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MinnieMe has a rating of 3.9 stars from 220 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MinnieMe most frequently mention good quality, and customer service. MinnieMe ranks 5th among Baby Clothes sites.
This company responds to reviews on average within 4 days
194 reviews
The service was outstanding, and my order arrived super fast - even earlier than I expected! The quality of the products was amazing, and I loved being able to track my package in real-time. I'm beyond happy with my purchase and will definitely be coming back for more. If you're looking for top-notch service and efficiency, this store comes highly recommended!
Prepared the clay as directed and left to dry as per instructions but unfortunately the clay cracked in Numerous places which was not at all the desired result based on images of the product when purchasing
A confirmation email when an order is placed would of been ideal and been informed when shipped. Rather than myself having to follow up.
Communication was given not long after my purchase that my chosen item was out of stock in the Australian warehouse - which is completely fine and I appreciate.
After notifying the representative that I'm happy for the delivery to come from the Chinese warehouse there was a weeks delay in responding and therefore notifying the dispatch team.
I am yet to receive a dispatch notice and it has been almost three weeks since my initial order.
Thank you for taking the time to review us! We really appreciate it. Unfortunately, the product you had ordered was out of stock at our AU warehouse and we promptly reached out to you about this situation and clearly set expectations of the extended delivery timeline of an additional 3 weeks. The package was delivered on 19th March which is within the extended time frame that we had informed you about.
If you still have any questions, please contact our customer service team and they will be happy to address all your concerns.
I ordered a dress that never arrived. Company keeps telling me to check again. How many times can I check for something that isn't there? They are avoiding giving a refund.
Thank you for your review, Chloe! We take feedback from all our customers very seriously.
As per the email discussion with our Customer Service team, we provided you with photographic proof of delivery to show that the package was delivered on your house's porch on 26th Feb.
If by any chance there was any error on our side in getting your package delivered, we would have surely sent out a replacement immediately. However, that was not the case here.
I hope this helps clarifies the situation.
If you still have any concerns, please feel free to get in touch with our customer service team and they will be more than happy to help.
Didn't arrive the tracking number says it was delivered but I never received it really disappointed because they were dresses for my flower girls now I have to try find something at such short notice 😢
Hi Tracy, I regret the inconvenience. We reached out to AU Post about the delivery and they mentioned that the package was delivered. They asked the recipient of the package to contact them in case an inquiry needed to be opened. We tried to reach out to you multiple times through emails and calls, but did not get any response. Please contact our Customer Care team at info@minnieme.com.au in case you need further assistance.
Parcel arrived late, outside of the suggested delivery time and after the event I purchased it for. Raised my concerns a few weeks after purchase and was dismissed and lied to. Customer service was more interested in patronising me than helping to resolve issues.
Dear Sean, we apologize for any inconvenience caused by the late delivery of your parcel. We understand that it arrived after the event you purchased it for.
We would like to clarify that we have the delivery information clearly stated on the product page, accessible and highlighted in red under the buy button for easy navigation. We expect our customers to read the shipping timeline for a better understanding and transparency regarding the delivery process. In addition, we also mention the detailed shipping timelines on our returns and shipping terms page.
During our communication with you, we responded to every concern promptly. It is important to note that your order was placed during the holiday season, which often experiences a high volume of shipments and limited working days for couriers and postal services.
However, we are pleased to inform you that your parcel was delivered within the expected time frame, considering the challenges of the peak holiday season. We understand that this may not have been ideal for your specific event, and for that, we sincerely apologise.
To resolve the issue, we offered you a full refund for your order, all you need is to return the order. We want to assure you that we take customer satisfaction seriously and strive to provide the best possible service.
Please understand that while we do our best to ensure fast delivery, we cannot guarantee it during peak seasons or unforeseen circumstances. We appreciate your understanding and patience in this matter.
If you have any further questions or concerns, please do not hesitate to reach out to our customer service team. We are here to assist you.
I was very disappointed that I paid extra for express post and yet my parcel was sent on a truck. You can not offer express within Australia if you are sending all items on a truck from Canberra. I live in regional North Queensland and it took 10 business days. I will be returning purchase as I didn't receive it in time of event.
Hi Emily, we are extremely sorry for the unpleasant experience you have had with your order. We had dispatched the product on time using Express shipping, however, there was a delay on the carrier's end which was not in our control. But we do take full responsibility for it.
As a token of our apology, we have refunded 30% of your order and the credit should be already available in your account.
We are in discussions with our shipping partners to take corrective measures so that these delays do not happen in the future.
I didn't actually receive what I ordered. And unfortunetly the functionality wasn't great, however when I brought this up I received a partial refund and the customer service was lovely.
Thank you so much for taking the time to review us! Your feedback goes a long way in helping us improve our products and services.
The product was good and delivery excellent. BUT it was advertised as a toddler backpack and was too big for my two year old grandchild. Not returned yet because Covid has intervened. Am awaiting successful return once I am able to go to a post office.
Hi Catherine, thank you for taking out the time to review us. We value your feedback immensely and will make sure to improve on the product description based on your feedback. You can return the product for a refund at your convenience.
I received my items in a timely manner, which was good. However, I was dissatisfied with a pair of shoes and sent an email about it. The response I got was that it was put out of shape in transit. Yes the shoe may have been a little out of shape, but the bow is definitely stitched on incorrectly. I have pulled it every which way and it defines doesn't match the partner shoe and doesn't match the second pair that I got in another size. I feel the 20% I was offered as a 'good gesture' wasn't good enough for an item that isn't perfect. Not like I can let her wear it like that, especially for an event.
Purchased a size small christening outfit & they sent me a large instead. When i advised that i was sent the wrong size i was told that eventhough that the tag is a large its actually a small size which is misleading & untrue. I was told to re-purchase the size i want & to return the original purchase. Instead of rectifying their mistake i had to resend the item back & bear the cost of the return. Very unhappy.
Dear Ruwanthi, we are really sorry for the unpleasant experience you had shopping with us. I assure you this is not usual. I wanted to inform you that your order was duly refunded once the returned package was received. We have also put additional measures in place to make sure this issue never happens again in the future.
Still waiting for order placed on 25 May - small print states is coming from China - had I known this I would never have ordered it. Shipping info just says shipped - no tracking information.
Hi Marianne,
Sorry that you had an unpleasant shopping experience with us.
I see that your package was shipped on June 2nd and delivered on June 21st via AU Post as per the stated shipping timelines mentioned on our website.
We also mention the shipping timelines on all the product pages on our website so that our customers are aware of how long they would need to wait to get their orders delivered. Not only that, we keep sending email updates about the order till the order is delivered. Kindly check your spam/junk folder in your email inbox for these email notifications if you do not see them in your email inbox.
We perform thorough quality checks before any item leaves our warehouse to make sure there is no issue with the quality of the products that are delivered.
We even emailed you on June 16th to apprise you of the latest status of your package but we did not hear back from you.
Thank you for sharing your feedback with us. We take our customer's feedback very seriously. Please contact us directly to let us know how we could have improved your experience and we would be more than happy to work on the feedback and suggestions. You can contact our customer service team directly through the Contact Us link on our website.
After a disastrous start with this gift card purchase MinnieMe made an impressive recovery and did what was required in order to rectify their error and secure customer loyalty.
Thank you so much for your review, Andrea! And I am sorry for the initial unpleasant experience. It was a learning for us as well. We are happy to have you as our customer :)
Thanks for charging me $10 for non existent shipping when i purchased a gift card as a gift which you will email to the recipient.
Easy. No fuss.
I bought a dress for my daughter birthday and the dress was so beautiful, same as shown in the picture. Highly recommended
Thank you so much for your review, Neela! Glad to have you as our customer :)
I loved the baptism clothing I ordered. Excellent quality. Was suprised that it arrived earlier than expected.
Thank you so much for your review! I am glad you liked the product :)
Very satisfied.
Dress was true to size and quality as displayed online.
Quick response and assistance received by email when needed.
Thank you so much for taking the time to send us your valuable feedback, Audrey! We are glad you liked our product!
My first item arrives damaged, and when I contacted customer service I received a very quick response, a replacement item was sent out right away and arrived quickly, and it is perfect :)
Thank you so much for your review, Anna-Marie! We really appreciate it :)
The attention to details from the team was fantastic! Constant communication over sizing and delivery. The gown I ordered was also beautiful! Highly recommend supporting MinnieMe!
Thank you so much for your wonderful review, Alexandra! We really appreciate it! Glad to have you as a customer :)
I got my gift boxes very quickly, just a few days after ordering. The quality is good. I'm happy with my purchase.
Thank you so much for your review, Anastasia! We really appreciate it :)
Absolutely Beautiful dress. Can't wait to let my daughter try it.
Thank you so much for your review! We really appreciate it :)
Simple and easy ordering process. Very pleased with quality of product. Delivery took some time but expected around this time or the year.
Thank you so much for your review, Karen! I am glad you liked the products :)
Received my daughters baptism dress really quickly and it is absolutely beautiful! The quality is amazing too! Thank you so much
Thank you so much for your review, Natalia! It really means a lot to us :)
Beautiful baby girl clothes. Exactly like they look in the pictures. Great price for the quality, delivered fast and very happy!
Thank you so much for your review, Kylie! We are so glad to hear that you liked the clothes :)
If I pressed Continue shopping after I put an item in my cart, it takes me back to the beginning of all the products I've already viewed
Very frustrating!
The products looked amazing
Hi Mary,
Thank you for your feedback and I am really sorry for the unpleasant experience. We are discussing with our technical team how to make the browsing experience better and feedback from our customers really helps us achieve that goal.
Have a wonderful day!
Very good website was easily navigated through. First time buyer and receiver of my gift was satisfied greatly! Thank you.
Thank you so much for your review! We are glad to have you as a customer :)
Thank you for keeping me up to date as my order was changed due to stock not available, I took the next option for another dress.
Thank you for your review, Amanda! We really appreciate it!
Gain trust and grow your business with customer reviews.
Thank you for your feedback, Amanda! Normally a system generated email invoice and an email with tracking information are sent out immediately after an order is placed and once the package is shipped, respectively! I am sorry that it did not happen in your case. I have already asked our tech team to investigate into this.