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  • MySmartTVs.co.uk

Overview

MySmartTVs.co.uk has a rating of 3.7 stars from 93 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MySmartTVs.co.uk most frequently mention great price, and next day. MySmartTVs.co.uk ranks 175th among TVs sites.

  • Service
    20
  • Value
    20
  • Shipping
    19
  • Returns
    15
  • Quality
    19
26
See all photos

What reviewers want you to know

Positive highlights

  • Great TV, responsive and quick communication, easy experience, fast delivery...
  • Excellent service, delivery driver very helpful only problem i had was registering with samsung

Critical highlights

  • There is no customer service, no managers, supervisors just 1 person called Sean!
  • use your credit card not PayPal as you lose your Consumer Rights!
How would you rate MySmartTVs.co.uk?
Top Positive Review

“Pleased with my purchase!”

Jane s.
3/29/18

Not a normal person to write reviews but I must say over all everything was great - good communication regarding delivery. Tv arrived with small mark on the back but thats me just being picky. Thank you for a great tv.

Top Critical Review

“TV not delivered, money not refund”

Ignacio C.
8/5/17

I have started legal actions against the company after no answers to my emails, phone calls and SMS... I bought a TV that never arrived, after waiting for 2 attempts according to mysmarttvs, try to contact them for the cancellation of the purchase, but not response happened so far. It's been more than one week trying to contact them... I hope my bank will help me to recover my money. Do not trust them

Reviews (93)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (10) credit card (8) trading standards (4) samsung tv (7) company (33) great tv (7) 2 weeks (3) 5 days (4) excellent service (3)
Thumbnail of user janes316
1 review
2 helpful votes
March 29th, 2018

Not a normal person to write reviews but I must say over all everything was great - good communication regarding delivery. Tv arrived with small mark on the back but thats me just being picky. Thank you for a great tv.

Thumbnail of user alisond23
1 review
2 helpful votes
August 5th, 2017

Recently bought a tv from here. At first I was concerned due to some mixed reviews, spoke to the guy on the phone about this, as I was paying out a lot of money. He reassured me and advised I used my credit card if I was still concerned. I did anyway as it is a lot. But I received emails of when it was to be delivered and the guy set it up for me. Which I think is a bonus... don't see why people are mining about this. But overall great service and great tv

Thumbnail of user craigf107
2 reviews
0 helpful votes
January 17th, 2019

I bought a TV from this company and after doing some research on a new tv I came across this site. I do not understand the reviews as my experience was really good. My TV is still running fine and I did not have any issues what so ever. 5 star from me.

Products used:
UE55KS7000

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Thumbnail of user jamest286
1 review
3 helpful votes
March 16th, 2018

We bought the Samsung qe65q8c - we saved £500 compared to currys and the tv was brand new. Delivered in 3 days from order - could not be happier. I have not stopped talking about this to all my mates in work. Thank you - will definitely buy again from these guys.

Thumbnail of user calebc16
1 review
7 helpful votes
May 26th, 2016

I was a little concerned about spending such a large amount of money with a business I didn't know much about. Big companies such as curry's do give that bit of reassurance. However I considered the savings and protection provided by a credit card purchase and decided to take the chance. My reward was a fabulous TV at a great price delivered quicker than expected. I would buy again from them.

Thumbnail of user johnb916
1 review
3 helpful votes
July 25th, 2017

I really do not understand the reviews - I bought the tv from the website, received a message when it would be delivered. When the driver arrived he took it out the box and showed me it working and I signed to say I was happy with the tv. He even put it all together for me on the stand and put it on my corner unit. Great service - very nice person. Tv is beautiful and works perfect. Over all 5 *******

Thumbnail of user gemmab17
1 review
3 helpful votes
October 26th, 2017

Was unsure about reviews but everything turned out great.

Brand new tv as promised - delivered on time and was unpacked and tested.

Everything was brand new unopened.

Paid £3099 and the next best price was £3999 online. Saved £900

Will buy again in few months for bedrooms.

Thanks Guys

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Thumbnail of user stever170
1 review
3 helpful votes
October 26th, 2017

Great price Great TV - like everyone was able to check when it arrived.

Would buy again from mysmarttvs.co.uk

Thanks

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Thumbnail of user petej17
1 review
1 helpful vote
March 18th, 2018

Bought the 78" KS 9000 Samsung TV - This is a massive tv however the delivery guys were amazing. They unpacked everything for me to check - all was spot on.

Great TV great price great service.

Happy Customer

Tip for consumers:
Dont believe all the bad reviews - I have nothing but praise for these guys.

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Thumbnail of user ianw51
1 review
7 helpful votes
May 26th, 2016

I find the negative comments on here hard to believe as I found this company to be excellent and far more customer focused that the big stores. Great communication and the advisor could not have been more helpful. The tv is superb and cost almost £900 cheaper than Currys "Sale" price.
Delivered as stated with wall bracket - which was a late change of mind - which they were fine about and sent both!
Will happily buy my next tv from here and certainly advise family and friends to go here first before anywhere else. Ps sony 4k rocks

Thumbnail of user donnyh9
1 review
2 helpful votes
August 18th, 2017

I ordered a 78" ks9000 from my smart TVs and was completely satisfied with the service. The Online Ordering service was very quick and easy. The television was due to be delivered on the 18th august. I got a text message to say the television would be there between 9am and 9.30am and it arrived and the helpful man sean set it up and made sure everything was ok before he left. No issues with service, tv or manor. Would recommend my start TVs to anyone.

Thumbnail of user markw217
1 review
7 helpful votes
May 26th, 2016

I was going from store to store looking for a TV. When I found the one I wanted I did a quick check on the Internet to see if it was cheaper anywhere else. My Smarts TVs had it a full £300 cheaper! Now I'm not a complete mug so I did a bit of research, make sure it's legit, all clear! Placed my order and 4 days later I had my new TV, the boy even brought it up the flight of stairs to the flat.

Perfect service, no hassle.

Thumbnail of user jackies104
1 review
3 helpful votes
March 18th, 2018

Great experience - beautiful TV delivered on the day of my choice. 5 star for me - Very happy. Samsung 49" Ultra HD

Tip for consumers:
Great experience - beautiful TV delivered on the day of my choice. 5 star for me - Very happy. Samsung 49" Ultra HD

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Thumbnail of user christopherg94
1 review
2 helpful votes
March 30th, 2018

Hi - we bought 43 Samsung tv - beautiful little tv and fantastic picture - first time buying Samsung. Arrived within 4 days and was setup for me! Now looking for another for the daughters bedroom - 5 star from us.

Thumbnail of user jennyt45
1 review
2 helpful votes
January 15th, 2017

We bought the Samsung 478" £4699 - UE78KS9500 - £1200 Cheaper than Currys!

Obviously we had our concerns - however the TV turn up on a pallet. Driver was brilliant.

We were kept up to date from start to finish.

TV was brand new and so were all the accessories. The TV did not have a mark on it!. Pristine.

We will be buying more from this company in the near future as we need 5 more TVs for our bedrooms.

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Thumbnail of user mysmartt
MySmartTvs L. – MySmartTVs.co.uk Rep

Great saving on this product,

One of our best sellers

Thanks

Thumbnail of user gordonb51
1 review
2 helpful votes
April 1st, 2018

What can I say? Dont normally wrtite these - burt after seeing some reviews i thought its only fair i give my experience. Our samsung TV arrived safely and was delivered into our front room - the delivery men simply did what they called "blue screen test" which was to power on and make sure the screen was not damaged in transit which I thought was good. Saves any arguments later! They called me an hour before as I told MST that i would be at work that day so everything went to plan. The second tv did have a crack - spoke to mst via live chat and they told me to send it back with the courier in which i did. They sent me a replacement the following week when the courier was back in our area and they delivered after 5pm as I could not get away from work on that day. Cant fault them at all. Thumbs up from me.

Tip for consumers:
small company - patience

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Thumbnail of user peters286
1 review
1 helpful vote
December 14th, 2016

Reading the reviews I was unsure however I run my own business and I know bad news travels faster than good.

All I can say is from start to finish my experience was excellent. I ordered the Samsung 78" Top Spec UE78KS9000 - £4299 Currys - £3699 at mysmarttvs -
Massive saving.

The TV arrived on time and was brand new! Driver was very helpful due to the size and everything went as planned.

Every company has problems - I would rather spend my money with a family business than the big retailers!

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Thumbnail of user mysmartt
MySmartTvs L. – MySmartTVs.co.uk Rep

Thank you Peter,

We appreciate your kind word

All the best

Thumbnail of user peterm294
1 review
2 helpful votes
October 16th, 2017

I have had nothing but praise for this company and their owner. They delivered my TV at 8pm at night as I could not get any time off work. They unpacked everything and switched it on for me to inspect.

I do not understand these people and their reviews - You have an opportunity to check and inspect when the TV arrives - so if the TV was as bad as they stated then why would they accept the goods? Something fishy about these 1 star reviews.

Anyway - my TV is perfectly fine and as described - I have had nothing but a great experience.

Tip for consumers:
You are protected with your bank card and get to inspect the TV when it arrives - if your not happy simply send it back. No Risk!

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Thumbnail of user jamest247
1 review
3 helpful votes
November 2nd, 2017

UE55KS9000 Samsung ultra Hd

Delivered within 10 days as described.

Courier called me to arrange a day for delivery and unpacked everything for me.

Very helpful.

Online chat was very helpful when making a decision.

Very happy and would buy again!

P. s I saved £265

Thumbnail of user alistairr1
1 review
4 helpful votes
June 14th, 2017

I read a load of reviews on these guys and was pretty nervous as I was spending over £4k on a 78 inch Samsung, but their price was compelling. I engaged with them via chat/email and over several emails became assured that they understood my concerns and were prepared to reassure me and make things work. Its only a small business from what I can gather, but the hands on nature of Sean who owns and runs it was excellent and he was true to his word throughout, even coming out with the courier to delivery my TV in person. He promised to stay close to my order and he did, there was one hiccup, he called me, explained and fixed it within a day which I think was fair enough. If you are after a mass market, call centre, 24 hour manned service and happy to pay for the privilege, go to Dixons, if you want a great price and to support a smaller, hands on family business, give these guys a go! The price was superb, they are very open as to why they are cheaper and unless you need an amazon like next day delivery, they are spot on. I've read all of the comments on them and don't blame them for some rebuffing some of the spurious compensation culture complaints that are all too common these days, I thought they were excellent, engaged, personal, friendly and delivered so would def recommend them.

Thumbnail of user gemmaa7
1 review
3 helpful votes
December 30th, 2016

We had such a positive experience at mysmarttvs. We bought the UE55KS9000 Samsung 4k Ultra HD TV.

£1399 - £200 cheaper than anyone else.

Tv arrive and was in perfect condition. We went for the free wall bracket offer which is excellent.

TV arrived on a wooden pallet and we were told it was fully insured. Driver was great - helped me take it in doors.

All in all - excellent TV at an amazing price - service was fantastic.

5***************************************

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Thumbnail of user mysmartt
MySmartTvs L. – MySmartTVs.co.uk Rep

Appreciate your business,

Again another happy customer

Thanks

Thumbnail of user nealj8
1 review
5 helpful votes
May 26th, 2016

I purchased the Samsung UE65JS9000 Curved TV.
I needed help setting up the magic remote as I couldn't get it paired initially.
Sean contacted me personally and was absolutely great. Pointing out every aspect, my rights under warranty, everything. Just amazing people and can't do enough to help.
I'd highly recommend buying from Sean and MySmartTv's!

Thumbnail of user matthewb95
1 review
7 helpful votes
May 24th, 2016

Smart TV, s had run out of stock of the tv I wanted, however when I gave them the model number they quickly located More stock, and it was delivered the very next day, at a price far cheaper than the leading competitors! A smooth and pleasant transaction that I have reccomended to many others. Keep up the good work guys!

Thumbnail of user iana27
1 review
9 helpful votes
May 24th, 2016

Bought a Samsung 65" UHD TV from My Smart TVs in February - Great TV, responsive and quick communication, easy experience, fast delivery... I will definitely be back!

Thumbnail of user philiph59
1 review
1 helpful vote
December 1st, 2016

I bought the television online, which was an easy process. The television was delivered promptly by friendly courier.
Unfortunately two of the three screws supplied by Samsung to mount the television to the stand weren't long enough to complete the jointing process.
I contacted mysmarttvs by phone. They were aware of the problem and promptly sent me longer screws by next day post.
I can't write highly enough about this particular buying experience.

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Thumbnail of user mysmartt
MySmartTvs L.

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