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    Musical Mart

Corporate Values

Overview

Musical Mart has a consumer rating of 3.5 stars from 4 reviews indicating that most consumers are generally satisfied with their purchases. Musical Mart also ranks 16th among Instrument sites. The most common issues with Musical Mart are around returns, which are more complicated than expected by some customers.

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How would you rate Musical Mart?
Top Critical Review

“I was surprised to see the price for their "intermediate...”

Lisa J.
5/10/13

I was surprised to see the price for their "intermediate to advanced" violin. HOWEVER, when it arrived, it was more like "bottom of the line beginner" and was difficult to tune. My son's orchestra teacher (a professional who knew what they were doing) tried to tune it and the cheap metal fine tuner broke, popping the e string out. When I contacted the company to return the instrument because it wasn't the quality I needed it to be, they told me that there would be a 35% restocking fee because I had damaged the instrument. Despite the fact that this was stated in the return policy fine print, I expect more of a company than to sell me garbage and then blame it on me when it breaks with the first normal usage.

See critical reviews

Reviews (4)

Rating

Timeframe

Other

stevenp29
1 review
1 helpful vote
May 17th, 2014
Awesome prices on music instruments. I am very happy with my purchases and the quality.
lisaj25
1 review
1 helpful vote
May 10th, 2013
I was surprised to see the price for their "intermediate to advanced" violin. HOWEVER, when it arrived, it was more like "bottom of the line beginner" and was difficult to tune. My son's orchestra teacher (a professional who knew what they were doing) tried to tune it and the cheap metal fine tuner broke, popping the e string out. When I contacted the company to return the instrument because it wasn't the quality I needed it to be, they told me that there would be a 35% restocking fee because I had damaged the instrument. Despite the fact that this was stated in the return policy fine print, I expect more of a company than to sell me garbage and then blame it on me when it breaks with the first normal usage.
seanw2
1 review
2 helpful votes
March 11th, 2010
Great Musical Instrument site with the best and cheapest prices I have seen.
davidj8
1 review
1 helpful vote
July 2nd, 2010
I purchased two instruments from this site. A tenor saxophone which was of good quality and a trumpet which was horrible. The third valve would not move, even after oiling it. Even though the trumpet was defective on arrival, I was responsible to pay return shipping. Would not purchase from them again.

Q&A (1)

Answer:

i want to buy the black piccolo with gold plated keys and i was wondering what brand it was and if it was good.

By jessica g.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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