I sent an email with my request, and within minutes I got feedback. After a few more minutes, my issue was solved - absolutely great and competent support.
I have been using MotionVFX since it started and the products and customer service has not changed, 5 stars then and now
Big thank you to Jason for helping me sort my issue and also a big shout out to a great team overall and highly recommend MotionVFX for all your plugins
They are passionate about their products and it shows, from the products they sell, right through to the tutorials to learn
Cheers, MDF
Not only their products are great, but also developers are very helpful.
One of their templates didn't work on my New M1 Max macbook pro, and they quickly created new templates just for me.
The best plugins available on the market.
Plenty of campaigns, promotions and offers facilitate the work of those who are just starting out. MAXIMUM quality.
MotionVFX is the next gen cutting edge VFX most relevant company out there, hands down!
Their vision, their ideas and their constant pursuit to provide the best service and the best products is real and its working!
If i could, i would definately work ONLY with MotionVFX assets in order to provide the best results to my clients.
I had a question about placing the points in M-Tracker 3D Area off screen that I was having trouble with, and Jakub Wojtkowiak was very effective in assisting me and demonstrated how to do it.
In short: Fantastic customer care.
I have worked within the customer service industry most of my life and I can definately tell good experience from bad.
Jason guided me through not only the product I was interested in but also provided me with a lot of various tips & tricks that had nothing to do with the product itself but several direct tips on what I could improve or/and be inspired using inside Final Cut Pro & Motion. This is exactly what I am talking about when I say good customer service experience because these small details matters. Because when I will purchase my very first product today then I will not only buy the product but also the experience and knowledge that came with it.
I usually only leave reviews when I am either extremely dissapointed or impressed and here I have fortunately been inspired for the right reasons, because I can definately only leave positive words. Talking with Jason was like talking to distant family member that you havent seen for couple of years - It was a genuine and personal service that most importantly did not make me feel like I am being pushed through some automated customer service and solutions where you feel you just need to get pushed through to either buy the product or to stop asking questions. Ironically I started in the end to feel bad of taking Jasons time, and keep in mind that I had not purchased a product yet! This is investment - I love it!
Good job Jason, epic ;)
Thanks to Jason a Support for helping me on my issues. Very very Knowledgeable - in MotionVFX products, and operating systems. Went above and beyond for me. Greatly appreciate his help.
As well as creating and selling some of the best plugins and templates for Final Cut Pro, MotionVFX also has some of the best support I've ever encountered. Not only have they provided me with detailed responses to technical questions, recently they far exceeded expectations when responding to an issue not directly related to one of their products. In addition to providing information and advice, they engaged in meaningful and informative discussions, and provided a solution that was above and beyond ‘the call of duty'. Therefore, I can only describe their support as exemplary. In addition, when I initially began working with Final Cut Pro, the very first plugin I found and wanted to buy was one from MotionVFX. And since that time, many more purchases have been been made, and none ever been regretted. In brief, if you are looking for the ‘complete package' of quality products, tutorials, service and support, I suggest you won't find a better company than MotionVFX.
Frank E. Lancaster, Nanaimo, BC Canada
I've been a FCP user since 2013. I'v found that MotionVFX makes the finest quality FCP plugins in the market. Their interfaces are consistent and intuitive. They also are very good about keeping all their plugins updated with MACOS and FCP changes, so you'll never run into a situation where something you paid for was rendered unusable because it's no longer supported like some of their competitors. I highly, highly recommend Motion VFX for all FCP editors.
MotionVFX makes the best plug-ins for Final Cut Pro -- highest quality, easiest to manage with their installer/plug-in manager, don't crash, and such a wide variety of effects, elements, titles, coloring/looks, and templates, that you can really bring out the best in all your projects! I'm so glad they are making more plug-ins for DaVinci Resolve, as that is all I really need to make the switch!
A ‘BIG Thank You' to the MotionVFX support team, in particular Jakub & Marcel for the quick & helpful responses to my enquiries, it makes such a difference when you're starting out on a new (animation) journey
I had an issue with mega pack transitions 10. 4. 8 but my fcpx was 10. 4. 6. I contacted support, but luckily there was a code for this. They provided it, I copy and paste it. Then it worked!
I cannot praise this company enough! They make the best plugins for FCP and are my first choice when it comes to looking for templates and effects for Final Cut
I use motionvfx products everyday, saved a lot of time and money. The support also is very helpful. For me it's the only source of fcp add-ons.
Thanks a lot folks!
MotionVFX is my go to site for all things Final Cut Pro and I use some of their core plugins like Callouts and mCamRig daily in my workflows. Their support is always available to troubleshoot any challenges I might have and always open to new feedback and ideas on how to improve their existing plugins and effects. Can't imagine my editing workflow without them!
The folks at MotionVFX have been my go to source for creative inspiration since 2019. Their tutorials are thorough and easy-to-follow. Customer support is terrific.
This Cy has no contact available so when there is a pb, you cannot get any person to support.
I have bought several plug ins for FCPX of which mCHARACTER, mTRAVEL2 etc and no answer at all from tMotionVFW guys. Why?
Uber customer service + professional VFX plugins and templates. MotionVFX has boosted my production value and quality well above my peers. I cannot imagine how MotionVFX could make complex VFX operate with such a simple intuitive interface, it's simply magical!
I have made effects on Apple Motion prior to using MotionVFX and it takes days if not weeks to create decent video effects. Any manual adjustments / modification to the custom effects would take hours to adjust, every adjustment is bleeding time and money.
MotionVFX plugins are so easy to customize and you can see the results in real-time. These plugins have saved me weeks of work on creating VFX for video.
If you consider the amount of time it takes to manually make the VFX in Apple Motion, MotionVFX plugins are invaluable in terms of cost and time savings for video production.
Definitely money well spent!
Uber professional service! MotionVFX support services has the fastest response I have ever had. My queries were responded within minutes and the support is from a real human!
With all the companies moving their support services to chat-bot and AI-bots, having the human touch when we have urgent issues makes me appreciate MotionVFX that much more.
Huge respect to MotionVFX for using human representatives to support user queries. This is a rarity in the world we live in.
Answer: I think thye have a demo version of this plug - try it out and check yourself.
Answer: Quality, design, functionality and the ability to customize their stuff on your own (I'm looking at you, FxFactory). And daaaaamn mO2 is insane, there's literally nothing out there like it. Phat!
Answer: Fast reply on the chat and solution too. Very satisfied with CS.
MotionVFX has a rating of 4.1 stars from 163 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MotionVFX most frequently mention customer service and top notch. MotionVFX ranks 3rd among Video Editing sites.