Meals On Wheels

Recently started my mother on MOW and quality and quantity do not match the cost. The food is horrible, too much salt. We have only received one half-pint container of milk and what they call breakfast is not breakfast with expired cream cheese or tiny container of "fluff."
Food delivery is late The volunteer deliverer said she would always be late she likes to talk.
We tried calling but everything goes to voicemail and maybe they'll call back in a day or two.

I am a homebound senior with very low income, who lives in Albuquerque, and I have always appreciated immensely the 'Meals on Wheel' program. The meals, until recently, have been quite good. I don't know if there's a new chef or not, but for the last couple of months the meals have been awful. Very tasteless, little meat, etc. One meal had a slice of ham so fatty that I couldn't eat it or cut off the fat, there was too much. Another meal was pork and it was so touch I couldn't even cut it with a knife. When I did finally get a bite off, it was too tough to chew. Today I had what was supposed to be a chicken enchilada. Fatty chicken, just a few little pieces of tortilla. These are not good quality meals.

The meal is ok at times, fruits can be damaged (see orange picture below) the people that deliver the food are sociable sometimes; but, if you ever have to talk to those that work at the location, good luck! They can certainly be replaced... Whenever they answer the phone, they make you feel like they are doing you a favor by answering the phone. Perhaps, they forget they have a job because of us...

My mil is in her 80's and she has Dementia. The food that was delivered at 10:30 was to be the only meal. Let me explain it another way. If they are going to help the elderly, then do what you can to show some compassion not signs they should get food stamps. The elderly should consume as many calories as they can. The Meals On Wheels get this one meal they call "Between lunch and dinner." That meal should help them a lot. 836 calories is nothing. Great idea if they can put in as many calories as the drivers eat a day. Do not brag

The meals are prepared by different churches in my area. You can tell. Some NEVER give meats. Others have tiny scraps of meats mixed in with what seems to be whatever could be found and mushy pasta. The combination that is mixed together is something you know they wouldn't prepare for their families even with better quality ingredients. 80% of the meals are not for diabetics—which many seniors are—as they are low quality starches boiled to a mush for the main course and a white roll or cookie. Now you have the exceptions on healthy meals, tastiness, and quality. As I said they are prepared by MANY churches in the ares. Some stand out for giving dignity to the seniors by giving decent food (a cheeseburger, pot pie, spaghetti WITH meat, etc.). If the donations in one city are distributed evenly, why are some delivering boiled pasta with random things like olives or nuts mixed in, while others (probably about 15% of the time) are giving tasty, good quality meals with a protein? That 15% are giving something they might give to their teenagers for a quick meal—which is fine. Nobody is looking for gourmet or perfect nutrition or huge serving sizes. Just looking for average food that will curb the hunger and has a real protein component. Not pasta mush with weird additions. 1. We're humans. 2. If some churches (the 15%) can do it they should all be able to in the same area as the donated funds are distributed evenly. It also would be nice to have the same good meal twice. As it stands there is no coordination between these churches besides delivery. I have been receiving for 2 1/2 months and have only had the same thing twice. Sounds good? No. It's a variety of the pasta mushes mostly (super overcooked pasta with a surprise addition that is not meat or scraps of meat. Just a note, really appreciate the delivery guys and gals. I am currently physically unable to prepare meals most of the time. The delivery people are kind, one even brings homemade cookies—you get a few that are intrusive beyond the purpose of delivering a meal. I mean if a recipient wants to socialize, they will. If a recipient wants to have you familiar with their home, you don't have to stretch your neck or take advantage if a child answers the door. Maybe many recipients would be more talkative if the delivery people wore mask. Only two out of about 15 that deliver to me do, and the elderly and those with comorbidities are at high risk for deadly affects of COVID19.

Yes I'm and African American 63 year old that was receivingsenior lunches. From the beginning I had problems. With delivery because I have doctors or have other appointmentsandjust starting the seniors meals program was not at home or didn't call to let down no that I wasn't going to be at home a few times but once I understood the program I follow all the rules. I was called and got yelled at because someone or the deliverer told one of the deliver persons in charge that I wasn't home so I received a phone call from this person yelling at me because he was told I wasn't home. I called and talk to someone about that I've never got an apology or anything for that. On January 12/15 I change lunches now Miss Rihanna is in charge she came out to give me my 6 months evaluation ask me questions about how I like it seniors meals. But after hour valuation was over I asked when was the meals custart she told me the following Monday on the 26 well I waited but I didn't get any lunches until that Wednesday in which there were only two lunches I didn't receive it Monday lunch at all I called talked to someone that was in charge and they indicated that they couldn't have transfer my lunches within the net the time and my conference meeting what witness Rihanna was find the on the 18th I'm sorry the third the 12th January and I couldn't understand why I didn't receive it Monday lunch and nothing was done also I had to ask miss veronica misery on our other is there a pamphlet or booklet with all other agencies the Lleder help. She implied O I think I've got one out in my car well my understanding if you going to come to give me my 6 week evaluation that should have came in with you when I was being questioned about what I like and what I thought about the program so my concern is that I feel that there are different rules for certain people I called day before yesterday because I set at home from the time that they start their deliveries until one in which they stop I received a phone call at 105 indicating that my senior meal was at my door well I had called senior meals and told them that 1:55 that I had to leave and that I am going to stop getting the lunches because just cause we are seniors does not mean that we do not have other things to do and cannot set at home from the time they start delivering and after their deliver ends. Waiting for seniors meals I don't think that's fair to any senior and maybe have shakin a tree that probably was not intended to be shaken but it's the truth to me this is one man opinion thank you