• MoneyKey

MoneyKey

Overview

MoneyKey has a rating of 4.0 stars from 897 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MoneyKey most frequently mention customer service, whole process, and short term. MoneyKey ranks 1st among Payday Loans sites.

  • Service
    15
  • Shipping
    4
  • Returns
    4

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 77.3%
Positive
17
Neutral
0
Negative
5
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What reviewers want you to know

Positive highlights

  • I like the process, and the expertize of the customer service reps.

Critical highlights

No critical highlights yet

How would you rate MoneyKey?
Top Positive Review

“Very special and courteous people”

Rebecca M.
3/22/24

I was really short on money for my bills. I contacted them and they immediately helped the next day with money deposited into my account. Took a lot of stress off of me! Becky

Top Critical Review

“Too expensive to borrow, use only, if needed.”

Bill S.
3/25/24

I have used twice due to the cost of the loan. It's very expensive 😫, I don't recommend, you would be better off getting a Pay day loan.

Reviews (897)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (232)
Thumbnail of user cherylc1960
1 review
0 helpful votes
March 23rd, 2024
Verified purchase

It's a very very high interest loan but app is very easy to use and I suggest try and pay as much extra as you can or it's hard to get it paid off but ive had no issues and funds are super fast

Thumbnail of user shevettp
1 review
2 helpful votes
July 31st, 2019

I needed money over the week end, and Money Key give me what was needed to help me, I tell everyone about your friendly service. I needed meds, but did not have the money, Money Key had the amount I needed put into my checking account the next day. I want to hurry and pay off my loan so that I can get another loan to start a new business. Thank you to the one who took my call and help me even if it was a week end.

Thumbnail of user cristobalv1
5 reviews
8 helpful votes
August 7th, 2020

I have always been satisfied with moneykey. I thank you for being there for me when the need has arisen. I am never disappointed. Your employees are professional and very helpful.

Thumbnail of user bryans47
1 review
11 helpful votes
June 17th, 2015

I don't have the words to describe the special care and assistance I received from your CSR Sophia Csanyi. Communicated with my bank, asked questions that I didn't or couldn't think of at the time due to frustration. Stayed on the phone with me continuously even when things looked bleak and no resolvement was insight. Gave me strong encouragement that things would get resolved today, and made sure just that happened. I've been in the customer relations industry for about 20 years now, and to find someone with that kind of care, concern, and comforting made my experience with MoneyKey something that I'll appreciate going forward. Thank you for having someone like her on the phones taking care of your customers. I will highly recommend anyone to MoneyKey due to my experience with Sophia.

Service
Value
Quality
Thumbnail of user kwanat
1 review
0 helpful votes
March 12th, 2018

Hatini P was awesome! She walked me through the process. She was very professional and it was a pleasure speaking with her.

Thumbnail of user danielz30
1 review
0 helpful votes
December 20th, 2017

Got the $255 payday loan, terms are straightforward, no issues at all. Had to call customer service a few times to verify information, they were very friendly and handled everything well.

Thumbnail of user shannond62
1 review
0 helpful votes
April 17th, 2018

She helped explain the whole loan process and I was able to understand how it would work, how much better if I paid my loan off quicker. Very helpful and understanding. Great job.

Thumbnail of user josephc454
1 review
0 helpful votes
September 26th, 2018

Andrea G was very helpful and fully disclosed details of loan as a repeat customer wish I could have a discount though

Thumbnail of user denism70
1 review
0 helpful votes
June 4th, 2018

I was having some issues with the website and Andrea was very patient, kind and helpful, walking me through each step.

Thumbnail of user alissah10
1 review
0 helpful votes
January 23rd, 2018

Mireya was very efficient and kind! I appreciate not being meant to feel bad for taking a loan. She was very sweet and knowledgable

Thumbnail of user stanw31
1 review
0 helpful votes
January 30th, 2018

Mireya R. In customer service was excellent with helping me today. She explained my loan information and was very helpful and patient!

Thumbnail of user sherryk74
2 reviews
0 helpful votes
September 12th, 2018

Fast Service. Wish I could do the payment and reloan all on line instead of having to call in to make payment

Thumbnail of user jessicas312
1 review
0 helpful votes
December 14th, 2017

I thought Andrea was very friendly. I do not feel that she needs to change anything in her presentation.

Thumbnail of user carolyng60
1 review
0 helpful votes
April 17th, 2018

Mireya R., answer all my questions, and also give other options if I care to follow through with them.
Thank you

Thumbnail of user sharonf79
1 review
0 helpful votes
February 2nd, 2018

Andrea was very helpful and pleasant and professional to work with but needs to understand her a little bit better.

Thumbnail of user dh515
1 review
0 helpful votes
February 8th, 2018

Im a returning customer and I reapplied and did everything over the phone in last than 10 minutes. I will recommend this to anyone who needs money for a short-term, unexpected expense.

Thumbnail of user lydiav4
1 review
0 helpful votes
January 9th, 2018

They are helpful and up front with information. I had a couple of problems clarifying a change in payment, but it all ended up fine in the end.

Thumbnail of user lorrieh4
1 review
0 helpful votes
May 11th, 2018

Already have a loan with them, needed extra funds unexpectedly. Called on Wednesday afternoon and the money was in my account on Thursday by 10am.

Thumbnail of user lisab365
1 review
0 helpful votes
July 13th, 2017

I am very happy with the level of service I received today. She was amazing and such a hard worker! Thanks Stephanie!

Thumbnail of user rebeccas340
1 review
0 helpful votes
June 11th, 2018

Andrea G was very responsive and informative in helping answer my questions and made the approval process easy.

Thumbnail of user marchellep
1 review
0 helpful votes
January 23rd, 2018

I liked the representative, but I could barely understand sone things she stated. It also took a while to get information, maybe he systems to slow loading. Overall she did ok.

Thumbnail of user tammya32
1 review
0 helpful votes
January 11th, 2018

When i needed cash they are there, very professional, convenient, fast, easy to get approved and didnt take long, Irene was very nice and knew wat she was doing thank u very much

Thumbnail of user robertt150
1 review
2 helpful votes
December 8th, 2016

Had some one take unauthorized money from my account. Froze everything until police investigate. Moneykey will help me keep good credit. Not cheap but they were there for me. A special thanks to Ms. Tyson who was both helpful and professional.

Thumbnail of user managementt
Management T. – MoneyKey Rep

Hey Robert,

Thank you for choosing MoneyKey. We truly appreciate feedback like yours and we'll be sure to pass the message on to Tyson. If you ever need any assistance in the future, don't hesitate to give us a call!

Thumbnail of user amandav37
1 review
0 helpful votes
February 18th, 2018

Mireya was a great help and very friendly while on the phone! There was an internal error in my application, so I was unable to get my funds today. That is why I gave 4 stars.

Thumbnail of user shirleyf41
1 review
0 helpful votes
January 11th, 2018

Andrea was good at explaining my options and explained how my survey would be done, she was very helpful and I would come back to get service from Money Key again.

Sitejabber for Business

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From the business

Online Loans and Lines of Credit Between $200 - $2500.

MoneyKey is an online lender and credit services provider, offering a safe and secure online platform. Online credit available through the MoneyKey website includes Installment Loans and Lines of Credit.

The products offered through MoneyKey can provide you with financial flexibility and a safety net for unexpected expenses that may come your way. We strive to provide five-star service to customers. The application process is quick and easy. Apply online, verify your information and you may be approved in minutes*. If your application is approved, you may receive your money the same business day**.

We understand that taking out a loan is a serious and often daunting task, and we are here to help you every step of the way. Our highly trained Customer Care team will review important terms and conditions with you to ensure that you understand how the borrowing and repayment process works. To find out if you qualify for one of our products, simply visit our website or call us toll-free today.

With an online loan through MoneyKey, you will not be surprised by any hidden fees. You can pay off your balance in full or make additional payments at any time. No cash advance fees, late fees, early payment fees, or annual fees. Please refer to our Rates and Terms page for further details on the cost of the product available in your state of residence.

Applications submitted on the MoneyKey website may be originated by one of several lenders, depending on your state of residence. Visit the Rates page on the MoneyKey website for state availability.

MoneyKey is a state-licensed direct lender in Delaware, Idaho, Kansas, Mississippi, Missouri, New Mexico, Tennessee, Utah, and Wisconsin. In Texas, MoneyKey is not the direct lender but is licensed as a Credit Services Organization (CSO) and a Credit Access Business (CAB). In this state, loans are funded by third-party lenders and serviced by MoneyKey.

*Not all applications are approved; duration of approval process may vary.

**If approved, any requested funds may typically be deposited into your bank account the same business day; the timing of funding may vary by product and state. The date and time funds are made available to you by your bank are subject to your bank's policies.

Business History

Established in 2011, MoneyKey has grown steadily, reaching thousands of new consumers by treating our customers with respect and helping them get access to credit at a time when they most need it.

At MoneyKey, we understand that borrowing money from a traditional financial institution can be difficult and time-consuming. That’s why we focus on customer convenience and fast service.

Company Representative

Thumbnail of user managementt
Management T.
Typically responds within 10 days

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