On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Missfassion Reviews Summary
The company faces significant challenges regarding its reputation and customer service, as reflected in numerous customer reviews. Many customers report issues with undelivered orders, lack of communication, and difficulties in obtaining refunds, leading to a pervasive sentiment of frustration and distrust. While there are no notable positive aspects highlighted in the feedback, the recurring theme of poor service and unresolved complaints suggests a critical need for improvement in logistics and customer support. Overall, the negative experiences shared indicate a troubling trend that could deter potential customers from engaging with the company.
This summary is generated by AI, based on text from customer reviews
I ordered off this company and never received anything and communication totally ignored in the end, not happy at all
This site is a SCAM! On 10/09/2023 I ordered 10 garments from Missfassion.com. The order was confirmed via email and $43.91 was taken from my bank account on the same day. I was given a tracking number for JX Express (the shipper) and I monitored it daily. I was informed through the tracking that on 10/30/2023 the parcel was delivered to my mailbox. It was not. I checked with my one neighbor (a church) and they had not received any package in error. I live next to a very old cemetery with few visitors, so the likelihood of it being misdelivered is next to impossible. My mailbox is very small, only large enough to accommodate letters and a package containing 10 items of clothing would not fit in said mailbox. I went to the Post Office since the USPS would have been the method of delivery once it arrived from China and went through customs to the local Postal Delivery hub. It was not there and there was no record of having received it at the USPS hub. I emailed (only method of contact with Missfassion.com) and they said the USPS must have the package. I explained they did not and had no record of it arriving at the Postal Distribution center. I asked for a refund, did not get it and now they are ignoring my emails.
PLEASE DO NOT ORDER ANYTHING FROM THIS SITE. THEY ARE THIEVES.
Never got a confirmation email. A week later I get nothing but a hideous horse scarf so they can confirm they delivered "something".
Items ordered and never received. They sent tracking number and it said it was delivered 11/4/23. We have security cameras that see our mailbox and all around the home. No package was delivered. They did respond to email saying I would be disputing the charge with my credit card. They said to check with "logistics provider". Not sure who they mean, but my time limit to dispute charge is close, so will do that to recapture my money. No wonder prices are low. They hope you'll forget you've ordered and never cancel w/ your credit card company. Whatever you do, don't use debit card. What a hassle...
I purchased some clothing items, they have sent me a scarf... Upon asking for my refund they keep repeating the same message, in a broken English that they can refund 10% only.
DO NOT USE!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members