• MyTriathlon

MyTriathlon

Overview

MyTriathlon has a rating of 1.3 stars from 30 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MyTriathlon most frequently mention customer service problems. MyTriathlon ranks 42nd among Running sites.

  • Service
    7
  • Value
    5
  • Shipping
    5
  • Returns
    7
  • Quality
    4

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Over 2 weeks later, after 2 phone calls, still no refund.
  • Returned wetsuit and still no refund after four weeks.
How would you rate MyTriathlon?
Top Positive Review

“Great customer care and free delivery!”

L C.
11/14/17

Having read the reviews below, I feel like I interacted with a completely different company! I rang their helpline for help purchasing a HUUB Archimedes as I was unsure about sizing etc. Had a really pleasant conversation with a young guy who guided me through the process and I ordered then and there with free delivery! It arrived within the week and the fit was perfect - I can't wait to test it out in the open water! For the free and fast delivery alone I'd recommend Mytriathlon and will be ordering again soon

Top Critical Review

“Disappointing service - unfulfilled order despite weeks of chasing”

Sally G.
11/2/20

I don't recommend placing an order for anything with My Triathlon at present. They have not fulfilled a promised and paid for pre-order and I have been strung along for weeks by their very poor customer service team who finally admitted today (some 6 weeks after taking my cash) that they could not fulfill the order. Would not attempt to buy from them again. Not so much the lack of goods but for lack of proactivity and misleading service. Promised confirmation of my refund via email today, also not received. Incredibly disappointing.

Reviews (30)

Rating

Timeframe

Other

Reviews that mention popular keywords

2 weeks (4) refund (9)
Thumbnail of user lc111
1 review
2 helpful votes
November 14th, 2017

Having read the reviews below, I feel like I interacted with a completely different company!
I rang their helpline for help purchasing a HUUB Archimedes as I was unsure about sizing etc. Had a really pleasant conversation with a young guy who guided me through the process and I ordered then and there with free delivery! It arrived within the week and the fit was perfect - I can't wait to test it out in the open water!
For the free and fast delivery alone I'd recommend Mytriathlon and will be ordering again soon

Thumbnail of user tomc192
1 review
3 helpful votes
October 30th, 2017

Recently Purchased a New wetsuit from MyTriathlon, they had a great choose and advised on size, wetsuit arrived within a few days.

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From the business

My Triathlon - Triathlon Swimming Cycling Running Compression Products. Wetsuits, Trisuits, Shorts, Tops, singlets, bikes. Brands - Huub 2XU Zone3 Zipp B70

Company Representative

Thumbnail of user willb72
Will B.

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