MidwayUSAReviews 48

I've been buying products from midway for years, guns, ammo, reloading supplies, scopes, always had good customer service, prompt e-mail updates, they can have excellent deals, do carry hard to find ammo, no issues, except ups delivered to wrong house, sent midway an e-mail, on a sunday, got a polite concerned response within an hour, only complaint is they dont package your orders that well, but a lot of companies dont, other people complaining about there high shipping costs, everybody has raised there shipping too, not just midway, blame ups for that, other than that i like midway and would recommend them to anyone, as a side note, so far i haven't had to return anything yet, so i cant comment on that subject

Ordered a Trijicon RMR and got one which looked like it had been installed and returned, no biggie it worked. While checking their site the price changed $30 from my order (just received the package) to their new pricing, reached out and they would not extend the new price on my purchase I just received. I'm returning the RMR and will not do business with Midway USA again.

Post office lost my package and midway issued my a refund but still made me pay for the shipping for the lost package that never arrived? I'll never do business with them again.

I've been buying pistol and rifle parts from Midway for the past 7 years, and I've never had a problem with the quality of their products or their service. Just so you know who I am:

* Registered Independent in California (yeah, I know, it's tough but I'm a lifelong resident)
* Competition pistol shooter (Glock 34's)
* I'm not a hunter, I'm a vegetarian + fish
* I'm strongly pro-Second Amendment
* I have a Concealed Carry Weapons license

Some of these reviews are complain ing about Midway's ammo sales. I don't know that they have any problems and wouldn't care anyway. In California we aren't allowed to buy online. I have highly customized Glock 34's and I rely on Midway for MOST of my aftermarket parts. I've tried the Glockstore in the past, but their shipping department is very slow and they don't have the range of products for my Glocks that Midway does.

I've ALWAYS received my orders on time and packed correctly. No problems at all, which is 5 stars in my book.

Doug D.

Refused to ship replacement lenses overseas via a remailing service. Seems like every American company I deal with these days has terrible service.

As usual, I can't get an order in with Jessica without something going wrong. They sent me an email Friday morning saying it shipped. No movement by UPS by Monday afternoon. UPS says they don't have it so I contact MIDWAYUSA who are, as usual, rude. Nothing, again was done. She admitted it hadn't shipped. I'm not doing business with frauds. Don't tell me it shipped like it was supposed to so you can hide your laziness. I'll spend my money somewhere else.

Hello! Had fraud on my CC-- someone tried to purchase something from MidwayUSA. Their system flagged it as fraud. They called to follow up prior to shipping and were very helpful and empathetic during the whole phone call. They forwarded me to the correct person right away and I can't thank them enough for their help!

Very Unprofessional!

I called about an order that was delivered to the wrong place. I was told they would call with what to do for a pick up of the gun purchased. No call or email. They stated they emailed instead of calling! That was a lie! Why would you email someone for a purchase that was over $3000.00 When I called about why I received no response, they said oh we started a refund today. Minus both shipping and a 10% restocking fee. So not only did we not get the gun, less money, and now no gun.

Don't buy from midway. Not only do they charge you 10 percent restocking fee for something that isn't your fault but they charge you shipping even though no where on their policies does it say that. Then they use excuses when you asked why you are being charged for shipping when it doesn't say anything about that on their return policy. Especially when 3 employees told you before you returned it that since it wasn't your fault that you wouldn't be charge! 100 dollars they changed for shipping return. It was one item that weighs less than 8 pounds. Customer service says there's nothing they can do about it. I was told by 3 employees that I wouldn't be charged!

Will not order from them again rather just the company that makes the parts themselves. I wouldn't suggest doing so either. I had missing parts from a dust cover I ordered and asked them to send said parts (2 pieces of rubber). Wouldn't do it without removing the cover from the gun and taking all the unnecessary time to remove the cover and send the item back. Seriously a joke. Order from the companies or cheaper than dirt.

First, I've ordered from Midway since 1990. I've spent thousands at Midway. Back then, shipping was free on everything. Then, they started charging for shipping, and were no-longer the "best deal". I stayed loyal, and continued to buy from them because they ship fast, and usually have what I'm searching for. The customer service was good. However, something happened as they grew as a company. They got BIG, but something bad happened. I suspect that they have such a huge market, and they no-longer need to care about their customers. First, I had. 22LR on back-order for over a year, while they sold the exact same. 22LR on their site (for a higher price). I contacted them, but was ignored. About a year later, my back-orders were cancelled by Midway. This upset me, but. 22LR is difficult to find, and in high demand. Then, some of my orders were damaged in shipment due to poor packaging. I complained, and they gave me $5.00 in "Midway Money". I also ordered several airrifles that were clearly defective. I suspect that the airrifles were "seconds" or otherwise refurbished guns. All-in-all, Midway is NOT the best for customer service, their shipping charges are excessive, their prices are higher than Amazon, and they realy don't care anymore. If you want loyalty, get a dog. Midway no-longer get my money.

I made a purchase in November 2013 for 22 bullets. It is now December 2014 and no bullets, but that is not all. I was informed that they have cancelled all back orders over a year old, saying they felt that was best for their business. For the last 3 months I would call to check the order and they would say we are expecting the shipment in today, I would call back the next day and they would say Nope, not sure when it will get here. They did this over and over, then just cancelled it. I waited a year I could have waited for it to show up. They said that the manufacturers said it could take up to two years to get the order in, Really, two years to fill an order that is a year old already... I find that hard to believe... I searched online and found the items at another website, in stock. So I guess Mr. Potterfield really does not care for our business.

I've been a customer of midway usa for for ten years. They keep getting better. Only had one return to them