Severely disappointed!
Bought my fiancée Togapi plush on 30 November for Christmas
The money was debited from my account faster than anakins pod racer
From this point we were on radio silence, I assumed they were keeping this all a secret in case she found out what the gift was... Although I do appreciate the support there I still kind of wanted a confirmation email
A week until Christmas I decided to email in and break radio silence... I had no reply... I put this down to a time difference... though could not work out whereabouts was a fortnight behind GMT.
When I received the email they told me they had emailed me already but would look into this.
I then received an email, really rapidly 2 days later advising me, in a very broken dialect of English, that they had delivered this to my junk folder as they could confirm this from their reports...
Pretty amazed their level of support includes accessing my personal emails? But am impressed as it seems they trusted little children to type up the email...
At this point I started to smell the bull faeces...
After this they claimed my email address was written down wrong, rather embarrassingly that my autofill decided to mis-spell on this one site... Given that there have been no autofill mistakes on any other site... Maybe my computer was having an off day?
It was around the second of January that I had recieved the confirmation email (not forwarded on, but brand new) my gift would be here a little late but we were only a week or so away...
I carried on emailing and it was 22nd of January that I had another reply telling me that my package arrived on 30th December and.
Wait for it...
There was a problem with customs! But it was released and would be there within days
I had emailed a few times asking for tracking information but was ignored

Lucky for me this would be there in time to repackage as her birthday present on Feb 5th

Yep, spoke too soon... Still a no show so I email again, Maybe it was good for Valentine's Day?

I recieved an email saying it had been shipped by air and had arrived weeks ago

Funny really as I am still here waiting

Finally they emailed to tell me they had shipped it to a different address that I had apparently put down
Again this is looking like my computer was having a really bad day as it messed up a few times with the AUTOFILL given that it has been used hundred of times with no issues...
The only thing that seemed to be right was the house number and postcode...

I have just recieved an email telling me that as its an error on my part they will not accept any responsibility and will close the case

Before ordering from here please remember...
If you email it will be replied to within two months
Don't expect to receive your goods
Don't expect good service

Assuming that if you want to work her...

If you have the very basic knowledge of the English written word then you are over qualified to work here
Customer service is optional
Although this is a sale and service role there will barely be any of this

I bought an item few weeks ago... and nothing on my mail box... stay away from this thiefs