I like MyPoints, but sometimes I don't get bonus points promised me when I buy gift cards. I would like a phone number for customer service. They want to jump thru hoops to get my 100 bonus points for buying a $50 gift card which I can't do.
Compliance (MyPoints Help Center)
Oct 22,12:40 PM PDT
Hello,
If the following response is not related to your question, we ask that you kindly submit another ticket under the correct form.
In order to investigate please ensure to reply with the requested screenshot of your confirmation email that captures all the original delivery information including senders email, delivery email and date/time stamp. This can be done by clicking on the drop down arrow next to the delivery email address. As the image submitted is in Print View Format it cannot be accepted. This is due to the format removing needed information. At this time as we do not have sufficient information we are unable to proceed.
Please note, there is a 14 day grace period after your crediting is due to investigate. If this time frame has exceeded and your have not been credited we may not be able to investigate and credit your account.
Also, If you have already provided a receipt in an earlier message, please reattach as we encountered issues accessing the screenshot from the previous ticket.
Thank you for your understanding!
Member Care Team
www.mypoints.com
Help Center (MyPoints Help Center)
Oct 22,9:55 AM PDT
Hello Gary,
Thank you for reaching out to the MyPoints Help Center. This email is confirmation we have received your ticket. An agent will be in touch shortly.
If you would like to add any additional information to your ticket simply reply to this email or you may update your ticket here, https://help.mypoints.com/hc/en-us/requests.
Ticket: *******
Member Care Team
www.mypoints.com
Gary Gutting
Oct 22,9:55 AM PDT
I got an email for bonus points with any $50 gift card purchase and I didn't get my bonus 100 points. I spoke to MyGiftCardsPlus and they advised me to contact you. I have two accounts with my points. (email: *******@att.net and email: *******@gmail.com). I would like to use only the *******@gmail.com account. I would llike my 100 points added to my account as I made the purchase before the promo expired. (Mypoints acct#*******
Attachment(s)
GaryGutting. Docx
MyPoints is one of those sites that started off great years ago, then lost its way and is useless for a member. I became a member of MyPoints via my sister (yes 9 years ago) and when MyPoints first started it was great. Points for purchases, reading emails, surveys, etc.
However, as the years went by The Bad and Ugly came
Points for purchases are not added or such a hassle with faxing/emailing I never bought anything through them again.
Points for purchases are BETTER at OTHER websites.
Emails dropped from 10 to 5 points (less than a penny). Use to be a couple everyday, now only a few a week.
Surveys offered are better attempted/taken at another website.
Rewards went up to almost double
Various Gift Cards Available minimum is $10 and need about 1650-1750 points depending on which is selected.
MyPoints recently added unlimited videos via pc/tablet, limited to 10 via mobile device. However, they are having a hard time crediting and keeping up with that.
MyPoints started Swappable an app to buy a "discounted" gift card and receive points for doing so. EPIC FAIL buy a $50 card get $1 "cash back" and then pay $1 shipping and handling lol where is the "discount"? I can get a real discount at Monster, Cardpool or Gyft
Customer Service? There isn't any.
The Good:
Redeeming for an EGift Card is super quick (like instant)
Bottom Line: I am not bashing MyPoints, just keeping it real, NOT WORTH IT
Here are 2 screenshots of emails I received from MyPoints (2014 and 2015), Last year, in their defense after posted about "less than a penny for 8 years" I received some points which equated to about $5.
9 years and finally done. I've only stayed because of my GSN account. MyPoints gets a kickback and I get points while playing at GSN. I hope to transfer my account. If not, I will have to give that up too.
Update 11/27: I cannot switch my GSN. I have to make ANOTHER *******@GSN, yes its "against their rules" However, if I no long have any ties to a company that company should not reap a forever benefit, especially MyPoints:)
Other Reviews: There is NO ONE who will speak to you via telephone. Terrible English comprehension in email (or they just play stupid? Idk smh)
I predict MyPoints will be a ghost on the web in about 2 years ( I will be back to update:)
Update 2/13/16: MyPoints video watching has been reduced to 10 per day from their "unlimited viewing". This site is on life support and I still cannot wait until they fully shut down.
Don't make purchases thru MyPoints
Don't bother with their 5 cent Surveys