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Model Management Reviews Summary
Model Management has a rating of 2 stars from 34 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Model Management most frequently mention and customer service. Model Management ranks 12th among Modeling sites.
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I registered on modelmanagement.com, and they emailed me on one casting call that fit my profile on their website. I applied to it and saw another casting, so I tried to apply to it; they told me I hit the maximum free casting, so now I have to pay a fee. $119.00 a year, they said, this was a 50% discount from their regular fees. How do they send me a casting that fits my profile? Then I tried to apply for another, but they blocked me from applying, saying I ran out of free casting. They should tell all new members they can only apply to one free casting before they are required to pay for a subscription. How they did it looks very fishy. I understand they're in the business of making money but should be more upfront and transparent about their intentions and fees.
This website offers you modelling work. After you register, you can only respond to 1 job. You will also receive that job immediately after you are registered. If you respond to it, you won't hear anything. But you receive emails every day that a company has a casting for you. However, you can only respond to them if you are a premium member. That costs 180 euros a year but they also send you offers every day that you can do it cheaper. So it's just a website trying to have premium (paying) members and otherwise you never hear anything if you respond to a casting. See on my pictures how many emails they send you for castings! Every day there is a casting they want you for!
Hello Maarten,
Thank you for sharing your feedback with us. I’m sorry to hear about your experience and understand how receiving frequent emails without being able to apply for more than one casting can be frustrating. I also wanted to clarify that we don’t have a 180 euros subscription option.
We suggest reaching out to our support team at support@modelmanagement.com to review any charges and provide assistance with your account. We’re here to help ensure you have a positive experience on our platform.
Kindly,
The ModelManagement Team
As others have mentioned here, whether you find this site helpful or not in connecting with photogs and models (I did not find it helpful), they are just in it for the money. They don't tell you it's an auto-renew subscription (see my proof of purchase here), rather than the one-year subscription I thought I was purchasing. They don't even have the professionalism to forewarn you that they're going to charge you a subscription fee before you discover it on your credit card, and no amount of requests to have it refunded will help. Not impressed at all.
Hello,
Thank you for sharing your feedback. I'm truly sorry to hear about your disappointing experience with our platform. It's disheartening to learn that you feel our focus is solely on monetary gains rather than providing valuable services to our clients. We strive to maintain transparency in our subscription policies and the information about the renewal was included in your purchase confirmation email when you initially upgraded to premium. I am sincerely sorry if this was missed.
We understand your frustration and regret any misunderstanding we have caused. We continually strive to improve our services and enhance the experience for our users, and your input helps us identify areas for improvement. We hope to better serve our members in the future.
Kindly,
The ModelManagement Team
I am a professional headshot photographer. I joined Model Management hoping to find new people to work with. Despite providing both a professional website link which contains customer reviews and substantial photographic evidence I was disapproved to join based on the lack of clicks on my instagram from models. I thought this was a very poor way to treat a photographer who is building on work. When I placed a review on trust pilot they then challenged my experience as ingenuine. If your a creative, dont use this site.
Hello Jacob!
Thank you for your feedback.
We wanted to extend our sincerest apologies for any frustration or inconvenience you may have experienced during our review process and that we did not meet your expectations. Please know that our review process is meticulously designed to ensure the safety and legitimacy of all professional accounts seeking to join ModelManagement.com.
While we strive to maintain high standards of safety and legitimacy among our members, we also recognize that our process may sometimes lead to delays or challenges for certain individuals. We are so sorry for this.
In light of your feedback, we would like to assure you that we are more than willing to revisit the review of your account. Your satisfaction is of utmost importance to us, and we are committed to addressing any concerns you may have.
Please feel free to reach out to us at support@modelmanagement.com.
Kind regards,
The ModelManagement.com Team
These people are unprofessional, perverted and disrespectful. This company allows inappropriate behavior and seeks out children for their personal perverted gain. They do not want parents involved so they can lure innocent children to their bs to take advantage of. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE!
Hello there!
I'm sorry to hear about your doubts about our services. Your concerns are valid, as this is about safety. As a reminder, we verify every casting provider manually. They must prove they are professionals by providing websites, social media, and e-mails matching their identities. We do our best to provide the safest environment with our Safety & Trust tools.
In addition to that, we only allow minors at the age of sixteen (16) to create an account. We also require authorization from parents/guardians and we recommend that they participate during castings.
If you have any doubts about any of the members or offers you received, you are welcome to express your concerns, and we will open an investigation for that user on your behalf. All we need is the e-mail/URL of the professional in question, as well as any other relevant documentation (i.e., contracts, receipts, screenshots of your conversation, etc.) that can help forward your request. You may send the requested information to support@modelmanagement.com so we can open an investigation.
Kindly
The ModelManagement.com Team
Found 0 castings through the platform in months. Then realized that its impossible to find anything through it. After months forgot about its existence, they just debit 100 euros from my card without any notification, and when I text customer service that I won't need the service and asked for a refund, they just refuse. Feel like being scammed. Don't give your money to this nonsense platform.
Hello Michael!
We appreciate you sharing your feedback. Landing a casting job can be quite hard sometimes. You would need to put in the effort in applying to a lot of castings. While it is our goal to provide opportunities to all our members, we do not participate in the selection process and only the casting provider/photographer has the final say on who gets hired for their projects. We're sorry for not meeting your expectations regarding this. We're looking for ways to improve our platform and it is our aim to provide better services.
Best Regards,
The ModelManagement.com Team
I gave this platform a shot. For the year I 've taken only for a few small shootings and they eventually cancelled after I bought the flight tickets. So I didn't want to continue my subscription.
The Terms said: "The subscription to website MODELMANAGEMENT.COM and mobile application MODEL NOW shall terminate automatically in case the Model does not pay the subscription fee for the renewal of its subscription as and when due as set forth under "fees"."
On the 1st of April I've got an email from modelmanagemet.com that they failed to renew my subscribtion via my PayPal. According to their Terms my subscribtion is cancelled in that case. Never the less, they continued to try (without a warning email!) and on the 9th of April made a withdriwal through the PayPal from the DIFFERENT CARD, not the card that I registrated on their site and made my first payment. And this card owns my ex husband. This looks like a complete SCAM. I haven't recieved any emails that they are going to reach me through the different bank account. Of course they don't want to make a refund and reply with the template emails, don't even write what exactly I've mailed. Don't recommend this platform!
Hello, Kateryna!
We appreciate you sharing your feedback and we're sorry for the inconvenience that this has caused. The payment for renewal is charged to the original mode of payment used upon signing up. Kindly note that renewals can't be refunded. You may check our refund policy in our General Terms and Conditions. Here's the link: https://www.modelmanagement.com/terms-of-use/
We hope for your understanding on this matter.
Best Regards,
The ModelManagement.com Team
I have gotten nothing but scams from
This place I took a leap of faith and paid for the premium and nothing has come of it in 2 months I wanted to cancel as I'm unhappy and wanted my
Money back and now they are denying to do anything about it. I haven't made an income in over 10 years due to health and recently got divorced I just started making money training horses in the last month and the last couple of weeks I have been dealing with health stuff again and couldn't work so I haven't gotten paid. Im why on money to pay for fuel at the end of this week and was hoping I'd get this money back since it's a sham but they won't do anything. Stay away from this place and save your money.
Hello, Sarah!
Thank you for providing your feedback and we are very sorry for not meeting your expectations. Having the Premium subscription does not guarantee immediate participation in casting shoots. Models need to apply to a casting and there will be a selection process handled by the photographer. Kindly note that the ModelManagement team does not participate in the selection process for models. We are sincerely sorry that you were not able to land any casting shoots yet. Furthermore, we cannot issue refunds that are requested past the 14-day time limit. You can check our Terms and Conditions for more info.
Kindly
The ModelManagement.com Team
Its a total scam. When you subscribe you can not get your money back. This is literally like a swindle, definitely not nice
Hello Sean,
Thank you for letting us know about your experience and we are sorry that you feel this way. A refund is offered if certain conditions are met. We are following certain refund rules hence some accounts are not eligible for a refund. We would like to review your case. Can you kindly message us at support@modelmanagement.com so we can sort this out?
Best Regards,
The ModelManagement.com Team
We have not used your site for many years and all of a sudden there is an unauthorized charge on my credit card. I cannot find anywhere to begin a refund process. I need information for this process.
Hello,
We are sorry to hear that you didn't have a positive experience with the platform. The premium subscriptions are on auto-renewal that is why you are seeing th charge on your account. Our refund policy and all other important information are readily available in our Terms and Conditions. We do understand your frustration and we would like to sort this out for you. Please contact us at support@modelmanagement.com and we will look into this.
Best Regards,
The ModelManagement.com Team
I have been actively requesting and denied a refund from this company, while using your services I was contacted by a photographer who tried to trap me in a hotel room! Due to this traumatic experience I am no longer modeling and feel entirely unsafe being on your site! Your code of conduct lists that any time you feel that your safety is at risk or you have dealt with an experience such as mine you are refunded. Please delete my page and refund my money.
Hello Brittany, thank you for the time you have invested in this review, we appreciate all the messages that can help us improve.
We are sorry that your experience on our platform has not been satisfactory so far. Your concerns are valid, as it's about your safety. As a reminder, we verify every casting provider manually. They must prove they are professionals by providing websites, social media, and e-mails matching their identity. We do our best to provide the safest environment with our Safety & Trust tools:
https://www.modelmanagement.com/blog/safe-and-trust/
While it's regrettable that this experience (if you would want to hold the photographer accountable, please reach out to your local law enforcement,) our code of conduct doesn't actually outline our refund procedures. If you'd like to review that, you can refer to our terms & conditions instead:
https://www.modelmanagement.com/general-terms-and-conditions-for-models/
If you have any doubts about any of the members or offers you received, you are welcome to express your concerns, and we will open an investigation for that user on your behalf. All we need is the e-mail/URL of the professional in question, as well as any other relevant documentation (i. E., contracts, receipts, screenshots of your conversation, etc.) that can help forward your request at support@modelmanagement.com.
Kind regards!
ModelManagement.com Team
As a pro tog I am on a lot of sites but trying to join this one floored me.
Believe it or not you cannot join unless you use Instagram. After they've made you jump through several hopps they then insist you link your profile to Instagram. I don't use it, never have and never will. I emailed them to tell them I don't use it and they just kinda said 'well you can't join then' But in a more long-winded way. Absolutely ridiculous. There's a lot of good sites out there guys. Avoid this one like the plague.
Hello Sean, thank you for the time you have invested in this review, we appreciate all the messages that can help us improve.
We are sorry that your experience on our platform has not been satisfactory so far.
While having a professional Instagram account helps our moderators verify your online presence, it's not the only deciding factor towards an account approval. Here's our Help Center article to help you understand the process and hopefully put you in a better position suppose you want to continue pursuing a membership:
https://www.modelmanagement.com/blog/knowledge-base/member-moderation/
Feel free to contact our moderators directly at review@modelmanagement.com for any other moderation concerns. We will be happy to find a solution together.
Kind regards!
ModelManagement.com Team
I was charged $99 for a recurring premium membership on 6/29/22 that I made in 2021. I thought I cancelled the membership and I NEVER RECIEVED A RENEWAL NOTICE. So I requested a refund as I no longer use modelmanagment.com and haven't done so in months. I sent an email to modelmanagement.com membership requesting a refund on 6/29/22. I was told that they do not offer refunds for renewal, but I had no idea about the renewal until I was charged.
It is highly UNETHICAL to charge people for something that can't be refunded without giving them a chance to cancel with a renewal notice.
Hello Ashley, thank you for the time you have invested in this review, we appreciate all the messages that can help us improve.
We are sorry that your experience on our platform has not been satisfactory so far.
We understand that you're requesting a refund. However, the payment charged to you was from an automatic renewal from which you were informed via e-mail when you made the first payment. This renewal could be canceled anytime by you from the subscriptions page before the expiration date to ensure that there will be no recurring charges. We cannot issue a refund as renewals can't be refunded as stated on our refund policy, which can be found in 'Section E. Refund Policy' in our Terms and Conditions:
https://www.modelmanagement.com/general-terms-and-conditions-for-models/
Feel free to contact us directly at support@modelmanagement.com for any other issues we can help you with, such as taking full advantage of your premium membership. We will be happy to find a solution together.
Kind regards!
ModelManagement.com Team
Several indices tend to make believe that several accounts seem false. The renewal of the subscription was done automatically, without warning to the subscriber in the prior days. However, ModelManagement does not hesitate to communicate with the members quite often, by sending them messages, in order to promote the supposed new members (models). Some profiles are real, but many seem fake and not a real person. The company behind this website does not seem to back down from questionable practices.
Hello Daniel, thank you for the time you have invested in this review, we appreciate all the messages that can help us improve.
We are sorry that your experience on our platform has not been satisfactory so far.
We understand that you're requesting a refund. However, the payment charged to you was from an automatic renewal from which you were informed via e-mail when you made the first payment. This renewal could be canceled anytime by you from the subscriptions page before the expiration date to ensure that there will be no recurring charges. We cannot issue a refund as renewals can't be refunded as stated on our refund policy, which can be found in 'Section E. Refund Policy' in our Terms and Conditions:
https://www.modelmanagement.com/general-terms-and-conditions-for-models/
I'm also sorry to hear about your doubts on our services. Your concerns are valid, as it's about your safety. As a reminder, we verify every casting provider manually. They must prove they are professionals by providing websites, social media, and e-mails matching their identity. We do our best to provide the safest environment with our Safety & Trust tools:
https://www.modelmanagement.com/blog/safe-and-trust/
If you have any doubts about any of the members or offers you received, you are welcome to express your concerns, and we will open an investigation for that user on your behalf. All we need is the e-mail/URL of the professional in question, as well as any other relevant documentation (i. E., contracts, receipts, screenshots of your conversation, etc.) that can help forward your request.
Feel free to contact us directly at support@modelmanagement.com for any other issues we can help you with, such as taking full advantage of your premium membership. We will be happy to find a solution together.
Kind regards!
ModelManagement.com Team
I have been shooting modeling photography for 13+ years. I joined Model Management to have another platform for seeking Models for jobs and castings. Roughly the beginning of May, 2022 I suddenly noticed that my account was in some type of " Pending Status. " I thought this was some type of computer glitch or site error so I paid little attention at first. After about a week I inquired to the Team, namely " Claudia " and " Lisa " at Model Management, who after several e-mails back and forth said that because I had NOT TAGGED PEOPLE I WORKED WITH ON INSTAGRAM, they would not approve my account with Model Management. What? Yeah, that`s what I said. What does tagging on INSTAGRAM have to do with my PAID PREMIUM Subscription to MODEL MANAGEMENT? It shouldn`t have anything to do with it. My account, for OVER A YEAR was a Premium account and worked as it should have. Apparently, because I refuse to tag ( Out of my clients privacy concerns) models I`ve shot on instagram, my PAID Model Management account will be held in this useless setting. So they RIP YOU OFF because the site is unusable. They just want you to tag so they can market to those individuals even though I`ve already paid MM. Their helpdesk people are completely inept and obviously reply with scripted emails. No Company can survive with such horrible customer service. If you enjoy being RIPPED OFF, this is YOUR COMPANY! BEWARE! PS- They responded below and it is total LIES. I had a premium account that had been approved by their " Team ", and then they DEMANDED I TAG Models on my Instagram Page... for THEM. They are childish and even the response below explains nothing as you can see it is a JOKE! You are warned, I am telling you, you are WARNED.
Hello Brian! We appreciate you sharing your feedback. Our moderation team checks accounts to ensure safety and legitimacy hence your account was reviewed. All accounts in MM are reviewed and verified before approval. We're sorry for not meeting your expectations regarding our verification process. We're looking for ways to improve our platform and it is our aim to provide better services.
I purchased this service a year ago, and used few times to connect the local photographers from the application. You apply into castings none of the big castings turn back, applications sit there. I stop using the application after few months of my purchase, I did not see any value. I thought this was a one time purchase, I did through their website. In nowhere in my phone there was a sign that I am still subscribed to this service after a year. On April 2nd, the day of my renewal I received an email that is a purchase confirmation. Until that point, there was no alert about the renewal. I went ahead and checked the charge from my online banking saw it is "Pending". Immediately cancelled subscription and reached out to the customer service. I am hoping that they are going to immediately cancel the charge. Instead, they said it is too late. I explained multiple times how I was blindsided and how I was not noticed whatsoever from anywhere that this charge is gonna go through that day except of the purchase confirmation email. This customer service is not to serve customer or protect their rights but just to persuade you to give up on your money. I said I have not been using this service over 6 months. This is a full year subscription I do not want to pay this amount for a service I did not even use over 6 months and not planning to use at all. They did not help me. I opened a dispute and they turned back to my email by saying they can make an exception and give 50% refund if I cancel the dispute. Otherwise I lose my chance to get half of my money back. I have been going back and forth with these people telling me that no refunds then telling me that 50% compromise on the money they take from my account because my credit card is on file. I never felt this disappointed about a service I gave it a try before. I don't how much they need my money to survive but they literally acting like I am responsible of the amount they charge me out of my control. Never been put into such misery because I agreed on "the terms" which is "required" to purchase this online service anyways.
Hello Gizem! We appreciate you sharing your feedback. After your initial purchase, the details of your plan including the next renewal date and payment details are indicated in the confirmation email that we sent to your email. The email also includes information on how you can cancel the renewal from your profile so you will not be charged for recurring charges. Our apologies that this was missed.
modelmanagement.com just stole money from my bank account.
Context:
I payed a premium membership on this site at april 2021 hoping i get some opportunity on modeling, i just apply 100+ castings and events, not even 1 notification or interest from this FAKE companys so after 5 months i just STOP of login on this site or APP, the day 31/03/2022 i just log in after almost 6 months and cancel my membership and also eliminate my account the surprise hits me when date 01/04/2022 i just get charged by 89.0 euros, supposed to be the renewal of my membership, but i send emails and always the same answer, they dont make refounds, so i ask what can i do? And they say to me that neither me or they can do anything my account does not exist and they cant refound, so they obbligates me to pay for a service that i cant use. Be aware of this sick company stay away good luck. Hope this review change your mind and save your money.
Hello Marcelino! Thanks for sharing your feedback. All the castings are made by real photographers and professionals. Landing a casting job is not easy, especially since competition is high. After your initial purchase, the details of your plan including the next renewal date and payment details are indicated in the confirmation email that we sent to your email. The email also includes information on how you can cancel the renewal from your profile so you will not be charged for recurring charges. Our apologies that this was missed.
My name age height and location along with roughly 5 pictures of me on their website and i NEVER registered to be on their website as a model, unless i'm getting paid for my pictures & etc i don't want to be on their website, and they could have at least chose good pictures!
Hello, Kenzie! We're sorry that an account was created pretending to be you. Can you kindly send us a message at support@modelmanagement.com so we can sort this out? We look forward to hearing from you.
They charged the renewal of my account while I already had canceled it and they refuse to give me back the money they illegally stole from me. A real scam, half of the offers are fake and most of it are male photographers looking to shoot woman in lingerie. A real shame for the artist, they are thieves in disguise.
Hello David, thank you for your feedback! We're sorry that we did not meet your expectations. A renewal will push through if it was not canceled before the renewal date. After your initial purchase, an email confirmation will be sent to you including all the details of your plan and the next renewal date. Our apologies for any inconvenience.
Great selection of models for any type of project! Will use it again and highly recommend for others to try.
Dear Juste, thank you for using our platform modelmanagement.com!
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gabriel,
Thank you for reaching out and sharing your experience with us. We truly appreciate your feedback, and we apologize for any confusion you may have encountered. To clarify, we do offer one free casting application for new members. After that, users can upgrade to a subscription to apply for additional castings. We understand how this could be frustrating, and we will work on being more transparent about this process during the registration stage. Our Premium Unlimited membership is discounted, which gives access to unlimited applications, as well as other benefits. We strive to offer value to our members, and we’re sorry if the transition wasn’t clearly communicated. We appreciate your understanding, and please let us know if you have any other questions or need assistance with your account.
Kindly,
The ModelManagement Team