MotoBuys has a rating of 3.0 stars from 229 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MotoBuys most frequently mention customer service, dirt bike, and tracking number problems. MotoBuys ranks 5th among ATV sites.
This company responds to reviews on average within 14 days
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The TaoTao Thunder 50 Scooter from MotoBuys is a fantastic city ride. It's stylish, efficient, and remarkably easy to handle. What impressed me most was the after-sales service. After receiving the scooter, I had a few queries regarding maintenance, and their team was incredibly informative and patient, providing detailed guidance. The scooter's fuel efficiency is a big plus, and it's perfect for daily commutes. The only downside was a slight delay in shipping, but it was worth the wait.
Bought a Trailmaster scooter in June 2023. It doesn't start. We reached out to them by phone and email numorous times and tried to take advantage of the warranty. Nothing got resolved. Reached out to the BBB and they did nothing. At the end of it all Motobuys offered to allow us to return it for a full refund if we paid the $600 in return shipping charges. $600! So it sits unusable. We will be reaching out to the States of Texas attorney general and small claims court.
Was pleasantly surprised by the exceptional customer service at MotoBuys. From the moment placed the order for a new ATV, the team was attentive and informative. They answered all the questions promptly and kept updated on the shipping status. The ATV arrived earlier than expected and in perfect condition. It's refreshing to see a company that prioritizes customer satisfaction so highly.
Bought the Ice Bear Q6 Trike for city commuting. The price was very competitive, offering good value for money. However, the assembly process was more challenging than anticipated. Some parts were not clearly labeled, and the instructions could be improved. Once assembled, the trike performed well, offering a smooth and comfortable ride. Customer service was responsive when reached out for assistance, which was appreciated. Overall, a decent purchase, but be prepared for some assembly hurdles.
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
The TaoTao Thunder 50 Scooter from MotoBuys is a fantastic city ride. It's stylish, efficient, and remarkably easy to handle. What impressed me most was the after-sales service. After receiving the scooter, I had a few queries regarding maintenance, and their team was incredibly informative and patient, providing detailed guidance. The scooter's fuel efficiency is a big plus, and it's perfect for daily commutes. The only downside was a slight delay in shipping, but it was worth the wait.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
I recently purchased the RPS Hawk 250 Dirt Bike from MotoBuys, and it's been an incredible experience. The bike's performance off-road is exceptional – it handles muddy trails and steep inclines with ease. I was particularly impressed with the build quality and the powerful engine. The customer service team was also very helpful, answering all my questions before the purchase. The bike arrived well-packaged and earlier than expected. It's an excellent choice for anyone looking for a reliable and exciting off-road experience.
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
The RPS ATV125 was the choice for a high-performance ATV, and it mostly lived up to expectations. The engine power and suspension are top-notch, making for an exhilarating ride. Did encounter a minor issue with the brake adjustment, but the customer support team at MotoBuys was quick to assist. They provided detailed instructions and even followed up to ensure everything was resolved. The ATV's performance is outstanding, but hope they improve their quality checks to prevent such issues.
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
Purchasing the Ice Bear Maddog Scooter was an overall enjoyable experience. The scooter is fun to ride and turns heads wherever have to go. However, found the accessories and spare parts to be quite overpriced. While the scooter itself was a good deal, buying additional accessories significantly increased the overall cost. Wish MotoBuys would offer more competitive pricing on these items. Despite this, the scooter has been reliable and a joy to ride around town.
Hello,
I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right.
Let’s get on a call and address this ASAP, we value your business. Please contact us at (877) 667-6289 when convenient.
Bought a Trailmaster scooter in June 2023. It doesn't start. We reached out to them by phone and email numorous times and tried to take advantage of the warranty. Nothing got resolved. Reached out to the BBB and they did nothing. At the end of it all Motobuys offered to allow us to return it for a full refund if we paid the $600 in return shipping charges. $600! So it sits unusable. We will be reaching out to the States of Texas attorney general and small claims court.
Tip for consumers:
They do not honor warranty.
Products used:
Trailmaster moped Milano
Hello,
I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right.
Let’s get on a call and address this ASAP, we value your business. Please contact our Tech Support at (214) 560-6125 when convenient.
Decent entry-level bike, but it lacks the power and finesse of higher-end models. Suitable for city rides but struggles on highways.
This UTV is a powerhouse. Took it out on some rough trails and it performed beyond the expectations. It's sturdy and very responsive. Highly recommend for off-road enthusiasts.
Motobuys was so pleasant to work with. I purchased a trike from them and received shipment as described. Their customer service is very responsive and eagerly willing to help assist you. I would rate them 5 stars but im eaiting to schedule a phone call with their trch support. If tech support is anything like the sale and customer service i will be changing it to 6 stars if i could.
Products used:
Icebear trike 150cc
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
Coolster 150cc 4 wheeler delivered pretty fast. From day 1 the push button start never worked. So I would kick start it. Now that is seized up and won't work. I have rode it less then 10 times. You get what you pay for. Now it just takes up space in the garage.
Hello,
I’m sorry to hear about your disappointment with us, and we would like to personally assist you with making things right.
Let’s get on a call and address this ASAP, we value your business. Please contact us at (877) 667-6289 or tech-support@motobuys.com when convenient.
This ATV does the job, but it's not as powerful as hoped. Good for light trail riding, but struggles with steeper hills and rough terrain.
Ordered the Trailmaster MB200 Mini Bike for son's birthday. The bike itself is fantastic – sturdy build, excellent performance, and exactly as advertised. However, the delivery time was longer than stated. The customer service team was apologetic and kept updated throughout the process, which was appreciated. Once it arrived, the setup was straightforward, and son has been enjoying it immensely. Just be aware of potential delays in shipping.
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
The TaoTao Quantum 150 Scooter is a reliable and efficient choice for city commuting. Have been using it for a few months now, and it's been performing well without any major issues. The only concern was with the customer service response time. When had a query about the warranty, it took longer than expected to get a response. Nonetheless, the scooter itself is a great purchase, offering good value for its price.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
After purchasing a dirt bike, Needed some post-purchase support for maintenance questions. The MotoBuys team was excellent in providing detailed and helpful responses. Additionally, the bike was delivered on time as promised, which was greatly appreciated
The Monster 821 is visually stunning and packs a punch, but it's also been a headache with maintenance issues more frequent than I'd like.
Bought this for teenage son and it's been nothing but reliable. Good power, decent build quality, and hasn't given us any trouble so far. Great value for the price.
Our son got this electric Trailmaster Blazer i200R, All Electric, 48 Volt max, Lithium Battery Pack Go Kart for Christmas. We love it! It is so quiet.
Tip for consumers:
My overall experience was extremely pleasant!!
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
Company is a rip off I myself ordered 3 bikes from them two work the other doesn't now they're not even answering the phone to make this right I think they knowingly sent me a bad bike
Hello,
I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right.
Let’s get on a call and address this ASAP, we value your business. Please contact our Tech Support at (214) 560-6125 when convenient
Found the response time from MotoBuys' customer service to be slower than would have liked when had questions about the order. However, the delivery of scooter was surprisingly quick. It seems there's a bit of inconsistency in their service levels.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
Recently purchased a Massimo MB200 Mini Bike, and overall, satisfied with the purchase. The bike runs smoothly and is quite durable. However, the packaging during shipping could be improved. There were a few minor scratches when it arrived, presumably due to handling during transit. Customer service was understanding and offered a small compensation for the inconvenience. Despite this, happy with the bike's performance
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
Motobuys is either out of business, or does not have any customer service whatsoever.
Do not, I repeat, DO NOT
CONDUCT BUSINESS WITH MOTOBUYS. The happy few reviews you come across, were just very luck people that actually had a vehicle come in good condition, and it runs. I purchased a new trailmaster taurus 450 utv back in October.
The delivery was supposed to be made a week before I had knee replacement surgery. The delivery was late, and the 1500 lb crate was a pain in the bleep to unload. They sent it long ways on a cube van, so we had to improvise to get it unloaded. The crate was delivered a few days before I had knee replacement surgery. It was not until three weeks ago that I recovered enough from surgery to assemble the utv. My lovely wife and I assembled the buggy with very vague instructions. My wife works for Caterpillar, and I'm a 30+ year IBEW Union Electrician. Our experience made it possible to assemble the cart.
To our disappointment we completed the project, and found the ECU(Electrical control unit) to be missing. Some idiot failed to install it, or some other mishap. I've filled out a parts request order form, and received a note claiming it would take two or three days to process. That was over three weeks ago. I've tried every avenue that Motobuys has to contact representative in order to retrieve the part. It's as if Motobuys has went out of business, or no longer has customer service. The reviews for Motobuys on the Better Business Bureau website tells all. I would give no stars if it were possible. I have a $10,000 UTV taking up valuable space in my garage, that is useless. Not one representative from Motobuys will
Contact me after numerous emails, and phone calls from me.
It's downright despicable for a company to treat customers this way. The only good reviews you read are by customers that were lucky enough to receive a vehicle with all its parts, and actually starts up and runs. Do take that chance, don't order anything from Motobuys. Motobuys is undoubtedly the worst company I've ever did business with in my life. I bought this vehicle for work.
So, it's not just the $200.00 ECU they still owe me, but the time wasted trying to get hold of a Motobuys representative. And I still can't use vehicle for work, or and leisure.
Hello,
I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right.
I see that the ECU was delivered to you on 1/16/2024. If you are still experiencing issues with your vehicle, please feel free to contact us at (877)667-6289 or email our Tech Support directly at tech-supoort@motobuys.com, and we will be more than happy to assist.
Impressed with the selection of trikes at MotoBuys. The one purchased is top-notch in quality. The website was easy to navigate, but wish that they had more color options. Overall, a great shopping experience.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
The Trailmaster 300 XRS Trike purchased from MotoBuys is of exceptional quality. It offers a stable and comfortable ride, and the performance is beyond the expectations. The buying process is smooth, and the customer service team is professional and knowledgeable, helping to choose the right model. The trike delivered in perfect condition, and the assembly was simpler than anticipated. Thoroughly impressed with both the product and the service.
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
Bought the Apollo DB-X18 125cc Dirt Bike for my daughter. While the bike is decent for its price, expected more features, especially in terms of safety and control. It's a suitable bike for beginners, but advanced riders might find it lacking. The delivery was on time, and the assembly process was not too complicated. It's a good starter bike, but for more serious off-roading, one might need to look at higher-end models.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
Motobuys.com is the nation's premier powersports dealership specializing in ATVs, Dirt Bikes, Mopeds, Scooters, Go Karts and Accessories.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.