• MoneyKey

MoneyKey

Overview

MoneyKey has a rating of 4.5 stars from 898 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MoneyKey most frequently mention customer service, whole process, and short term. MoneyKey ranks 1st among Payday Loans sites.

  • Service
    15
  • Shipping
    4
  • Returns
    4

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 78.3%
Positive
18
Neutral
0
Negative
5
See all photos

What reviewers want you to know

Positive highlights

  • I like the process, and the expertize of the customer service reps.

Critical highlights

No critical highlights yet

How would you rate MoneyKey?
Top Positive Review

“Great small loan company”

JustMeB g.
5/11/24

Was very easy to apply and get funds needed quickly. You can also make a draw from your account if funds are available. Auto payment is very helpful so don't miss a payment. Definitely would recommend this company to anyone who needs a small loan.

Top Critical Review

“Too expensive to borrow, use only, if needed.”

Bill S.
3/25/24

I have used twice due to the cost of the loan. It's very expensive 😫, I don't recommend, you would be better off getting a Pay day loan.

Reviews (898)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (232)
Thumbnail of user bills2396
1 review
0 helpful votes
March 25th, 2024
Verified purchase

I have used twice due to the cost of the loan. It's very expensive 😫, I don't recommend, you would be better off getting a Pay day loan.

Thumbnail of user alvink68
1 review
1 helpful vote
January 31st, 2024

I Browed 375.00 they credit me 10.00 month towards loan rest is in interest they charge 100.00 or more Month.

Service
Value
Shipping
Returns
Quality
Thumbnail of user managementt
Management T. – MoneyKey Rep

Hello Alvin,
We aim to be as transparent as possible when it comes to the cost of credit products offered through MoneyKey and we would like to take the opportunity to address your specific concerns.
Please send us an email at feedback@moneykey.com with your details so we can assist you. Thank you.

Thumbnail of user diegodrenr
1 review
0 helpful votes
March 18th, 2024
Verified purchase

Disappointed.difficult to get an increase. Despite of paying on time

Thumbnail of user ashleyc1767
1 review
1 helpful vote
November 5th, 2023

As with most payday loans, they can often be a huge money pit. Where you just continue to swim in debt no matter how much you pay each month. And with this company, the customer service makes things even worse. I tried to explain that I was behind on a payment due to hardships. The options I was given was either to combine the behind payment and the current payment, combine half of the behind payment and the current payment or they did offer to break it in 3 parts. When I said none of those work, they basically said, well, too bad, so sad. There is never a payment plan option. And you cannot close the account and just make payments on the balance. The only way the account can close is if you pay it all or default on the account. Also, the overall amount borrowed just continues to grow. It's suffocating. Run away.

Thumbnail of user managementt
Management T. – MoneyKey Rep

Hello Ashley, thank you for the review. Please note that at MoneyKey, we aim to be as transparent as possible when it comes to the cost of credit. We would like to take the opportunity to look into your concerns. Please email us your details at feedback@moneykey.com. Thank you.

Thumbnail of user zacharyr10
1 review
0 helpful votes
January 22nd, 2023

Uses scam like tactics then when telling them to remove me from calling list they tried to get my social security # and date of birth

Tip for consumers:
Do not give them personal information

Products used:
They are a scam

Service
Value
Quality
Thumbnail of user managementt
Management T. – MoneyKey Rep

Hello,
Thank you for taking the time to leave a review. We would like the chance to properly assist you and address your specific concerns, please email us at feedback@moneykey.com.
Thank you.

Thumbnail of user rachelk242
3 reviews
7 helpful votes
April 21st, 2022

They don't report your loans to credit unions, so you will be doing yourself no favors borrowing from them. You will end up paying back three times the amount you got from them, only to find out that over a year of perfect payment history of a large sum of money each month will never be seen by creditors. They also don't warn you about this in any print, fine or otherwise. I receive an email a day from money key about tips to up your credit score, which is why I assumed the payment history would be reported. Nope, just a tactic. Borrow from anywhere else.

Service
Value
Quality
Thumbnail of user managementt
Management T. – MoneyKey Rep

Hi Rachel,
Thank you for writing to us. We are committed to customer service and we’re transparent when it comes to providing information (including the cost of credit and credit reporting) key to understanding the products/services available through our website. Traditional credit scores (i. E., FICO/VantageScore) should not be impacted by any payment activity resulting from credit that was obtained through MoneyKey as we only report to alternative credit bureaus, and not prime credit bureaus. We value your feedback and we’d be happy to help you with any additional questions you may have at feedback@moneykey.com.

Thumbnail of user charmainej40
1 review
1 helpful vote
July 29th, 2022

I took out a loan with Moneykey and I have been paying every 2 weeks and it's not going to my principle they are loan sharks. I am about to contact the Attorney General of my state and the BBB in regards to this matter the more you pay the higher your loan payments gets. Straight Scam. Don't borrow money from this company. They're leeches they will suck you dry. Please don't do it. I wish I could give them zero stars.

Thumbnail of user managementt
Management T. – MoneyKey Rep

Hi Charmaine,

Your feedback is valued. We aim to be as transparent as possible when it comes to the repayment terms and conditions on products offered through MoneyKey.com. In order to address your concerns, we need additional information regarding your experience. Please send an email to feedback@moneykey.com and we will be happy to assist you. Thank you.

Thumbnail of user amym3276
1 review
0 helpful votes
August 14th, 2023

They sent us a letter in the mail, said we were approved then after sending my bank details they said no. I reported them to BBB.

Thumbnail of user managementt
Management T. – MoneyKey Rep

Hello, thank you for your review.

Please note that MoneyKey operates in compliance with all applicable federal and state regulations. If you would like us to look into your specific concerns, please email us your details at feedback@moneykey.com. Thank you.

Thumbnail of user deborahg1733
1 review
1 helpful vote
December 29th, 2022

My balance owed is about $1800. Every two weeks moneykey take $212 from my bank account to pay on my loan.That is $414 a month but the amount being paid off is not getting lower.I still owe $1800 and after 2 months and I have not borrowers any more money in 2 months so where is the payments going towards? They are robbing me and taking my money and took advantage of me. Do not borrow from this company. They are sharps and money robbers. I wish I had know they were like this I would never had applied to them. I need to figure out away to pay them off because they are getting triple back then what I paid them they remind me a lot of the IRS.

Tip for consumers:
How they steal consumers money and it is not worth getting alone with them because you end up more in debt infact triple in debt then when you started the money you pay them every 2 weeks goes toward a principle first it doesn’t even touch paying the real balance that you owe them which can keep you in debt for years to come.

Products used:
This was a loan applied for. Moneykey loan

Thumbnail of user edithk40
6 reviews
5 helpful votes
October 14th, 2022

Interest High, repayment? Payments over 100, available credit is a fraction of your payment, most of payment is for High interest rates

Tip for consumers:
DON'T USE THEM

Products used:
Personal loan

Service
Value
Quality
Thumbnail of user managementt
Management T. – MoneyKey Rep

Hi Edith,
We appreciate your feedback. We aim to be as transparent as possible when it comes to the repayment terms and conditions on products offered through moneykey.com. In order to address your concerns, we need additional information regarding your experience. To protect your privacy, please send an email to feedback@moneykey.com. Thank you.

Thumbnail of user loism78
2 reviews
4 helpful votes
April 16th, 2019

Most terrible place that I have ever dealt with. After sending document upon document for them, I was asked for one more, which I provided. Checked status. Said withdrawn! Went to chat. Gave info, she went to check, and ended the chat. Not one answer! Would not allow me to reconnect. Emailed associate, he would not reply! All after being told I was approved, and signed documents! Just waiting now to see how they are going to rip me off! BE WARNED! HORRIBLE! JUST HORRIBLE!

Thumbnail of user managementt
Management T. – MoneyKey Rep

Hi Lois,
Thank you for your feedback. MoneyKey strives to provide excellent customer service to each of our customers. We apologize that your initial experience with MoneyKey was not a positive one. In order to discuss your concerns in detail, we need further information regarding your account. To protect your privacy, please give us a call at 1-866-252-5578 ext. 2197 or send an email to feedback@moneykey.com.

Thumbnail of user shawnj56
1 review
5 helpful votes
January 11th, 2019

There lying crooks, paid 400.00 2 weeks early before my due date. Today would of been my first payment. I borrowed 1000. 00, I asked what my payoff would be and was told 900.00. Today I went to pay the 900.00 to pay off the loan and they raised my payoff 500.00 in two weeks to 1400. 00. My first payment wasnt even due until today. There scam artist, I hope everyone sees this and is aware.

Thumbnail of user managementt
Management T. – MoneyKey Rep

Hi Shawn,

Thanks for taking the time to write us. You can visit our Rates & Terms page https://www.moneykey.com/rates-terms.php, or give us a call at 1-866-252-5578 ext. 2197 and we’d happy to help you with any questions you may have about reducing the total cost of your loan.

Thumbnail of user titol3
1 review
9 helpful votes
August 12th, 2019

They approved me when others didn't, I needed money and was desperate. Man oh man am I regretting it now. I borrowed $350 and have since paid that in monthly payments ($92 every other week) for 5 weeks. I called today to check my payoff balance and it's still over $400! Crazy!

Thumbnail of user kerryb131
1 review
0 helpful votes
December 17th, 2019

I had no idea they were a quick online version of Advanced financial that will leach you of money every two weeks.
Stay away if you can. Morally bankrupt as they come

Thumbnail of user joanns26
1 review
2 helpful votes
July 30th, 2016

Couldnt get my whole acount number they kept me on the phone for 1 hour and i never got what i needed

Thumbnail of user managementt
Management T. – MoneyKey Rep

Hi Joann,

Thank you for your feedback. We would like a chance to properly assist you. If it is feasible for you, please contact us by telephone at 1-866-255-1668 or by email at customercare@moneykey.com so we may speak further. If this does not work, we can speak privately about a time that we may be able to reach you. We also want to thank you for considering MoneyKey and look forward to speaking with you, Joann.

Thumbnail of user scottb173
1 review
1 helpful vote
November 2nd, 2016

Go someplace else, this place is a scam and who knows where there call center is located. I had to explain to the representative how the words she was using was calling me a liar, which I did not appreciate.

Tip for consumers:
Just read some of the reviews here to see how useful it is.

Service
Value
Quality
Thumbnail of user managementt
Management T. – MoneyKey Rep

Hello Scott,

Our aim is to provide exceptional customer service so we're sorry to hear about the experience you had with MoneyKey. If you're unclear about the terms and conditions of your loan product with us, we encourage you to visit the Rates & Terms page for your state https://www.moneykey.com/rates-terms.php. We want to hear more about the service you received and address your concerns. To discuss your account or customer service experience in detail, please give us a call at 1-866-252-5578 ext 3176 or send an email to feedback@moneykey.com.

Thumbnail of user kayes3
1 review
10 helpful votes
March 14th, 2016

I opened a loan in October of 2015. I was out of work for two months due to surgery but I still made my loan payments during that time. Now that I am back to work I am behind on all of my other bills due to the payments I were making to Money Key. No matter how hard I try I cant get back on track. Its nearly impossible. To date I have paid money key 2168 on a $825 loan and now I owe $872.25 more than the original amount I borrowed. I did speak to a couple agents and their response was to refinance the loan and have the amount declined through my checking account and pay insufficient funds fees along with their fees. Basically bounce a check. I'm going to have to figure out who to report this to get results maybe congress person or BBB

Thumbnail of user managementt
Management T. – MoneyKey Rep

Hello Kaye. As a state licensed lender, we follow all state laws and our rates are competitive. We ask that you please complete our compliant form (https://www.moneykey.com/complaint-form.php) so we can have an agent address your concerns and further explain our lending products. You can also email customercare@moneykey.com so we can take a look at your situation. Thank you.

Thumbnail of user tjn3
1 review
7 helpful votes
February 8th, 2016

This is a rip off! Customer service is horrible for the small amount you barrow verses the amount you pay back is robbery and there rates is not compatible. I really them rate 0

Thumbnail of user managementt
Management T. – MoneyKey Rep

Hello TJ,

As a state licensed lender, we follow all state laws and our rates are competitive. We want to apologize for your experience with MoneyKey as we aim for exceptional service. Please email us at customercare@moneykey.com so that we may review your file and follow up with you.

Thank you.

Thumbnail of user unhappyc98
1 review
2 helpful votes
September 13th, 2017

Do not provide a monthly statement on "How Your Received Payments are applied" Does not provide a breakdown on the amounts applied to Principal and Interest. How could your monthly payment get larger every month? When your payment was paid before the due date? This is a loan account and you are supposed to give the customer a breakdown of the payments paid showing How the payments were applied.

Thumbnail of user managementt
Management T. – MoneyKey Rep

Hello Unhappy C.

Thank you for writing to us. We encourage you to contact our customer care team at 1-866-255-1668 for further assistance. Thank you for choosing MoneyKey.

Thumbnail of user liar22
1 review
2 helpful votes
August 19th, 2020

Got all my banking, social security number, and personal information, even said I was approved online- then they had the wrong account number and ssn# for me on their end so they denied my application! DONT DO BUSINESS WITH THIS COMPANY!

Thumbnail of user andreah221
1 review
4 helpful votes
June 21st, 2019

I applied for the full amount offered and was denied. I have good steady income, my checking account is in good standing and my credit is decent. I even tried applying for half of the amount, declined. The person who referred me has good income, poor credit and several outstanding loans. Wtf?

Thumbnail of user eloisew6
1 review
1 helpful vote
July 19th, 2018

My name is Eloise. Applied for a small loan, under $1,000. Application gives the impression that credit rating is not a determinate in the approval process. I saw no posted minimum requirements, prior to, or after submitting my loan application. I was denied the loan. Why? I believe that the offering is intended to disceive.

Thumbnail of user managementt
Management T. – MoneyKey Rep

Hello Eloise,

We apologize for your experience and appreciate the feedback as it helps us develop and refine our services to meet the needs of our customers. We strive to be transparent throughout the application process and our FAQ page details some of the minimum requirements that are required to qualify for a loan – other requirements may apply depending on the product. Please do not hesitate to contact our Customer Care team at 1-866-255-1668 so that we can address your specific concerns directly. Thank you.

Thumbnail of user joeyl18
1 review
6 helpful votes
March 8th, 2016

DO NOT use MoneyKey! They basically charge you as if they gave you the same loan over and over again until you pay in full. I would never recommend them and I will NEVER use them again...

Thumbnail of user managementt
Management T. – MoneyKey Rep

Hello Joey. As a state licensed lender, we follow all state laws and our rates are competitive. We ask that you please complete our compliant form (https://www.moneykey.com/complaint-form.php) so we can have an agent address your concerns and further explain our lending products. Thank you.

Thumbnail of user jamest193
1 review
2 helpful votes
November 27th, 2016

There the biggest scam company ever. I been paying off a. $600 loan for over a year. And still owe over $500. Never miss a payment they come up with some explanation that only 2% is going toward loan. They never sent me any paperwork that this was how it work. I ask when I got the what would be the payback and told me around $750. Letting everyone know there legal loan sharks

Thumbnail of user managementt
Management T. – MoneyKey Rep

Hello James,

Thanks for writing us. We apologize for your experience with MoneyKey and would like the opportunity to address your concerns. To discuss your account in detail, please give us a call at 1-866-252-5578 ext 3176 or send an email to feedback@moneykey.com.

Thumbnail of user suep187
1 review
2 helpful votes
September 23rd, 2019

I went thru entire process and Rosemary said I was approved and then 3 days later my application was withdrawn for no reason. I went with another company immediately! Horrible customer service. Don't do business with Moneykey!

Thumbnail of user managementt
Management T. – MoneyKey Rep

Hello Sue,

We apologize for any inconvenience caused by the withdrawal of your application. The experience you've described doesn't align with MoneyKey's practices and we would like more information from you to investigate this further. To protect your privacy, please reach out to us at 1-866-252-5578 ext. 2221. Or feedback@moneykey.com. Thank you.

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From the business

Online Loans and Lines of Credit Between $200 - $2500.

MoneyKey is an online lender and credit services provider, offering a safe and secure online platform. Online credit available through the MoneyKey website includes Installment Loans and Lines of Credit.

The products offered through MoneyKey can provide you with financial flexibility and a safety net for unexpected expenses that may come your way. We strive to provide five-star service to customers. The application process is quick and easy. Apply online, verify your information and you may be approved in minutes*. If your application is approved, you may receive your money the same business day**.

We understand that taking out a loan is a serious and often daunting task, and we are here to help you every step of the way. Our highly trained Customer Care team will review important terms and conditions with you to ensure that you understand how the borrowing and repayment process works. To find out if you qualify for one of our products, simply visit our website or call us toll-free today.

With an online loan through MoneyKey, you will not be surprised by any hidden fees. You can pay off your balance in full or make additional payments at any time. No cash advance fees, late fees, early payment fees, or annual fees. Please refer to our Rates and Terms page for further details on the cost of the product available in your state of residence.

Applications submitted on the MoneyKey website may be originated by one of several lenders, depending on your state of residence. Visit the Rates page on the MoneyKey website for state availability.

MoneyKey is a state-licensed direct lender in Delaware, Idaho, Kansas, Mississippi, Missouri, New Mexico, Tennessee, Utah, and Wisconsin. In Texas, MoneyKey is not the direct lender but is licensed as a Credit Services Organization (CSO) and a Credit Access Business (CAB). In this state, loans are funded by third-party lenders and serviced by MoneyKey.

*Not all applications are approved; duration of approval process may vary.

**If approved, any requested funds may typically be deposited into your bank account the same business day; the timing of funding may vary by product and state. The date and time funds are made available to you by your bank are subject to your bank's policies.

Business History

Established in 2011, MoneyKey has grown steadily, reaching thousands of new consumers by treating our customers with respect and helping them get access to credit at a time when they most need it.

At MoneyKey, we understand that borrowing money from a traditional financial institution can be difficult and time-consuming. That’s why we focus on customer convenience and fast service.

Company Representative

Thumbnail of user managementt
Management T.
Typically responds within 10 days

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