• Microsoft Store

2018 CUSTOMER CHOICE AWARD

Microsoft Store

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Overview

Microsoft Store has a rating of 3.2 stars from 205 reviews, indicating that most customers are generally satisfied with their purchases. Microsoft Store ranks 21st among Computer sites.

  • Service
    28
  • Value
    23
  • Shipping
    16
  • Returns
    17
  • Quality
    16
Positive reviews (last 12 months): 36.4%
Positive
4
Neutral
0
Negative
7
4
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

  • I ordered a phone from Microsoft Store & within 2 months it developed faults.
  • I can't really call them a customer service rep because there is no customer service.
How would you rate Microsoft Store?
Top Positive Review

“The Microsoft Store”

Nat G.
3/29/24

The Microsoft Store offers a wide range of software, hardware, and digital services for both consumers and businesses. I appreciate the ease of browsing and purchasing products through the online store, as well as the frequent sales and promotions that offer great value. The customer service is responsive and helpful, and I've had positive experiences with both online and in-store purchases.

Top Critical Review

“Disney + app was uninstalled for no reason and now won't update/download”

Motswedi M.
11/29/23

I came back for holiday and I found my app gone for no reason. I tried uninstalling and installing it but it said "something happened on our end" and it keeps asking for microsoft edge's latest download! Come on, I have microsoft edge (latest version downloaded) but it still does not work! What else does this thing WANT! WHY THIS THING?! I pay good money for good apps, not ones that don't work. I WANT MY DISNEY + BACK NOW!

Reviews (205)

Rating

Timeframe

Other

Reviews that mention popular keywords

microsoft store (34) customer service (21)
Thumbnail of user imrula
12 reviews
3 helpful votes
July 2nd, 2023

Initially it seemed to be inconvenient, but I got adjusted to microsoft store quickly. I download themes for my desktop, install all crucial applications in a blink of an eye. If we compare installation process when you download something from the net, then it's far slower.
So, I'm glad using it and can't understand those scolding it.

Thumbnail of user kathyb1881
2 reviews
0 helpful votes
August 31st, 2023

I'm always scared to get viruses on my computer and I was about to buy online a software to clean up my computer to take safety precautions.

Products used:
Software

Service
Value
Shipping
Returns
Quality
Thumbnail of user smithc82
2 reviews
0 helpful votes
June 20th, 2023

I have been using various Microsoft services for both personal and professional purposes, and overall, I must say that Microsoft has impressed me with their range of offerings.

Service
Thumbnail of user jeremyb602
1 review
0 helpful votes
January 5th, 2022

I like this site its has good beautiful design and also fluid all what devs need to do is to make it fast

Thumbnail of user burhanalihammad
1 review
0 helpful votes
March 31st, 2023

Very good app helps people to buy and even ship things and is best app to buy different products and daily household things.

Products used:
Shoes

Thumbnail of user martinh313
10 reviews
8 helpful votes
January 10th, 2021

There is no way that they can have to\oribe products because this is microsoft that we are talking about. Everything that I have got from them has been god and I like that very much, You just need to take a look at it form a different perspective.

Thumbnail of user briant595
7 reviews
1 helpful vote
January 10th, 2021

Microsoft has only given me the best thing since back in the days. It keeps on improving and adding updates to its software and even after you have bought the old versions you will be able to get the new version for free as long as you have a license.

Thumbnail of user anjua4
8 reviews
4 helpful votes
January 10th, 2021

The microsoft store has a lot to offer. I have ibne using the site for years now and they keep on adding some new things that makes it even more interesting. Microsoft has really come along way ad what they have to offer has always been good.

Thumbnail of user otmaro
11 reviews
13 helpful votes
July 29th, 2020

Microsoft is just the best. Of all the operating systems out there, the one withthe most users is windows. The microsoft store has a great variety of products ans they all work great. Even if they do not then they will just be improved. No one does it better.

Thumbnail of user marilenag1
2 reviews
2 helpful votes
June 22nd, 2019

I like this website because microsoft created something unique and different from apple. In the same time it's well designed, colorful and and clear. Great job!

Thumbnail of user ramzil1
9 reviews
22 helpful votes
September 11th, 2019

I love the minimalistic and clean layout. The ease of finding app like microsoft exclusives. The only game I bought and really only need on the store is minecraft, I may also get forza horizon 4. Job microsoft.

Thumbnail of user kerris11
1 review
4 helpful votes
February 15th, 2017

I ordered 2 x laptops online but I'd made a mistake with my credit card number. They contacted me immediately and rectified over the phone. Very polite and helpful man. He said it would be 3 to 5 business days for delivery. The laptops came today! Just the very next day after ordering them. Fantastic service!

Thumbnail of user sammid1
2 reviews
7 helpful votes
May 14th, 2019

They were the cheapest around for a replacement phone, and they included free head phones. The shipping was 2 days. I'll check them out next time I need a phone.

Thumbnail of user lino108
2 reviews
14 helpful votes
April 27th, 2017

Most trust able service brand indeed! My first computer brand and still MS is my priority. Their customer support as always excellent.

Thumbnail of user rayw69
3 reviews
15 helpful votes
December 12th, 2017

Seemless purchase / delivery over the web always easy. Love the integration with my account, so no extra steps when i want to buy some software.

Thumbnail of user tamarac19
28 reviews
54 helpful votes
January 1st, 2017

I was amazed they had the best deal on headphones I was searching everywhere for. Received them in less the a week and are so happy. Will be shopping there more often

Thumbnail of user vincep15
2 reviews
7 helpful votes
February 5th, 2016

They have a store within my area. Prices are fair, inventory is good. Returns are handled in a professional and prompt manner with no hassles. Just make sure you keep your receipt.

Thumbnail of user dareelm
1 review
0 helpful votes
January 15th, 2018

I was running windows 8 and then last week upgraded to windows 10 I was amazed with the new OS. The system is also faster and has many feautures to play with. Long live this company!

Thumbnail of user raphaela5
10 reviews
3 helpful votes
January 21st, 2015
Thumbnail of user reillys
10 reviews
4 helpful votes
November 9th, 2015

I love them.

Thumbnail of user stephenk38
5 reviews
2 helpful votes
Thumbnail of user chadw121
9 reviews
0 helpful votes
January 18th, 2021

They have adorable prices and good production. I like this webstore.

Thumbnail of user elyny
5 reviews
2 helpful votes
November 13th, 2015

I think they're def on their way back up to the top. The service is a day and night difference then before.

Thumbnail of user rodneyo6
2 reviews
0 helpful votes
April 28th, 2016

I ordered Dell laptop and it exceeded my expectations. Everything works fast and service staff is very friendly. No technical issues encountered

Thumbnail of user ruij
10 reviews
19 helpful votes
April 12th, 2016

As the title say. Very good aproach. Top quality.

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