• Mpix

Mpix

Overview

Mpix has a rating of 2.9 stars from 116 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mpix most frequently mention customer service, phone number, and photo book problems. Mpix ranks 73rd among Photo Printing sites.

  • Service
    17
  • Value
    16
  • Shipping
    16
  • Returns
    12
  • Quality
    16

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
2
Neutral
0
Negative
6
11
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Fourth customer service is nonexistent they say they will get back with you in an hour but this is absolutely not true
How would you rate Mpix?
Top Positive Review

“Amazing customer service”

Jessica H.
7/22/23

I ordered a book at there were problems with the binding/wrinkled pages. Customer service was AMAZING. They sent me a new book the very next day (that arrived in less than 48 hours of my complaint) and it is perfect. This is a great guestbook option for those not wanting to spend hundreds.

Top Critical Review

“Horrible product, horrible customer service”

Gina S.
12/5/23

Ordered hundreds of dollars in wall pictures. Unhappy with product. MPix on website advertises 100% customer satisfaction but it's at your additional cost. Company will not speak over phone only chat or email. I used this company in 2019 and was totally satisfied with the product. Today I would rate it a "0" with total dissatisfaction!

Reviews (116)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (51)
Thumbnail of user uthh
9 reviews
3 helpful votes
December 30th, 2020

At a low cost, you have superior stuff. To get a glorious result, we register on your website. Thank you so much for your quality work, and we are all pleased with your goods.

Thumbnail of user juliel223
1 review
1 helpful vote
July 27th, 2018

Smooth and easy order process. Would highly recommend for good quality prints. I purchased 40 prints and better yet there was a july 25% off print promo going on so I got a great deal!

Thumbnail of user rhondaw121
1 review
0 helpful votes
October 5th, 2019

I ordered my Daughters graduation pictures from Mpix. They got to my home in just a few days and they were great. I would order from Mpix again.

Thumbnail of user bertrandh11
16 reviews
57 helpful votes
August 21st, 2017

First, I get all my MPIX prints through zenfolio, which is a photographer gallery website. If you buy a year membership in zenfolio, you can purchase prints and other items from Mpix at cost, which is about 30% less than retail. However, once in a while, they have a half-price sale on prints starting at 8 x 10 in size. Then it's really a good deal, because you're paying 50% of an already discounted price. Now, here is where you have to use some common sense or better, have some knowledge of photo printing. Mpix will lock you out of ordering a print that's too big if your pixel count for any jpeg file is too small. BUT, you also have to use some judgment. If you have an out of focus photo, or a photo with poor contrast, poor color, etc., mpix can't help you that much, even though they do have a default for color correction. Make sure your photo doesn't just have the minimal file size for a print, but more than the minimal. You can find the file size to print size math on lots of websites. It also pays to pay the extra for their smear proof coating; it's about $1 to $2 dollars depending on photo size. It is worth it. Every handle a photo and then see fingerprints on it? Good luck. Another bit of advice: if you have very vivid colors in your images, say, from photographing flowers or other very colorful objects, I'd be careful and make sure the file size is large enough to result in vivid print color. Remember, the larger the print, the duller the color. A print at 8 x 10 is going to be brighter and sharper than a 13 x 19 print. If you calculate the square inch total of the paper it's easy to tell. You are spreading more ink over a larger surface, and pixel density can impact very large prints. I know this stuff because I did my own printing for years, and decided it wasn't worth the time and expense. It might cost $2.00 to print an 11 x 17 photo at home, but it might take four or five tries, not to mention a host of other things that can go wrong. For monochrome photos, I'd definitely go with Mpix. Ink printers only use a couple of cartridges when mixing b&W or sepia. Mono- or duotone images look great from Mpix.

Thumbnail of user denniss
6 reviews
18 helpful votes
March 23rd, 2009

Nice Place - Very good site, It has it all and maybe I ll start using it because i love Photograhy, thanks to NATUREBOY Im gonna head back over there...

Thumbnail of user sabrad
8 reviews
32 helpful votes
May 11th, 2009

This is a site that will plan on using in the future. Prices are good and variety of items to purchase are awesome. These items are a great way to show off your work to friends and family.

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From the business

Create and order professional quality photo prints, customize cards and stationery, shop personalized photo gifts, custom wall art, and more online at Mpix.com.

Company Representative

Thumbnail of user matts87
Matt S.
Typically does not respond to reviews

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