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MooseJaw has a rating of 1.7 stars from 79 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MooseJaw most frequently mention customer service, and free shipping problems. MooseJaw ranks 75th among Outdoor Clothing sites.
No positive highlights yet
Doing a little research before buying stuff I saw that no one would recommend moose jaw. I don't listen to reviews but 5 out of 6 times it was a very good experience. Sometimes you will receive someone else's return in nice condition; you can't be picky for great deals. Every product has arrived promptly, clean, authentic, and in good working order. Everything is new with tags, and shipped in very humorous packaging
PSA; I am boycotting Moosejaw. They sell, not true to size clothing. Force you to pay out of pocket for the return. And then lie and steal your $. I called and followed explicit instructions for a return/exchange. Instead they gave me my $ back in the form of a store credit so I am focrced to do nothing other than reciece more garbage from them. No matter my demands or escalation, they put a new policy in place February 1st to screw the customer over and protect their own profit/gain. I'm disgusted with big companies.
I put a review on the moosejaw site. I don't think it'll post. Just don't do it! Don't waste your time and money! There's an Error message that keeps my return from happening. The wrist, elbow, knee pad set is a definitive knockoff of the K2 brand. Label has foreign marks all over it. The pads were badly bent. The sizing is for very small children. The straps are so stretchy that if I fell blading, they would've moved around before I potentially hit the ground! Super cheap! These should be in a dollar store on the clearance rack for ten cents! Walmart has better pad sets, for crying out loud.
Update: The cheapness of the pads as described is still the case. However, a Moosejaw person reached out via email after reviewing my review. They gave me the pdf to printout a return FedEx shipping label along with explanations on why their robot doesn't accept certain reviews. The reasons listed weren't entirely true. (Wally world has better stuff on occasion.)
They gave me a discount to try again. Based on their explanation, it sounds like they use vendors similar to Amazon. Their response was almost a disappointing tone of surprise, in a sense. As if, the vendor should've known better. But, because the size chart isn't realistic, I'm not keen on trusting them again. If they can get more positive views for their merch, maybe a revisit could occur.
They did reach out. They weren't rude either. Waiting on my refund after sending it out via FedEx earlier.
Tip for consumers:
They need a true sizing chart, need to stop putting name brand logos on cheap versions, they make returns realistically impossible. They said I wouldn't be charged a restocking fee for my lousy experience. That's good.
Note that before purchasing online. If you gotta return something, is it worth that fee?
Products used:
Skate pad set. Can't use any of it. Sizing is not accurate.
I ordered a Pelican Cooler, which I can't recommend to anyone, and when I received it, there was an issue with the rubber gasket in the lid. I contacted Moosejaw and they said they would file a warranty claim and ship out a new replacement cooler. All good so far. I got the replacement cooler today. It came in an oversized box with a packing paper, not original Pelican shipping box, which the first Pelican cooler came in. There were black marks on the bottom of the cooler and the rubber feet on the bottom were all dirty. This cooler is obviously not new. Either a return item or display item. I contacted Moosejaw and they said I could return item. I will update after item is returned and I receive a full refund.
So, my rating is based on Moosejaw shipping a replacement product that is clearly not a new product.
What is also clear to me from looking at other review websites (Yelp), that there are no responses from Moosejaw customer service to any reviews that are posted. That tells you a lot about a company's commitment to customer service.
Products used:
I bought a Pelican cooler, but did not use. Had to return
Take a look at the email I received from MooseJaw. They are clearly screening their reviews. Apparently if you are too negative your review is rejected. I bought a belt. It is supposed to perform the task that one expects when buying a belt. It failed. It does not work. The buckle is back to front. I asked them to simply try the product and joked, "Do not order, pull up, pull up" A bit of star wars... And I get a "Don't be so down man!" Email asking I be nice in my 1 star negative review. Hmmmm... Not sure that is playing fair.
Update to my review (was originally 1 star now they are okay).
I like reviews and I will post and be as reasonable as possible. While I still dislike the belt. I do like MooseJaw. Nikki reached out to me and offered me a refund on my belt which was very nice. She did not have to do that and it wasn't about the money. It was about the product. But from a customer service point of view I like the way they stood behind the product. If we sell a product that fails we have to compensate. It hurts it is painful, but it should be because as a business you then learn. Otherwise you keep going down the same path.
You do need customer feedback to change and adapt. After all it is not the CEO who is the boss the customer is the boss. They can fire everyone. Good job MooseJaw and have purchased a backpack from them since. So I am not against them. Just be careful of this belt. Perhaps I received a broken one... faulty. It happens.
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