• MobileUnlocks

MobileUnlocks

Overview

MobileUnlocks has a rating of 3.65 stars from 717 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MobileUnlocks most frequently mention great service, easy process, and pro max. MobileUnlocks ranks 5th among Unlocked Phones sites.

  • Quality
    529

Proactively asks for customer feedback

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 60%
Positive
373
Neutral
24
Negative
225

Instant Feedback

8,401 reviews

74
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Initially charged £12, but it did not say that they were charging for the eligibility check.
How would you rate MobileUnlocks?
Top Positive Review

“Quick and easy unlocking.”

Gloria M.
4/24/24

My phone being locked by an unknown service provider was starting to be a problem for me. Unsure where to go I did an online search and came across Mobile Unlocks which sounded just what I needed. The directions and information to unlock given by the company was clearly set out from the start so with that sorted I commenced the process. It was seamless, quick and efficient and my phone was unlocked within the time stated. Communication was very good too. New SIM works perfectly now. Job done thanks.

Top Critical Review

“They are scammers”

Mohammad M.
4/5/24

They are scammers don't pay for them. First they will ask you to pay 14.99$ to check if they can unlock your device after that they said your device is eligible to unlock and you have to pay another 50$ to unlock it. After waiting for 8 days they will say your device cannot be unlock and we will give you a credit note! I asked them to refund my money back to my credit card they said our policy said we can't refund the money. Please don't believe this scammers.

Reviews (717)

Rating

Timeframe

Other

Reviews that mention popular keywords

eligibility check (30)
Thumbnail of user gloriam1111
1 review
0 helpful votes
April 24th, 2024

My phone being locked by an unknown service provider was starting to be a problem for me. Unsure where to go I did an online search and came across Mobile Unlocks which sounded just what I needed.
The directions and information to unlock given by the company was clearly set out from the start so with that sorted I commenced the process. It was seamless, quick and efficient and my phone was unlocked within the time stated. Communication was very good too. New SIM works perfectly now. Job done thanks.

Products used:
Phone unlocking

Thumbnail of user mohammadm90
1 review
0 helpful votes
April 5th, 2024

They are scammers don't pay for them. First they will ask you to pay 14.99$ to check if they can unlock your device after that they said your device is eligible to unlock and you have to pay another 50$ to unlock it. After waiting for 8 days they will say your device cannot be unlock and we will give you a credit note! I asked them to refund my money back to my credit card they said our policy said we can't refund the money. Please don't believe this scammers.

Service
Value
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Quality
Thumbnail of user jodys349
Customer Service R. – MobileUnlocks Rep

Hello there,

Thank you for taking the time to provide your feedback. I'm sorry to hear about your dissatisfaction with our service. It's important to us that our customers have a clear understanding of our process and policies from the start.

As stated in our terms and conditions, the initial payment of $14.99 is for the eligibility check to ensure your device can be unlocked. If the device is eligible, the further payment of $50 is for the actual unlocking service. These steps are laid out to ensure transparency before any purchase is made.

I understand that an 8-day wait can be frustrating, and I apologize for any inconvenience you might have experienced. Upon the unsuccessful unlock attempt, our policy is to issue a credit note, as refunds are only provided under specific conditions. This is in line with our refund policy and is mentioned in our terms under section 7 of the T&Cs which you can refer to for detailed information.

We are committed to delivering a positive experience and would like to ensure your concerns are addressed. If your device meets our refund criteria listed in our Refund Policy, we are more than willing to work through those options with you.

As I don't have any reference or IMEI number in your message, I'm unable to look into your order specifically. Please use the Live Support feature on your tracking page, so our team can assist you further and resolve this matter to your satisfaction.

Best regards,
Charlotte

Thumbnail of user jolantabs
1 review
0 helpful votes
April 22nd, 2024
Verified purchase

Hi there,
Decided to buy new phone,I won eBay auction and realized that new phone is locked for other company.Started searching unlocking service online and found it Mobile Unlocks with positive feedbacks from clients.I paid money for and my new phone was unlocked in next 10 minutes.I am strongly recommend UnlockMobile service to everyone especially to them who tight with time.
Reasonable prices,one word worth it.Many thanks.

Thumbnail of user erich2080
2 reviews
17 helpful votes
November 5th, 2022

Not sure if it's a scam, I've ordered unlock my iphone 3 days ago from mobileunlocks.com but it's still in process. The website says the process will take 1-24 hours when I order it. I have emailed them yesterday asking for refund but haven't got any response. I've just emailed them again. Be careful with website. And another tricky thing is that when you choose unlock phone button, you will be given status check order instead of Unlock.

Tip for consumers:
Read through the words. Be away from the website mobileunlocks.com

Products used:
iPhone unlock

Service
Value
Shipping
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Quality
Thumbnail of user wayneashley532
1 review
0 helpful votes
April 26th, 2024

Easy site to use good prices
Available updates a list of different models and services
Recommended service

Tip for consumers:
recommended service

Products used:
Unlock mobile networks

Service
Value
Shipping
Returns
Quality
Thumbnail of user monaek2
1 review
0 helpful votes
April 13th, 2024
Verified purchase

I recently used this service to unlock my iPhone 11. It was so quick and easy and needed little to no input from me. I was able to pay the fee, sit back, relax and watch the magic happen. The best thing is it only took 30 mins. I went to a phone shop they wanted to keep my phone for double the money and double the time. I would 100% recommend this service. It's quick and it's easy and you don't even have to leave the house.

10/10 would highly recommend!

Thumbnail of user rrs3
1 review
0 helpful votes
February 9th, 2024
Verified purchase

I don't have any signal with Globe in our house that's why I need to buy a Smart sim but my phone was locked only to Globe since I am a postpaid subscriber. I am hesitant to try MobileUnlocks' service at first because it says it will take 7 days to complete. I am worried if this a good value for money. However, after the unlocking I was able to install a SMART e-Sim and it works pretty well.

Reason I chose this business:

I have read couple of reviews saying it was cool ang got the unlocking remotely.

Reason I chose this product:

I wanted to install another telco sim in my phone.

Quality
Thumbnail of user kwesik2
1 review
0 helpful votes
April 26th, 2024
Verified purchase

I searched google and this site popped up. I was initially scared but went ahead to fill in details, seconds later after submitting i got details of the phone including color and serial number, additionally, whether it is stolen or has icloud lock on it. Amazing isn't it?. I went ahead to pay for the unlock and true to their words phone was unlocked. Was so excited to see my phone unlocked and it works good as expected.

Thumbnail of user beverleyl51
1 review
0 helpful votes
April 16th, 2024
Verified purchase

Needed my phone unlocking ASAP! It was a Sunday, didn't want to venture out so I turned to good ole Google for an answer.
Well it came up trumps. Although I was sceptical at first whilst reading the reviews, but I was desperate too. Anyway I'm glad I took the plunge with MobileUnlocks, I had my phone unlocked within 20 mins. Amazing service and will certainly highly recommend to everyone I know!

Thumbnail of user deirdreb91
1 review
0 helpful votes
January 6th, 2024
Verified purchase

It was a tortuous process, a lot of information required, difficult experience. Part way through £11.99 was demanded to continue. No mention of payment was made at the beginning. Eventually decided to continue,finally got to 50% completed when a second demand for payment was made £26! We wondered if any more demands would be made. Eventually decided to continue but felt like I had been mugged. It was a second hand phone and did not know this would happen.

Reason I chose this business:

Google told us how to unlock the phone

Reason I chose this product:

I was happy with the phone it was unlocking it from EE presumably was the problem

Quality
Thumbnail of user jodys349
Customer Service R. – MobileUnlocks Rep

Hello Mrs Boulter,

Thank you for sharing your feedback about your experience with unlocking your Huawei Mate 20 lite from EE UK. I'm really sorry to hear that you found the process challenging and that the payment stages were not as clear as you had hoped from the beginning.

I understand that there was an initial payment of £11.99 for the Eligibility Check to ensure that your phone could be unlocked, followed by a £26 payment for the Standard Unlock service. I want to assure you that it is standard procedure to perform an eligibility check first, then proceed to the unlocking phase, as outlined in the terms and conditions.

Your order status is showing as "Unlock Complete," which means your Huawei Mate 20 lite should now be unlocked with the code provided. If your phone is not asking for an unlocking code, there is an alternative service available, namely the Remote USB Unlock, though that would require an additional fee as indicated in your order status.

If there are any problems using the code "1662056217464223" or with the unlocking process, we do have support available to assist you further and ensure your phone is unlocked successfully.

Thank you for choosing our services to unlock your device, and we are committed to ensuring that your experience ends positively. If you need additional support, please don't hesitate to get in touch.

Warm regards,
Charlotte

Thumbnail of user kinahgrace08
1 review
0 helpful votes
April 26th, 2024

At first I feel confused to trust this site and the written reviews below. So I take the risk and give it a shot! They are providing a notification about the transactions also the updates while fixing my iphone, then they will tell you to wait patiently. But making sure that the process is on going, I try to reload the page so many times, I almost lost my patience, so it took almost 3 days for my iphone 12 to get unlocked. Now I am so happy that my iphone 12 is no longer (sim locked) because of this recommended and LEGIT site. Thank You so much and God bless. Keep up the good work!

Tip for consumers:
This site will also update you about the transactions so you don't have to worry because its all worth it! They will also provide a link to track your order so you have to wait patiently and once the unlocking process completed you will be notify thru your email.

Products used:
Mobile Unlocking

Service
Value
Shipping
Returns
Quality
Thumbnail of user zafranm
1 review
0 helpful votes
April 26th, 2024
Verified purchase

I was really surprised that service really worked. Once i came across this site on YouTube i tried it it literally took about 18 hrs.,but my iphone 7 imei ************** unlocked. I never had to call and questioned there process. Im extremely happy with there service and i plan to use them again with another phone that i have. For what this company offers for the price i would gladly pay the price.quick enough service

Reason I chose this business:

Was the quickest and the cheapest to unlock the phone

Quality
Thumbnail of user montgomeryy1
1 review
2 helpful votes
August 16th, 2023
Verified purchase

Can't fault the service but the way the pricing should should be more clear cut. We ended up paying over a third of the value of the phone to get it unlocked. It said from £7.99 or something when it's not. We paid £11.99 which is fine but then a £26 charge afterwards when they confirm they can do it is a bit steep. Clearly nobody pays under a tenner for the complete service. There are competitors that offer the same service much cheaper without the misleading 'from' sales technique with an unclear pricing

Reason I chose this business:

Came up on a search with good reviews

Reason I chose this product:

Kept on getting moaned at by a 10r old his new sims not working.

Quality
Thumbnail of user hasanm59
1 review
0 helpful votes
April 26th, 2024
Verified purchase

Very reliable service to unlock your phone and in a very reasonable price. I had an iPhone that I could not use because of networks and I did not even know what network provider it is locked with then then I found this service, they not only found the network provider but also unlocked the phone. Doesn't matter which country you're in they will do the job for you. No need to worry about anything. Again very reliable and authentic service provider online. Cheers!
Reference: **************

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Value
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Thumbnail of user jordanl446
1 review
0 helpful votes
June 5th, 2023
Verified purchase

Needed my old s10 unlocked which was on a old contract of mine. Simply clicked the link paid and within 15 minutes I had my code and instructions, couldn't ask for any more.

Reason I chose this business:

Great reviews and sounded easy to do

Quality
Thumbnail of user yersonv
1 review
0 helpful votes
August 22nd, 2023
Verified purchase

Thanks for your help. I was able to unlock the SIM lock of an iPhone purchased in USA and used in Colombia

Reason I chose this business:

Saw them on the Internet

Quality
Thumbnail of user mar67
1 review
0 helpful votes
February 8th, 2024
Verified purchase

At first I was a bit skeptical because I have tried multiple attempts before from different kind of services on how to unlock my phone.
I was surprised this morning upon checking my email & saw the msg that it has been unlocked and upon checking my phone it really turned 'No sim restriction'.
Happily now, I am using my phone with my current carrier.
I will definitely use this service again. Thankyou!

This service is highly recommended!

Reason I chose this business:

After i read the reviews all are positive comments that's why i decide to choose MobileUnlocks👍😊

Quality
Thumbnail of user fredericks477
1 review
0 helpful votes
August 20th, 2023
Verified purchase

Started on a Friday and imminent by Monday then finally unlocked on Wednesday. Seems a long time when other reviews say "quick " service. IPhone X from O2 to Vodafone.

Reason I chose this business:

Just looked on Google. Needed phone for daughter unlocked.

Reason I chose this product:

No real reason other than alleged reviews on trust pilot.

Quality
Thumbnail of user gavind93
1 review
0 helpful votes
April 14th, 2024
Verified purchase

I got a new phone that was locked and found this company easily on google. They could unlock the phone online which meant I didn't need to go to a shop so made it very convenient.
Was an easy process to get the phone unlocked and was a lot quicker then the expected 15min wait time. I got a text message to tell me I was all set up and ready to put my current sim into the phone. Would definitely recommend

Thumbnail of user bolandd2
1 review
0 helpful votes
August 11th, 2023
Verified purchase

Wasn't too sure about using an internet site to unlock my daughters sim lock in her phone as i have always used a shop, but wasn't convenient at the time with working hours, but was cheaper to do with mobile unlocks and so much easier/faster. I would recommend anyone to use this service. Thanks again mobile unlocks

Reason I chose this business:

Top hit on google and good ratings

Reason I chose this product:

Needed a iphone sim unlocked to any network

Quality
Thumbnail of user karlc16
2 reviews
2 helpful votes
April 19th, 2024

Scam artists. The price you pay is only to see if your phone isnt stolen, etc which you already knew! They then charge more than the carriers to unlock which Im assuming most do not. If you pay the 100 euro fee they REALLY CHARGE then you are a mug as its 25 euro in the local shops.

Of course they will write a generic reply that the check is needed, well in person shops dont need it and if you do then it should be FREE and then a clear and transparant price can be either agreed or not. In fact Im going to issue a chargeback

Products used:
Phone unlock

Service
Value
Shipping
Returns
Quality
Thumbnail of user jodys349
Customer Service R. – MobileUnlocks Rep

Hello Karl,

Thank you for taking the time to share your concerns. We understand that you're feeling frustrated about the process and costs associated with unlocking your Huawei P8 Lite. Please allow me to clarify the procedure we follow at MobileUnlocks.

The initial €13.49 payment you made was for the Eligibility Check, which ensures that your phone is not blacklisted, stolen, or has any other issues that might prevent an unlock from being successful. This step is crucial to avoid any unnecessary unlock attempts that are destined to fail, which can happen when certain checks are not performed beforehand.

It's worth mentioning that while some local shops may not require an Eligibility Check, our online service caters to a wide array of customers who might not have the same access to in-person services, and hence the Eligibility Check is a safeguard for both parties involved.

The actual unlocking payment is separate, and all costs are clearly outlined on the checkout page before you decide to proceed. We aim to be transparent with our pricing and procedures, and we sincerely regret any misunderstanding in this regard.

Your current order status indicates that you've paid for the Eligibility Check and are awaiting the Unlocking Payment to proceed. If you don't wish to continue with us for any reason, it's important to note that the Eligibility Check is non-refundable as stated in our terms and conditions due to the costs incurred in performing this service.

We hope that you'll consider the value of the comprehensive checks we provide and allow us to assist you further in unlocking your phone. If you have any more questions or if there's anything specific you'd like us to address, please feel free to reach out.

Best regards,
Charlotte
Customer Service Team, MobileUnlocks

Thumbnail of user markm6084
1 review
0 helpful votes
January 31st, 2024
Verified purchase

💯 legit! Don't be afraid to let MobileUnlocks take care of your devices for you. I was hesitant at first but they continuously emailed me with updates from the start of process until it was completed. All I did was sit back and MoblieUnlocks took care of the rest. Perfectly! I will definitely recommend others to use this website for mobile unlocking 🙌

Quality
Thumbnail of user gemmab108
1 review
0 helpful votes
April 27th, 2024
Verified purchase

My experience from start to finish has been excellent, been kept informed for the whole process. Very easy service to access. Very quick and sufficient to make payments for initial tests to see if the service is suitable.

I had a few questions regarding the process and the agent I spoke to was very helpful and explained everything I asked and informed me of what progress my unblocking service was upto, I will recommend to my friends and family should they need this type of service.

Thumbnail of user stephenb2654
1 review
0 helpful votes
July 26th, 2023
Verified purchase

Very simple to unlock my locked phone with this company.
Would definitely recommend.
From start to finish they took me through every step and kept me informed of the progress.
Within one hour my phone was unlocked.

Reason I chose this business:

Google and good reviews

Reason I chose this product:

Phone unlocking

Quality
Thumbnail of user kenc823
1 review
0 helpful votes
June 28th, 2023
Verified purchase

Very good at what they do
Got he code in double quick time
A bit on the expensive side
Price started at £10 ended up at £46

Reason I chose this business:

Google search

Reason I chose this product:

To get phone unlocked

Quality

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Thumbnail of user jodys349
Customer Service R.
Usually responds not within the first month

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3.7
717 reviews
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