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MRO Electric and Supply has a rating of 3.5 stars from 1,401 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MRO Electric and Supply most frequently mention customer service, next day, and timely manner. MRO Electric and Supply ranks 25th among Electronic Component sites.
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The overall experience was great! Very good customer service and quick response. Will definitely use MRO in the future and would strongly recommend to check them out
Mro electric have parts advertising on google in stock and every time i called they do not have it. When i mentioned this is ongoing issue they told me to not to contact them anymore Very unprofessional and disappointing
Mro electric have parts advertising on google in stock and every time i called they do not have it. When i mentioned this is ongoing issue they told me to not to contact them anymore
Very unprofessional and disappointing
Initial conversations it was clearly stated that the work and repair would be warranted. After sending the controller in for repair it was found that MRO had no way of testing the unit to see if it was fully functional. In short no guarantee was given and the controller was returned working as it was sent out. We paid basically for nothing. Presently looking for another repair facility.
We recently sent a spindle motor, ac spindle drive, and power unit to MRO for evaluation and repair if necessary. I was told the spindle drive and power unit was in bad shape, so I authorized the repairs. I really wasn't surprised, or had any reason to doubt it was true.
A couple of days later I was told the spindle motor needed a "standard repair", and it was going to cost $3,445. I questioned what a standard repair included. I was told the technician could give me a call and explain.So, I agreed. Well, no call from the tech. Later that day I called and said I still haven't heard from the tech, and our owner had already paid the invoice. I was told the tech said it was in bad shape, and the bearings were seized, but, he would still have the tech call me. I proceeded to tell him that I personally pulled the motor, and the bearings were not seized. Of course, still no call from the tech. So a couple days later I sent my last attempt to get some type of satisfaction, read below!
"I still have not heard from your tech. I'm concerned about him telling you the bearings were seized. I personally pulled that motor. I spun the shaft by hand, and it was very smooth and free-wheel spun for about 30 seconds. I want to know I can trust your company. $8600 is a lot of money for us, I just don't want to replace anything that is unnecessary. I hope you understand my concern."
So, they told me one more time that the tech would be calling me! Now it's a week later and I receive notification that the repair is finished and the motor is shipping out to me.
This is horrible customer service. I have absolutely no confidence that I can trust MRO for future repairs...
We are sorry for this issue and have since cleared it up with the customer who is now up and running with their repaired motor and drives. The mistake was on our end, we had switched the initial problem descriptions for two similar motors that came in for repair, so Ron was correct that his motor did not have seized bearings, there was a different issue with his motor. The lead technician was busy working on the motor so we were delayed in giving Ron a call, and when we did give a call he was unavailable and the message we left did not make it to him before the repairs shipped back out. Once we did reach Ron we explained what the issue with his motor actually was and forwarded him the repair reports for everything we had worked on. Our apologies again for the miscommunication. - Joe Kaminski
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This person contacted us several times and proved to be very difficult to work with. He was unprofessional and rude in dealing with our sales people, so we asked him to no longer contact us and let him know that we would not be doing business with his company. We try to help every person that calls in looking for parts and wish Rudy the best in dealing with other vendors, but we will not do business with anyone who talks to our employees the way he did. We take pride in the overwhelming positive feedback from our customers and I believe that speaks for itself. - Joe Kaminski, MRO Electric Operations Manager