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MoneyKey has a rating of 4.52 stars from 897 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MoneyKey most frequently mention customer service, whole process, and short term. MoneyKey ranks 1st among Payday Loans sites.
This company responds to reviews on average within 10 days
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I was really short on money for my bills. I contacted them and they immediately helped the next day with money deposited into my account. Took a lot of stress off of me! Becky
I have used twice due to the cost of the loan. It's very expensive 😫, I don't recommend, you would be better off getting a Pay day loan.
It was ok. Needed at least to April but it will be fine. Thanks for the help though. I could barely understand who was helping me at the time..
I have dealt with MoneyKey several times, so I know that their fees are exorbitant. I had hoped that having established myself with them as a dependable customer, that I could get an improved rate on my finance charges but I was told that the fees don't change.
While my customer service representative, Brittany, was polite and patient, she made no mention that making the minimum payment does not always apply to the principal. This simple warning could prevent some of your bad reviews. As a customer, it is very important to clarify your responsibility and repayment options before taking loan and signing the agreement.
After reviewing my account I notice that I'm only paying off the interest fee not the principle, I really don't want this loan again, I'm paying a lot more than what I originally received. If you get the line of credit, they call/compare it to a credit card, but I don't think so, you are paying back both and they accumulate fast and very very high. Never again.
Hello Barbara,
Thanks for taking the time to write to us. We’re sorry to hear you’re unhappy with our loan products. We are looking into your review and are reaching out to you separately to address your concerns. In the meantime, if you require further assistance please do not hesitate to contact us at 866-252-5578 ext. 3176 or by email at feedback@moneykey.com.
Good friendly service and fairly quick service. Overall good service. I will keep coming back. Thanks again,
Jeff A. Neeley
I had questions on my loan, I borrowed or was lent $325.00. I understood the whole fees, interest, blah blah blah. :) What I wanted to know was what my remaining balance was, so I emailed the company and was replied back from a Karen. She did not answer my questions at all. I've called and called and finally today, I finally got to speak to a real person. She informed me that my next payday I will being paying $33.00 plus the interest of $77.70 which will total $110.70. Which means, the next payday, this will go up again and I will be paying about the same again, or I can call them and three days before my next payday pay off my balance which is $336.70. Which I am considering doing since the interest does not seem to be coming down at all. *LOL* So for the $325.00 I borrowed on 7-21-2014, today is 10-17-2014 I will have paid MoneyKey $641.10 PLUS... the pay off amount of $336.70 (if I decide to go that route). For a grand total of $977.80. Hmmm hardly seems worth the effort of trying to be approved for a loan. *LOL* I applied because my son was having knee surgery, and I needed extra cash. I should have just paid out of my own pocket for his bills, which by the way I am still paying on and I am also paying MoneyKey back. It was my fault I guess for thinking that I wasn't going to pay back any more then like $600.00 on a $325.00 loan. This amount I will be paying is literally triple what I was loaned. :( Well live and learn I guess. Also if the Rep. Comments on my review, props to your operator that answered your phone. :) She was nice, however, your website should be equipped to allow your costumers to log in and view their documents and be more up front with your clients on how much exactly they are going to be paying back. Kind of ticked me off when I wasn't getting feed back and my calls were not being answered but yet the Rep that approved me in the first place, had me on the phone for over an hour listening to my personal bank account deposits being told by my banker to prove I had income. Really?! I was ticked off, put me through that, well you could at least answer my questions right away as soon as I emailed or called. But good for you that I actually did get to speak to a 'real' person today and she did tell me that the minimum payments that come out of my account will draw more interest and I will have to pay more. Now if someone had really explained that to me while they were going through my bank account I would have been more satisfied. And too be honest, the woman who approved me, did not tell me that I would be paying so much in interest. This is why I questioned the website I wanted to see a listing of my payments, how much interest is being charged, ect. Nothing like that was presented to me. Work on your website to offer this, MoneyKey. :) Maybe then you will have better reviews.
Irene was wonderful however whoever started my alone on 12/24 and neglected to do one thing and now I'm going to be stuck in another state for an extra day possibly missing a day of work a day of pay possibly getting in trouble at work because the money did not hit my account the day it was supposed to
I would like to give MoneyKey a thank you for extending a resolution to me. I understand that I misunderstood the terms of the loan and they were willing to give me a 1 time option that favored me and for that I'm grateful and believe that MoneyKey is a reasonable option but only if you really really need it.:-)
Thank you MoneyKey!
Hello Pam,
We're pleased to hear that we could address your concerns and come to a resolution. If you ever have any questions regarding your account with us we'd be happy to take your call. Thank you for choosing MoneyKey.
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Online Loans and Lines of Credit Between $200 - $2500.
MoneyKey is an online lender and credit services provider, offering a safe and secure online platform. Online credit available through the MoneyKey website includes Installment Loans and Lines of Credit.
The products offered through MoneyKey can provide you with financial flexibility and a safety net for unexpected expenses that may come your way. We strive to provide five-star service to customers. The application process is quick and easy. Apply online, verify your information and you may be approved in minutes*. If your application is approved, you may receive your money the same business day**.
We understand that taking out a loan is a serious and often daunting task, and we are here to help you every step of the way. Our highly trained Customer Care team will review important terms and conditions with you to ensure that you understand how the borrowing and repayment process works. To find out if you qualify for one of our products, simply visit our website or call us toll-free today.
With an online loan through MoneyKey, you will not be surprised by any hidden fees. You can pay off your balance in full or make additional payments at any time. No cash advance fees, late fees, early payment fees, or annual fees. Please refer to our Rates and Terms page for further details on the cost of the product available in your state of residence.
Applications submitted on the MoneyKey website may be originated by one of several lenders, depending on your state of residence. Visit the Rates page on the MoneyKey website for state availability.
MoneyKey is a state-licensed direct lender in Delaware, Idaho, Kansas, Mississippi, Missouri, New Mexico, Tennessee, Utah, and Wisconsin. In Texas, MoneyKey is not the direct lender but is licensed as a Credit Services Organization (CSO) and a Credit Access Business (CAB). In this state, loans are funded by third-party lenders and serviced by MoneyKey.
*Not all applications are approved; duration of approval process may vary.
**If approved, any requested funds may typically be deposited into your bank account the same business day; the timing of funding may vary by product and state. The date and time funds are made available to you by your bank are subject to your bank's policies.
Established in 2011, MoneyKey has grown steadily, reaching thousands of new consumers by treating our customers with respect and helping them get access to credit at a time when they most need it.
At MoneyKey, we understand that borrowing money from a traditional financial institution can be difficult and time-consuming. That’s why we focus on customer convenience and fast service.
Hello Karen,
Thank you for writing to us. As a responsible lender, we encourage our customers to make additional principal payments at any time without penalty. We will address your concerns in a separate e-mail to protect your privacy. Should you have any further questions or concerns, please give us a call at 866-252-5578 ext. 3176 or email us at feedback@moneykey.com and we will be more than happy to assist you further.