• Microsoft Store

2018 CUSTOMER CHOICE AWARD

Microsoft Store

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Overview

Microsoft Store has a rating of 3.19 stars from 205 reviews, indicating that most customers are generally satisfied with their purchases. Microsoft Store ranks 12th among Computer sites.

  • Service
    28
  • Value
    23
  • Shipping
    16
  • Returns
    17
  • Quality
    16
Positive reviews (last 12 months): 36.4%
Positive
4
Neutral
0
Negative
7
4
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

  • I ordered a phone from Microsoft Store & within 2 months it developed faults.
  • I can't really call them a customer service rep because there is no customer service.
How would you rate Microsoft Store?
Top Positive Review

“Use it on a daily basis”

Imrul A.
7/2/23

Initially it seemed to be inconvenient, but I got adjusted to microsoft store quickly. I download themes for my desktop, install all crucial applications in a blink of an eye. If we compare installation process when you download something from the net, then it's far slower. So, I'm glad using it and can't understand those scolding it.

Top Critical Review

“Disney + app was uninstalled for no reason and now won't update/download”

Motswedi M.
11/29/23

I came back for holiday and I found my app gone for no reason. I tried uninstalling and installing it but it said "something happened on our end" and it keeps asking for microsoft edge's latest download! Come on, I have microsoft edge (latest version downloaded) but it still does not work! What else does this thing WANT! WHY THIS THING?! I pay good money for good apps, not ones that don't work. I WANT MY DISNEY + BACK NOW!

Reviews (205)

Rating

Timeframe

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Reviews that mention popular keywords

microsoft store (34) customer service (21)
Thumbnail of user natgaspardwoiu
15 reviews
0 helpful votes
March 29th, 2024

The Microsoft Store offers a wide range of software, hardware, and digital services for both consumers and businesses. I appreciate the ease of browsing and purchasing products through the online store, as well as the frequent sales and promotions that offer great value. The customer service is responsive and helpful, and I've had positive experiences with both online and in-store purchases.

Thumbnail of user ragond
5 reviews
4 helpful votes
January 11th, 2021

I have not had any terrible experience using th microsoft store because it has some very good apps but I have had bad experiences too. There are some apps with so many issues than buying them is just a waste of time. When it comes to windows they are ok but they need to have more improvements.

Thumbnail of user siegmundl
10 reviews
13 helpful votes
July 29th, 2020

The microsft store is straight forward and has the best microsoft products and software. I think that pretty much everyone uses the microsoft office suite and it is a great option. What I wish is for microsoft to try and reduce their prices because some of their products are really expensive.

Thumbnail of user sandrap465
1 review
0 helpful votes
February 27th, 2020

I bought the latest version of Microsoft office for my personal use, their office software is very nice but the price should have been lower.

Thumbnail of user laverned9
4 reviews
0 helpful votes
March 7th, 2018

They really don't give the novice a choice on what to get for your software. The customer service is a joke and you will wait a very long time, to speak with someone halfway across the world.

Thumbnail of user elainel38
3 reviews
14 helpful votes
October 7th, 2017

The site provides rather good products but the service sometimes is slow and they sometimes do not resolve the occurring issues, sadly. However its some 8 of 10 for me, mostly the experience was good while working with them.

Thumbnail of user richl13
25 reviews
43 helpful votes
December 27th, 2017

They really don't give the novice a choice on what to get for your software. The customer service is a joke and you will wait a very long time, to speak with someone halfway across the world.

Thumbnail of user luiss75
4 reviews
9 helpful votes
June 13th, 2017

Excellent company. All they release is just fine. Sometimes it's not all as everyone expects, but still they are corrected.

Thumbnail of user kaushalm
4 reviews
1 helpful vote
February 11th, 2016

Every thing is good. I would like to give 4 stars for their good service

Thumbnail of user rogere15
5 reviews
5 helpful votes
April 6th, 2015
Thumbnail of user brianf93
9 reviews
11 helpful votes
October 11th, 2016

Fair prices. Good communication.

Thumbnail of user snehar4
1 review
0 helpful votes
August 17th, 2016

Very awesome website & love browse it.

Thumbnail of user joannen
76 reviews
293 helpful votes
July 30th, 2011

I ordered my Dell laptop and an HP wireless printer from the microsoft store. Both arrived in a timely manner. The great thing about my experience with this site was that they were running promotions for these items and I saved a substantial amount of money on both of these products. Hint: this is where the deal of the day sites come in handy. Didn't have any issues from ordering-through payment- to receiving on my doorstep.

Thumbnail of user lexib8
3 reviews
3 helpful votes
June 3rd, 2017

Personally I trust the site however I`m buying all the microsoft products at my local authorised stores only. Using the site for getting something free.

Thumbnail of user nileh
3 reviews
8 helpful votes
July 2nd, 2016

There is a vast choice off things to keep you busy on the go mobile apps and games free or pay for ok if bored on the train plane and theres also plenty off apps and games for Pc as well to do work or at home relaxing free or pay for fast easy all in one place connect windows mobile to Pc and you can use apps off there all so upload download

Thumbnail of user nickd71
5 reviews
2 helpful votes
November 10th, 2016

Good prodcucts when it comes to business. At a fair price.

Thumbnail of user bearc4
5 reviews
7 helpful votes
July 1st, 2016

To say they make the products they sell them for high prices compared to other third party retailers which us a shame. They supply most goods quickly and the goods have warranty that goes with most products. No problem with the products just the price.

Thumbnail of user billh140
2 reviews
1 helpful vote
February 18th, 2017

... thing I got here is Win10. And it was free... I dunno if the store is worth using, guess just not for me. But if to say about the store - its navigation is quite convenient and intuitive - good design.

Thumbnail of user mikhailb1
24 reviews
8 helpful votes
May 18th, 2016

Since childhood, I use these products) Though not all at them turns out perfectly, but often I stay Dowle

Thumbnail of user johnw655
8 reviews
4 helpful votes
December 5th, 2017

Bought a few things. Typical MS very high pricing. Only buy from them when the product is only available from them.

Thumbnail of user cliveh7
6 reviews
1 helpful vote
September 18th, 2015

I have a Microsoft account and some MS equipment and I must say, never had any issues. Very affordable and very reliable.

Thumbnail of user ariaf1
4 reviews
0 helpful votes
August 16th, 2016

A fine review on this website made me order my lap and I am happy to tell that everything works well.

Thumbnail of user vladsd
10 reviews
8 helpful votes
May 16th, 2016

Their rebranding and a better quality has increased their sales. Anyhow it is still Microsoft, not Apple.

However, their do provide nice discounts for students and decreased prices for many products. Keep going guys!

Thumbnail of user hannahs21
9 reviews
13 helpful votes
February 6th, 2015

They provided what I ordered from website, I recommend them.

Thumbnail of user kevinb189
2 reviews
4 helpful votes
November 23rd, 2016

Its everything there Laptops, Softwares etc. I Bought Surface Pro 3 and it's ok, I got my warrenty and my check, Fully Satisfied, Thank you

47 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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