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MobileUnlocks has a rating of 3.7 stars from 744 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MobileUnlocks most frequently mention great service, easy process, and pro max. MobileUnlocks ranks 6th among Unlocked Phones sites.
Proactively asks for customer feedback
This company responds to reviews, but usually not within the first month
8,399 reviews
No positive highlights yet
My phone being locked by an unknown service provider was starting to be a problem for me. Unsure where to go I did an online search and came across Mobile Unlocks which sounded just what I needed. The directions and information to unlock given by the company was clearly set out from the start so with that sorted I commenced the process. It was seamless, quick and efficient and my phone was unlocked within the time stated. Communication was very good too. New SIM works perfectly now. Job done thanks.
I will never ever recommend anyone to MobileUnlocks. They are scammers. First they charge you $15 dollars, without mentioning that it is only a first stage, and later they charge again $50 more, and later they ask you to pay $300 more for their "premium" service, what's the point of asking for a verification payment of $15 if at the end they will ask for $300 more?. They stole my hard earned money through dubious means and denied any refund. Thieves!
My phone being locked by an unknown service provider was starting to be a problem for me. Unsure where to go I did an online search and came across Mobile Unlocks which sounded just what I needed.
The directions and information to unlock given by the company was clearly set out from the start so with that sorted I commenced the process. It was seamless, quick and efficient and my phone was unlocked within the time stated. Communication was very good too. New SIM works perfectly now. Job done thanks.
Products used:
Phone unlocking
I will never ever recommend anyone to MobileUnlocks. They are scammers. First they charge you $15 dollars, without mentioning that it is only a first stage, and later they charge again $50 more, and later they ask you to pay $300 more for their "premium" service, what's the point of asking for a verification payment of $15 if at the end they will ask for $300 more?. They stole my hard earned money through dubious means and denied any refund. Thieves!
Tip for consumers:
They are scammers!!! They offer a Sim unlock service, they do not fulfill the unlocking request and deny any refund process
Products used:
Sim Unlock
Hi Oscar,
I'm truly sorry to hear about your dissatisfaction with our service. I understand it can be frustrating when the costs seem to add up. I want to help by clarifying why there were different stages and payments involved.
Initially, the $14.99 you paid was for the Eligibility Check, which ensures your iPhone 13 Pro meets the network criteria for unlocking. Following that, the $50 payment covered the Standard Unlock service. The additional $300 you mentioned is for the Premium Service, which is sometimes necessary if the device doesn't meet certain criteria – this is outlined on our checkout page for transparency.
I would like to assure you that all costs are communicated upfront during the purchasing process, and we strive to provide clear information on what each service entails.
As your order status indicates "Awaiting Payment for Premium Service," it seems your phone might require this additional service to complete the unlocking process. I'd be happy to help you understand the benefits better and assist you with any further steps.
If you decide not to proceed with the Premium Service, we understand. However, according to our terms and conditions, we normally can't offer refunds for the Eligibility Check and the initial Standard Unlock payment, as our services have been rendered. Nevertheless, we value your satisfaction greatly, and if you encounter any issues that line up with our Refund Policy (e.g., a service failure), we would certainly honor it.
Please let us know how you wish to proceed or if there's anything else we can do to assist you. Our goal is to unlock your device and ensure you're pleased with the outcome.
Kind regards,
Charlotte
They are scammers don't pay for them. First they will ask you to pay 14.99$ to check if they can unlock your device after that they said your device is eligible to unlock and you have to pay another 50$ to unlock it. After waiting for 8 days they will say your device cannot be unlock and we will give you a credit note! I asked them to refund my money back to my credit card they said our policy said we can't refund the money. Please don't believe this scammers.
Hello there,
Thank you for taking the time to provide your feedback. I'm sorry to hear about your dissatisfaction with our service. It's important to us that our customers have a clear understanding of our process and policies from the start.
As stated in our terms and conditions, the initial payment of $14.99 is for the eligibility check to ensure your device can be unlocked. If the device is eligible, the further payment of $50 is for the actual unlocking service. These steps are laid out to ensure transparency before any purchase is made.
I understand that an 8-day wait can be frustrating, and I apologize for any inconvenience you might have experienced. Upon the unsuccessful unlock attempt, our policy is to issue a credit note, as refunds are only provided under specific conditions. This is in line with our refund policy and is mentioned in our terms under section 7 of the T&Cs which you can refer to for detailed information.
We are committed to delivering a positive experience and would like to ensure your concerns are addressed. If your device meets our refund criteria listed in our Refund Policy, we are more than willing to work through those options with you.
As I don't have any reference or IMEI number in your message, I'm unable to look into your order specifically. Please use the Live Support feature on your tracking page, so our team can assist you further and resolve this matter to your satisfaction.
Best regards,
Charlotte
Not sure if it's a scam, I've ordered unlock my iphone 3 days ago from mobileunlocks.com but it's still in process. The website says the process will take 1-24 hours when I order it. I have emailed them yesterday asking for refund but haven't got any response. I've just emailed them again. Be careful with website. And another tricky thing is that when you choose unlock phone button, you will be given status check order instead of Unlock.
Tip for consumers:
Read through the words. Be away from the website mobileunlocks.com
Products used:
iPhone unlock
I recently had my mobile unlocked via MobileUnlocks. Having never done this before, I had some reservations. But from start to finish it was a pleasant and trouble free experience. Their website was clear and easy to use, with simple instructions to follow. The process was completed within the few hours that they said it would. And I was sent regular updates during that time. Once the process was completed, everything worked fine.
After comparing a few different providers, I felt they offered the most effective service for the price, and I was reassured by the many positive reviews they already had.
I needed to unlock my mobile to transfer over a SIM quite urgently, as my old mobile was broken.
Hello Simon,
Thank you for taking the time to leave us such a positive review! We're thrilled to hear that your mobile unlock experience was pleasant and hassle-free. It's great to know that our website and the instructions provided were clear and that the regular updates added to your peace of mind.
We're glad we could meet your expectations with our effective service and promptness. Your feedback is appreciated, and it helps us continue to deliver the quality you experienced.
Should you need any further assistance or have more mobiles to unlock, we're here for you. Enjoy your newly unlocked Samsung Galaxy A10!
Best regards,
Charlotte
It was a tortuous process, a lot of information required, difficult experience. Part way through £11.99 was demanded to continue. No mention of payment was made at the beginning. Eventually decided to continue,finally got to 50% completed when a second demand for payment was made £26! We wondered if any more demands would be made. Eventually decided to continue but felt like I had been mugged. It was a second hand phone and did not know this would happen.
Google told us how to unlock the phone
I was happy with the phone it was unlocking it from EE presumably was the problem
Hello Mrs Boulter,
Thank you for sharing your feedback about your experience with unlocking your Huawei Mate 20 lite from EE UK. I'm really sorry to hear that you found the process challenging and that the payment stages were not as clear as you had hoped from the beginning.
I understand that there was an initial payment of £11.99 for the Eligibility Check to ensure that your phone could be unlocked, followed by a £26 payment for the Standard Unlock service. I want to assure you that it is standard procedure to perform an eligibility check first, then proceed to the unlocking phase, as outlined in the terms and conditions.
Your order status is showing as "Unlock Complete," which means your Huawei Mate 20 lite should now be unlocked with the code provided. If your phone is not asking for an unlocking code, there is an alternative service available, namely the Remote USB Unlock, though that would require an additional fee as indicated in your order status.
If there are any problems using the code "1662056217464223" or with the unlocking process, we do have support available to assist you further and ensure your phone is unlocked successfully.
Thank you for choosing our services to unlock your device, and we are committed to ensuring that your experience ends positively. If you need additional support, please don't hesitate to get in touch.
Warm regards,
Charlotte
Hi there,
Decided to buy new phone,I won eBay auction and realized that new phone is locked for other company.Started searching unlocking service online and found it Mobile Unlocks with positive feedbacks from clients.I paid money for and my new phone was unlocked in next 10 minutes.I am strongly recommend UnlockMobile service to everyone especially to them who tight with time.
Reasonable prices,one word worth it.Many thanks.
Hello Jolanta,
Thank you so much for your kind words and for taking the time to leave us this wonderful review! We're thrilled to hear that your phone was unlocked swiftly and that you're satisfied with our service at Mobile Unlocks.
We always strive to deliver a great experience, and we're delighted that we were able to meet your expectations with both our service speed and pricing.
If you have any more needs or questions in the future, please don't hesitate to reach out to us. Enjoy your unlocked iPhone 12, and we look forward to serving you again!
Warm regards,
Charlotte
I recently used this service to unlock my iPhone 11. It was so quick and easy and needed little to no input from me. I was able to pay the fee, sit back, relax and watch the magic happen. The best thing is it only took 30 mins. I went to a phone shop they wanted to keep my phone for double the money and double the time. I would 100% recommend this service. It's quick and it's easy and you don't even have to leave the house.
10/10 would highly recommend!
Hello Monae,
Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that the unlocking process for your iPhone 11 was fast, convenient, and met all your expectations. We always strive to provide top-notch service that doesn't require you to go through any unnecessary hassle. Your recommendation means a lot to us, and we look forward to serving you again in the future. Should you need assistance with any other mobile services, just remember we're here to help!
Warm regards,
Charlotte
Scam artists. The price you pay is only to see if your phone isnt stolen, etc which you already knew! They then charge more than the carriers to unlock which Im assuming most do not. If you pay the 100 euro fee they REALLY CHARGE then you are a mug as its 25 euro in the local shops.
Of course they will write a generic reply that the check is needed, well in person shops dont need it and if you do then it should be FREE and then a clear and transparant price can be either agreed or not. In fact Im going to issue a chargeback
Products used:
Phone unlock
Hello Karl,
Thank you for taking the time to share your concerns. We understand that you're feeling frustrated about the process and costs associated with unlocking your Huawei P8 Lite. Please allow me to clarify the procedure we follow at MobileUnlocks.
The initial €13.49 payment you made was for the Eligibility Check, which ensures that your phone is not blacklisted, stolen, or has any other issues that might prevent an unlock from being successful. This step is crucial to avoid any unnecessary unlock attempts that are destined to fail, which can happen when certain checks are not performed beforehand.
It's worth mentioning that while some local shops may not require an Eligibility Check, our online service caters to a wide array of customers who might not have the same access to in-person services, and hence the Eligibility Check is a safeguard for both parties involved.
The actual unlocking payment is separate, and all costs are clearly outlined on the checkout page before you decide to proceed. We aim to be transparent with our pricing and procedures, and we sincerely regret any misunderstanding in this regard.
Your current order status indicates that you've paid for the Eligibility Check and are awaiting the Unlocking Payment to proceed. If you don't wish to continue with us for any reason, it's important to note that the Eligibility Check is non-refundable as stated in our terms and conditions due to the costs incurred in performing this service.
We hope that you'll consider the value of the comprehensive checks we provide and allow us to assist you further in unlocking your phone. If you have any more questions or if there's anything specific you'd like us to address, please feel free to reach out.
Best regards,
Charlotte
Customer Service Team, MobileUnlocks
I don't have any signal with Globe in our house that's why I need to buy a Smart sim but my phone was locked only to Globe since I am a postpaid subscriber. I am hesitant to try MobileUnlocks' service at first because it says it will take 7 days to complete. I am worried if this a good value for money. However, after the unlocking I was able to install a SMART e-Sim and it works pretty well.
I have read couple of reviews saying it was cool ang got the unlocking remotely.
I wanted to install another telco sim in my phone.
Hello Rosal,
Thank you so much for taking the time to leave us a review. I'm delighted to know that after the unlocking process, you were successfully able to install a SMART e-Sim on your iPhone 13 and that it's working well for you! It's great to hear that you found value in our service, despite your initial hesitation and concerns about the time frame.
We truly appreciate your choice to use MobileUnlocks, and we're glad to have been able to assist you with your unlocking needs. If you have any other questions or require further assistance, please feel free to reach out to us.
Best,
Charlotte
I searched google and this site popped up. I was initially scared but went ahead to fill in details, seconds later after submitting i got details of the phone including color and serial number, additionally, whether it is stolen or has icloud lock on it. Amazing isn't it?. I went ahead to pay for the unlock and true to their words phone was unlocked. Was so excited to see my phone unlocked and it works good as expected.
Hello Darlington,
Thank you so much for sharing your experience with us! It's fantastic to hear that you found our service amazing and that your iPhone 13 Pro is now successfully unlocked and working as expected. We’re delighted to have been able to assist you and thrilled that you’re enjoying the freedom of using your phone on any network.
If you ever have any more questions or need further assistance, please don't hesitate to get in touch. Enjoy using your unlocked iPhone, and we’d love to help you or your friends with any future mobile unlocking needs!
Best wishes,
Charlotte
I paid like $15 dollars for a old iphone unlock, then after few minutes it ask for another "Final payment" of $50 dollars, the phone itself worth no more than $75 dollars so I won't do that, they are just ask money from you.
So I think this is a phishing site, keep away from it, if there is 0 rating I'll choose it
Hello there,
Thank you for taking the time to share your concerns, and I'm sorry to hear that the process has not met your expectations. When you made your initial payment of $15, this covered the Eligibility Check to ensure your iPhone can be unlocked. This step is crucial for us to proceed safely without risking your device's usability or violating any service terms.
Additionally, as outlined clearly on the checkout page before purchase, unlocking an iPhone involves two stages: the Eligibility Check first, followed by the Unlocking Payment. This two-step process is standard for our service as it helps us to tailor the unlock specifically to your device's requirements.
While I understand your hesitation given the value of the phone, our goal is to provide a reliable and official unlocking service that maintains the integrity and security of your device. This is a legitimate process, and certainly not a phishing attempt.
If you have any further questions or would like to discuss how we can make this right for you, we would be grateful for the chance to help. It's important to us that your experience is positive, even if you decide not to proceed with the final unlocking payment. Please remember to have your IMEI ready and reach out to our Live Support via your tracking page for any specific assistance related to your order.
Best regards,
Charlotte
Customer Review Service Agent
Can't fault the service but the way the pricing should should be more clear cut. We ended up paying over a third of the value of the phone to get it unlocked. It said from £7.99 or something when it's not. We paid £11.99 which is fine but then a £26 charge afterwards when they confirm they can do it is a bit steep. Clearly nobody pays under a tenner for the complete service. There are competitors that offer the same service much cheaper without the misleading 'from' sales technique with an unclear pricing
Came up on a search with good reviews
Kept on getting moaned at by a 10r old his new sims not working.
Needed my phone unlocking ASAP! It was a Sunday, didn't want to venture out so I turned to good ole Google for an answer.
Well it came up trumps. Although I was sceptical at first whilst reading the reviews, but I was desperate too. Anyway I'm glad I took the plunge with MobileUnlocks, I had my phone unlocked within 20 mins. Amazing service and will certainly highly recommend to everyone I know!
Hello Beverley,
Thank you so much for your enthusiastic review! We're thrilled to hear that our service exceeded your expectations and you were able to unlock your Huawei P20 Pro swiftly and conveniently right from the comfort of your home. It's great to know you found our service worthy of recommendation. Should you or your friends need any further assistance in the future, don't hesitate to reach out to us – we're here to help!
Best regards,
Charlotte
Needed my old s10 unlocked which was on a old contract of mine. Simply clicked the link paid and within 15 minutes I had my code and instructions, couldn't ask for any more.
Great reviews and sounded easy to do
At first I feel confused to trust this site and the written reviews below. So I take the risk and give it a shot! They are providing a notification about the transactions also the updates while fixing my iphone, then they will tell you to wait patiently. But making sure that the process is on going, I try to reload the page so many times, I almost lost my patience, so it took almost 3 days for my iphone 12 to get unlocked. Now I am so happy that my iphone 12 is no longer (sim locked) because of this recommended and LEGIT site. Thank You so much and God bless. Keep up the good work!
Tip for consumers:
This site will also update you about the transactions so you don't have to worry because its all worth it! They will also provide a link to track your order so you have to wait patiently and once the unlocking process completed you will be notify thru your email.
Products used:
Mobile Unlocking
Hello Shekinah Escriva,
Thank you for taking the time to leave such a thoughtful review! We are thrilled to hear that your iPhone 12 Pro has been successfully unlocked and that you had a positive experience with our service despite the initial uncertainty and the wait.
We understand that reloading the page and keeping an eye on the process can be quite nerve-wracking, but we greatly appreciate your patience throughout the three days it took to unlock your iPhone. It's excellent to know that you found the transaction updates helpful and that everything worked out in the end.
Should you have any further questions or need assistance in the future, don't hesitate to get in touch. We're here to help, and we aim to continue providing great service and support to our customers.
Enjoy your unlocked iPhone, and thank you for choosing MobileUnlocks!
Best regards,
Charlotte
Horrible a waste of time. Not worth it. Seems like a scam. Don't trust your sight or anything you have to say
I was told that instead it didn't and now I've been robbed by your company and it's a sad because I'm about to post this on every website social media and explain that your company robbed me
Because I thought you were good. But I see you're not in. I want to use my old phone instead of my new phone. Feels like my old phone better but you wasted my time and my child's time
It was supposed to be guaranteed and I thought was worth it but it's not
Hello Latasha Wilson,
I'm truly sorry to hear about your unsatisfactory experience with the unlocking process for your Galaxy A53 5G. I understand that it can be frustrating, especially when things do not go as anticipated. In reviewing your order status, it seems that your phone has been reported as not unlocked and we are awaiting your feedback.
We do our best to outline all potential costs at the checkout page, which includes an Eligibility Check followed by an Unlocking Payment. Since your device did not prompt for an unlocking code, it appears that a standard code unlock won't be possible, and a Remote USB Unlock service may be necessary to proceed.
I realize this isn't the news you wanted, but we are committed to helping you use your preferred phone. I encourage you to continue the process and utilize the codes provided, or consider the Remote USB Unlock service which is designed to work with your device type. This additional step might be the solution needed to unlock your phone.
Should you encounter any issues with the Remote USB service, our refund policy ensures you can receive a refund if the service doesn't work or is incompatible. Despite the difficulties, I'd like the opportunity to turn this experience around for you and ensure your old phone is unlocked and ready for use. Please don't hesitate to contact us with the outcome or if you require further assistance.
Kind regards,
Charlotte
Started on a Friday and imminent by Monday then finally unlocked on Wednesday. Seems a long time when other reviews say "quick " service. IPhone X from O2 to Vodafone.
Just looked on Google. Needed phone for daughter unlocked.
No real reason other than alleged reviews on trust pilot.
I was really surprised that service really worked. Once i came across this site on YouTube i tried it it literally took about 18 hrs.,but my iphone 7 imei ************** unlocked. I never had to call and questioned there process. Im extremely happy with there service and i plan to use them again with another phone that i have. For what this company offers for the price i would gladly pay the price.quick enough service
Was the quickest and the cheapest to unlock the phone
Hello Zafran,
Thank you so much for your positive review and for choosing our services to unlock your iPhone 7. We're delighted to hear that the unlock was successful and that the process met your expectations both in terms of speed and cost.
We always strive to deliver efficient service and are thrilled that you're considering using our services again in the future.
If you have any further questions or need assistance with another phone, don't hesitate to get in touch. We're here to help!
Best wishes,
Charlotte
Wasn't too sure about using an internet site to unlock my daughters sim lock in her phone as i have always used a shop, but wasn't convenient at the time with working hours, but was cheaper to do with mobile unlocks and so much easier/faster. I would recommend anyone to use this service. Thanks again mobile unlocks
Top hit on google and good ratings
Needed a iphone sim unlocked to any network
Unlock process unsuccessful. The team then went cold on trying to follow up. Proceed with caution with this lot.
Hi Dumisani V Dhliwayo,
I'm sorry to hear that you've had an unsuccessful experience trying to unlock your Oppo A72. I understand that a smooth process is what you were looking for, and it's concerning to hear that follow-up communication wasn't as responsive as expected.
Your order status indicates that it is "Reported as Not Unlocked, waiting customer feedback," which suggests we're at a crucial stage where your input is vital. The unlocking codes provided to you are "12535131". If you’ve already attempted these with no success, we’re ready to assist further.
As outlined in our Refund Policy, if "having worked with our technician to get the code to work, and we cannot get the code to work, you'll be refunded." Please reach out to us with your feedback on the code usage, and our technicians will be more than eager to guide you through any additional steps that might be necessary.
If we ultimately find that the code is incorrect and we're unable to unlock your device, a refund will be processed according to the policy terms. We're committed to resolving this for you and converting your experience to a positive one.
Thank you for your patience and cooperation.
Best regards,
Charlotte
Very reliable service to unlock your phone and in a very reasonable price. I had an iPhone that I could not use because of networks and I did not even know what network provider it is locked with then then I found this service, they not only found the network provider but also unlocked the phone. Doesn't matter which country you're in they will do the job for you. No need to worry about anything. Again very reliable and authentic service provider online. Cheers!
Reference: **************
Hi Hasan Mustafa,
We're absolutely thrilled to read your positive feedback! It's fantastic to hear that you found our network provider identification and unlocking services both reliable and valuable. Knowing that you can now enjoy the freedom of using your iPhone 8 across different networks brings us great joy. Your experience is a testament to our commitment to providing excellent service to our customers, regardless of their location.
Thank you for choosing us, and we look forward to serving you again in the future. Cheers to the newfound freedom with your device!
Best wishes,
Charlotte
Very simple to unlock my locked phone with this company.
Would definitely recommend.
From start to finish they took me through every step and kept me informed of the progress.
Within one hour my phone was unlocked.
Google and good reviews
Phone unlocking
Very good at what they do
Got he code in double quick time
A bit on the expensive side
Price started at £10 ended up at £46
Google search
To get phone unlocked
Gain trust and grow your business with customer reviews.
Hello,
Thank you so much for taking the time to leave us this positive review! We're absolutely delighted to hear about your seamless, quick, and efficient experience with unlocking your phone. It's great to know that the communication met your expectations and that your new SIM is working perfectly in your now unlocked phone.
If you ever need our services again or have any questions, please don't hesitate to get in touch. Enjoy your newly unlocked phone freedom!
Warm regards,
Charlotte