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Music.arts.usf.edu Reviews Summary
The company's reputation is marred by significant concerns regarding customer service and communication. Many customers report frustrations with service delays, particularly related to instrument returns and billing issues, highlighting a lack of coordination among staff. Despite these challenges, there may be some underlying product reliability, as the leasing option appeals to parents seeking musical instruments for their children. However, the overall sentiment leans negative, emphasizing the need for the company to improve its support systems and enhance staff training to ensure consistent and effective customer interactions.
This summary is generated by AI, based on text from customer reviews
My son leased a trumpet from this company and the outcome was awful. I returned the instrument to the school where it sat for months and I continued to be charged. I spoke with 5 different employees and no one was on the same page. They refused to work with me after months of hardship on me. I would steer towards a different co if possible.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members