
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company exhibits a troubling reputation primarily due to customer concerns regarding transparency and billing practices. Many users express dissatisfaction with unexpected subscription fees and a perceived lack of clarity in communication, leading to feelings of being misled. While some customers appreciate the quality of the services offered, the negative experiences related to customer support and refund policies overshadow these positives. Overall, the feedback suggests a pressing need for the company to enhance its customer service approach by improving transparency and addressing billing practices to restore trust and satisfaction among users.
This summary is generated by AI, based on text from customer reviews
This company charge 0.5 € for a test convert and next day automatically charge 39.95 € without any notification by email. I tried to convert an image into a eps vector, the result was ver bad, not usefull and I didn't use it. Next day I received a notification of charge of 39.95 € from my bank. Form modify.app no emails, I HAVE RECEIVED A BLANK EMAIL WITH SUBJECT "Welcome to modify.app" FROM YOU, WITHOUT ANY CONTENT AND NO MORE EMAIL, EVEN FOR THAT PAYMENT DONE OF 0.50 EUROS YOU HAVE TO NOTIFY VIA EMAIL FOR EVERYTHING FROM YOUR ACCOUNT, EVEN FOR REGISTER, PURCHASE, TRIAL, NEXT CHARGE, ECT.
Be aware, these guys are cheaters. You need to be very careful using their services, and better don't use them. I needed to convert a single image into a vector. They first suggest to convert an image, then on download they request you to create an account and pay for the image. Ok, I paid, and created an account. No problem. But, there is a catch. When you create the account, they subscribe you to their service with quite big monthly payment of almost 40 euros. You receive a email with your account credentials, and in the same email they write that you are subscribed. I didn't request subscription, they didn't send a separate email for subscription, it was just a plain text email that my account is created and in the same email they wrote about subscription at the end. Yes, my bad, I didn't read the email until the end because usually it is just some welcoming text. I never faced such sneaky approach before. They refused to give money back, even though I never used their service after the first conversion that I paid for separately. I only noticed that they take my money after they did it the second time recently. So, as for me this is some sort of scam. Be aware.