I ordered a bike part on this site. It turns out the part was out of stock, instead of contacting me they took my payment and sent me a similar (but not compatible) product. $2 to paint the item but not the mere $20 to refund my purchase. As soon as I filed a dispute with paypal they filled my inbox again, blaming me. I must be wrong and I can rig it together to work like this.....
I explained over and over again that I don't want to "rig" it together "good enough," that I want the product I ordered or a refund. I had to wait for paypal to settle it. Their customer service is terrible and they will send you anything off the shelf. What they advertise is not what you receive.
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