I originally gave this company 3 stars because the first order i palced had no issues and the workmanship was very good. I have hower tried to return some items and it has been a night mare. I returned four items which they received but incorrectly identified one item as a dress i had kept and not returned. Now they are saying that a dress I returned is still in the return process. I have tried to explain this and I just get the run around. Every day I tell them that I just want an exchanage and they respond back asking me what I want to do. They have also stated they cannot refund one item that i never even tried on due to ugly fabric, claiming it is stained! Buyer be ware. I dont know how this company gets away with this. I take back my 3 stars. They deserve a zero stars. I doubt I will get my refund. Or any exchanges. I would have been better off keeping the colothes and giving them away. Terrible customer service. No live person. They issue you these weird tickets and you use them to communicate and it takes 24 hrs to get an unintelligible response which is almost robot like.