I loved Myhabit... Whyyyyyyy?

I just moved into a new home so I've been buying items through MyHabit for home decor, etc. I can't review their clothing, jewelry, etc but have been quite pleased with the items of home decor items I have ordered. It seems like each holiday they have a flash sale of large selection of items in all the categories at 80% off (and if you are a Amazon Prime member then you get a sneak peak 30 mins before everyone else) I've scored some major deals over Memorial Day weekend and this Fourth of July weekend. Items go quick during these flash sales and the quantities are limited. The quality of the items are very comparable (and sometimes even nicer) to items you would find at HomeGoods, TJMaxx, etc They buy from various vendors who only sell to retail so it would be difficult to find some of the items at my local stores. Their descriptions are pretty spot on, it notes dimensions, country of origin, etc I do wish theSy had more photos of the items and reviews would be nice too. A couple items I've bought hesitantly but was actually quite pleased once received. The shipping is super quick. I bought items on Thursday, they shipped Friday and showed up on my doorstep Sunday! Each description notes the shipping estimate so if it says "ready to ship in 1-3 days" it's going to be quick. If it says something about a couple weeks, I usually won't order unless it's something I really want. They do a good job on getting the items shipped quickly but the actual packaging could use some work. My Memorial Day weekend order of the 8 or so items ordered, 1 vase was broken. I contacted the customer service via chat (it seems to be outsourced overseas) to ask for a refund or replacement. They were super quick to look up my order, good English and comprehension of the situation, and since the item was sold out, all they could offer was a refund which went back into my Visa. Okay with me. No store credit, just a credit card refund which was better. Was on my account a few days later. After looking at the vase more, I was actually able to repair it with glue and angled on a shelf, you can't tell it was broken ;) My 4th of July order I just received today was disappointing as of the 5 items, 2 were broken beyond repair. No way of fixing them, one item seems to be in a million pieces. I just sent a chat and within 8 minutes they sent me a refund back to my Visa. Items were already out of stock since I ordered during the flash sale. Each time I spoke with the customer service via chat, I did offered to send photos of the damaged items and they said no need, just dispose of the items at my convenience.

Pros: great deals, great selection, lightening fast shipping, great customer service
Cons: items sell out quick, you only have a short amount of time to checkout before the item is released back to other members and their packaging needed some work

All in all, I would recommend them highly. You may end up with a broken item or two but they will offer a replacement (if they have it available) or a refund very quickly. Be sure to read the website carefully before placing an order, everything is spelled out in black and white.

Quick edit 7/6/15 - I contacted customer service via chat on 7/5/15 to let them know about the two broken items in my order. Saw that the refund to my credit card already posted to my account this morning 7/6/15! Turned around and ordered two different items on 7/5 figuring my credit would almost balance out the new order and one item already shipped and should be here by 7/8/15!

I was raised with the mindset of 'buy the best for the least' (thanks, Mom!) so I've become an awesome discount designer shopper. I work a lot, have four children so the sites had become my prayers answered so that I can adhere to my mom's mantra/values. MyHabit and HauteLook became my... habits/addiction sites. I have literally spent thousands and thousands between them -mostly on MyHabit because I'm was a huge Amazon/Jeff Besos fan. Recently I bought a leather clutch bag that was offered for the first time on the site. It arrived and I loved it. Three days after it arrived I click onto that day's offerings and lo and behold there is the same bag being offered for $10 less. Not a huge amount of monetary difference, of course, but it bugged me that it was so close to the first time it had been offered and that it wasn't entitled a 'blowout' handbag sale or the like. They were just offering the bag again, less than a week later for $10 less. Made me wonder if I should go back and check my gazillions of past orders to see if this was a pattern, but haven't to date. Instead I wrote to customer service, telling them that it's not the $10 that I'm upset about, but that I had just bought it and I would never expect anything to be reduced so quickly. Customer service writes back and informs me that they will be giving me the $10 this time, but not to expect adjustments like this in the future. Well, guess what, MyHabit. I decide where to buy and your pricing policy and the tone of your 'last time you get a credit" eMail has made me decide to strike you off my long list of flash sale sites.
Just a word to my fellow shoppers- if a company doesn't value retaining you go somewhere else. HauteLook is amazing and their customer service has been stellar. My guess is because they actually pay to acquire customers via TV ads and such they understand the value of customer retention. As an aside: HauteLook actually gave me a refund of almost $100 when I made them aware that a pair of designer shoes I purchased through them had just been offered by RueLaLa for that amount less. Guess what the last lines of the eMail said after they informed me of the credit? "Thank you for shopping with us; we appreciate your business". Take notes, MyHabit

I have purchased three luxury items from MyHabit: a Sigerson Morrison handbag for $420, Stéphane Kelian shoe boots for $432, and an Ann Demeulemeester keychain for $97. I was not fully satisfied with any of the puchases, and downright unhappy with the first two.
The Sigerson Morrison handbag was of poor quality with zippers that broke within one week of use and mismatched leather panels. There is a difference between "distressed" leather and unmatched leather; even for a discounted price, the quality is unacceptable for a luxury good.
The platform on the Stéphane Kelian shoe boots actually cracked at the sole within three months of wear. I have worn the same brand's boots in the past literally for years with excellent results and so I suspect the model offered on MyHabit may well have been a defective pair that the brand rejected for sale through their retail outlets.
The Ann Demeulemeester keychain was OK, just a bit disappointing in appearance.
I wrote to MyHabit customer service regarding the problems with the handbag and the shoes but because it was past the date by which I could return the merchandise, they did nothing--they didn't even offer a coupon towards future purchase. When I asked for them to contact their supplier about these problems, they replied: "Since we do not have a way to contact the vendors directly, you may want to contact the manufactures to inquire if they have any options for you" and then sent me links to the retail websites. This is NOT customer service. WARNING: MyHabit offers discounts but no service and does not stand by their merchandise; you would do better at department store sales. They claim "Our savvy Member Service team is available for those times when you need live help," but in fact they are not interested in customer retention and simply cut and paste their mission statement into their reply to customer inquiries. I will no longer shop MyHabit and encourage others who have had a bad experience to make it known until MyHabit changes their business model and offers service for the luxury products they sell.

I like this site but be patient... when event is going on... but grate site.
Grate collection...
For $20 credits of my habbits... purchase from this link.
http://myhabit.com/ref=qd_mr_per_l?refcust=GA57CFZQHAFPORBPHB7YWGG5RY

Worst site ever - Everything is always sold out, the waitlist concept has not worked once