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Mia Belle Girls has a rating of 3.8 stars from 424 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Mia Belle Girls most frequently mention great quality, many compliments, and beautiful dress. Mia Belle Girls ranks 7th among Kids Clothes sites.
This company responds to reviews on average within 10 days
This is the second time I have purchased this suit for my daughter, she loves it so much. It's cute, provides great sun protection and washes up nicely.
I'm here to complaint on Mia Belles customer service or lack of customer service. I submitted a return request on a pair of shoes that were too small even though I sized up as advised on their website. I was never emailed the shipping label to return the shoes. It's been over 10 days and still no reply to a number of emails I have sent them. I made the mistake of referring Mia Belle to friends and family, now I will make sure to tell everyone to stay away!
I'm here to complaint on Mia Belles customer service or lack of customer service.
I submitted a return request on a pair of shoes that were too small even though I sized up as advised on their website. I was never emailed the shipping label to return the shoes. It's been over 10 days and still no reply to a number of emails I have sent them.
I made the mistake of referring Mia Belle to friends and family, now I will make sure to tell everyone to stay away!
Products used:
Fall 2 piece outfits
I ordered a Mom-daughter set and they cancelled the Mom part and sent the daughter item expecting me to pay for return shipping. Customer Services is useless.
Hello Jane,
We apologize for the order being shipped incomplete and the matching items were not received. We show that we replied to your email today confirming the return label is no cost to you when submitted through the returnbee.com return portal. Once submitted, an email is sent to the email address on file with the return authorization form and return shipping label. We apologize for any misunderstanding regarding our return policy, and will certainly waive any return shipping fees for this return. If you have difficulty with the return request online, please reply to our email for further assistance to receive a manually processed shipping label.
We are very sorry for the experience and will provide any assistance needed to return the item if you respond to the email sent today.
Thank you.
Teric
Mia Belle Girls Customer Service
I ordered a Christmas outfit on 12/10. Received email saying it doesn't ship until 12/15. No problem. On 12/15 received email stating this item won't be shipped until Dec 31st. That sucks. Then the email said 1/4. Here I am, Jan 8, no outfit. No Christmas outfit, that I no longer need. I left comments on their Facebook posts and they blocked me instead of addressing the issue.
Products used:
Didn’t receive
Hello Donna,
We apologize for the delays in the order and located the order placed on December 10,2023. Records indicate that this complaint was entered Jan 8th, and on the first delivery completed Jan 9th, and the second item delivered Jan 13th, 2024.
If you not longer have a need for these items, they may be returned to our returns facility for a full refund via the Returnbee portal link https://mbg.returnbee.com with your order number and zip code. A pre-paid shipping label will be emailed to you once the return has been submitted online. If you prefer to keep the order for a store credit for the delay, please email cs@miabellebaby.com with your order number and ATTN TERIC for additional assistance.
We apologize for the delays and experience and would like to make it up to you. Please check your email for a similar message sent to donna****@outlook.com. If that is not your email address, please send a message with ATTN TERIC in the subject line with your order number.
Best Regards,
Teric
Mia Belle Girls Customer Service Manager
My order hasn't moved for a week now and customer service is not responding to me on the status. I purchased two items and one of the two was an outfit that my daughter was going to wear for her birthday party and it didn't arrive. This item did not have a note that it will take longer to deliver like the other outfit I purchased at the same time. So disappointed and I will never buy from them again!
Hello Natalija,
Records indicate you ordered 2 items, one item was advertised as Ships Next Day, and was shipped the following day. The second item was sold as Pre-order Now - Ships Mid December. The order confirmation email has the following details regarding the second item:
Shipment 2 of 2
This item is a pre-order and is expected to ship by Dec 10
Order status
Ordered Date: Tue, Nov 28 / Expected Delivery: Mon, Dec 18
Made For Fashionistas Green Tweed Blazer & Skirt Set
Color: Green
Size: 10Y/12Y
Quantity: 1
$19.99
We sent a follow up email regarding the Pre-order item on December 4th:
Mia Belle Girls <cs@miabellebaby.com>
Mon, Dec 4,6:19 PM (9 days ago)
To natali...
Thanks for shopping with us, Natalija.
Just a quick reminder that you recently purchased Made For Fashionistas Green Tweed Blazer & Skirt Set. This item is on preorder and our current estimate is that this order will ship 12/10/2023. We are working to get this order to you as quickly as possible. You will receive an email as soon as this item is shipped. You can also check your order status here.
Per the email sent 12/4, the order was expected to ship out 12/10/2023. This Sitejabber complaint message was posted on 12/9, therefore customer was not reading our emails containing the shipping updates.
We apologize for any disappointment as this was sold as a Pre-order item, shipping at a later date and the order confirmation email indicated the shipping expectations for the items. We recommend reading our emails for all order information or updates as the shipping information was available prior to ordering, as well as in email confirmations and a follow up email sent 12/4/2023.
Best Regards,
Teric
I received my order today, I thought this clothing was made in the USA and that I was supporting American made products. To my surprise the tags all say made in China, and to hand wash everything after use. How disappointing. Thank God I didn't pay full price. The quality is not to my expectations especially if I can't hand wash.
The photos online are deceiving.
If I could rate zero I would but I wasn't given that choice. The cardigan looks nothing like the photo on line. None of this clothes does.
Products used:
None
Waiting for the dress, I received the boots and hat. No dress yet. Ordered back in October. Would not recommend this company.
Tip for consumers:
Very unsatisfied with your company
Products used:
Haven't used any, no dress has come to complete my order.
Hello Susan,
We are very sorry to hear about the incomplete order and the missing dress. Please send an email to cs@miabellebaby.com and include in the subject line ATTN TERIC for escalated support and assistance regarding your order. Based on the information provided in this post, we could not locate your order regarding a single order with Boots, Hat, and Dress under a Susan K in October 2023.
Please send us an email for escalated assistance with one of the following: Order number / name / email address used on the order, and we will investigate and provide a prompt response.
We look forward to resolving your issues with your missing dress and hope we receive your email soon!
Thank you.
Teric
Horrible horrible horrible!
I ordered a costume for my daughter. After two weeks I still had not received shipping information despite the website saying item was in stock and would ship in 2-5 days.
I emailed and got no response. I emailed two more times and received an auto generated email that did not even answer my question or resolve my issue. I emailed a 4th time asking for a refund and order cancelation...NO RESPONSE!
Take your business elsewhere!
Hello T.P.
We apologize for the communication delays and lack of complete answers, as we enabled one quick auto-response to provide the tracking link and return portal link, if that was the request of the email. If you have not received resolution to your concerns, please email us at cs@miabellebaby.com and include ATTN TERIC in the subject line as well as your order number. We could not locate an order with the details provided, and look forward to resolving your concerns as soon as we receive the email.
Thank you.
Teric
Terrible experience! I got a coupon for $10 off and order from the website for my niece. Placed my order on July 22. Did not receive any email confirmation. I emailed Aug 3 and got a respond back saying their system have a glitch and offered me two option. I choose to cancel and requested full refund back. No email for confirmation to cancel yet I received a shipping confirmation with 3 items. I emailed back and specifically requesting to cancel with full refund. I got an email with a refund back to my account in the amount of $43.96 out of $133.92. So far I only received 2 item from the 3 item that was shipped, I ordered total of 8 items. Just terrible experiences! Def not worth the headache for shopping.
Hi. Ai L.
We apologize that you had such a terrible experience. We would like to look further into this and research your order and try
To resolve this matter for you as quickly as possible. After locating your order I see that the order has already been refunded in full,
Even though several items were already shipped out. I have resent the refund notification email that was originally emailed
When the order was canceled and refunded. We apologize for any misunderstanding.
I ordered from Mia Bella Girls for a Halloween costume on September 10. Today is October 26 and only a portion of my daughter's Halloween costume has even made it here, let alone been shipped. I have reached out to customer support several times over the last few weeks and they also couldn't promise me that it would arrive in time for Halloween. I have had to order backup Halloween costumes and accessories, which is annoying since I was proactive and ordered a costume well in advance of the holiday. I will not be ordering from them again. There's a good chance if I tried to order something in time for a specific holiday or within a season for my daughter that it would arrive too late. I'm not sure how someone operates a business like this. Very disappointing.
Products used:
A portion of a Halloween costume that arrived. The rest never made it.
Hello Lindsey.
We apologize for the delay and that we had to cancel the accessories portion of the order, as some accessories were sold out due to popularity. The costume shows delivered 10/25/2023, and we are working to improve our inventory management and fulfillment center processes and communications to avoid this issue in the future. We hope that you consider giving us another opportunity to make it up!
Kind Regards,
Teric
Mia Belle Girls Customer Service
I just received one of the two items I made the mistake of ordering. It looks like a 2 dollar throw away costume I would buy from Walmart, only Walmart is better than this. I thought oh well I will let her where it for a costume at home. But the inside is rough paper like and feels scratchy. This would be a disaster for a a two year old to wear. No No just No!
Mermaid Dazzle Tutu Dress × 1 Order #*******
Hello Elizabeth. We're terribly sorry to hear this and we are going to get you the help that you need! We've been trying to reach out to you about this for a while but haven't heard back just yet. Please email cs@miabellebaby.com as soon as you can so that we can fix this for you!
Ordered an outfit a month in advance to the event we need it for and it arrived just in enough time. Excited to open it, I was disappointed to find that the shirt was missing from the outfit. I paid the price for the 3 piece set that only can with two of the three items.
This is the company's mistake. When I reached out to have the missing shirt shipped I was told I would have to return my order, wait for refund, to then repurchase my items that were a preorder so this can take up to to 30 days to get the correct order.
I need the outfit for next week. I now have to buy a shirt to match, spending extra money while still paying full price for the outfit. Yes, I could just return it for a refund but we wanted the outfit, and purchased a matching hat and boots to go with as well. Nothing was done to correct their error. Not worth dealing with. Avoid this company at all costs.
Tip for consumers:
I’ve read reviews shipping takes a looong time, and this is true. My items were pre-order and still waiting for boots I ordered at the same time, but know these items were a preorder I expected this. Just not a reliable company and it’s a shame because the outfits are cute. Shop elsewhere to avoid a headache and to prevent having to rebuy things.
Products used:
Vest and pants will still be worn despite missing top.
Dear Lauren / Michael,
We apologize for the incomplete set that was received in the shipment. We have located a new complete set and are sending it out today with USPS Priority. Once tracking is assigned, we will email you confirmation.
The option to resend the missing item should have been offered and I am speaking with my team to update our processes and procedures. Normally, if something is sent wrong, we ask that the customer return the item and we will replace the item.
The top should have been offered to be sent out instead of returning the set, and this has been communicated to the team.
Expect a tracking link by end of day today with a new complete set, not just the top. You may discard or donate any items that are not needed once you receive the replacement package; we do not need any of the original parts returned.
I have also emailed you the tracking link for the boots to your email today.
Best Regards,
Teric
Mia Belle Girls' Customer Service Manager
This is a terrible company, with terrible customer service! They sporadically ship your items out and you never know when you'll get them. Also, they take no care in how they package the items... many items came completely ruined! They will be rude to you and will argue with when you have issues about anything! I wasted hundreds of dollars on this company - their clothes aren't true to size and made cheaply in China! Not wasting any more money on them! Don't bother buying from them!
Tip for consumers:
Don't buy from this company.
Products used:
Hats, dresses, pants, shirts, shoes, scarves, headbands
We apologize for your experience with the items received, and the customer service you felt was rude or argumentative. Like many online retailers, we source our items from different facilities and warehouses, which will ship out at different times. We do not compile all the items on an order and ship it out in one box. However, items from the same facility will ship together. We are working to improve our customer experience and while we were providing answers as straightforward as possible, we understand it may come across as direct. We never want to offend our customers, and apologize if you took it that way. We confirmed that we saw items in the return portal and apologize for your experience. We do have instructions to Steam and Reshape a Hat which can be sent and will work to accept returns and process refunds as we receive the items back to our facility. Please email cs@miabellebaby.com to address anything still outstanding.
My son bought a witch tutu costume (purple) cost WITH A HUGE DISCOUNT around 55 dollars. The broom was marked $22 with a discount to $13 dollars and it's not worth more what you would spend at the dollar tree. I am completely floored. The costume is not even as described and made with cheap materials. Again, floored. They are extremely expensive. And the clothing looks so beautiful that they sell. If this is any indicator of their products, I advise you to not waste your money. Not to mention their costumer service is so horrible and no way to reach anybody. I had to go through PayPal to get someone to answer and deliver package. This company is a complete scam with those prices. I'm still in shock. Complete waste of money, thank god my husband bought her another witch costume from Amazon for 30 with a broom and well worth it. This company is a sham. Beware
Not sure why pictures are sideways. But just take a look for yourselves. The small broom is what was added for the costume.
Tip for consumers:
I’m so completely dishearten by this company.
Products used:
Not using any of it
Hello Yvette,
We are sorry to hear that you are not happy with the items received, and are seeking a refund. We show the return request was submitted in our return portal on October 16th. We kindly ask that you adhere to and ship the item back with USPS no later than October 30th to qualify for the refund of the item.
Per the instructions in the email sent on 10/16/2023, line #4 states: Returns should be mailed within 14 days of receiving the prepaid return label. Returns mailed outside of this timeframe will not be accepted.
As written in the Paypal response, we will honor the refund if you return the items and have them mailed back to us by October 30th. Mailing on or after 10/31 will result in a rejection due to late mailing of the item being considered outside the policy. As of today, the tracking does not reflect the package has been scanned into the USPS system. Please mail the item back to us within the next 5 days to be eligible for the refund.
Kind Regards,
Teric
I bought several outfits. The sizes are all over the place. There is no customer service. They only respond via email IF they choose to do so. If there is an issue, they disregard the email. They messed up my order and sent me the wrong color. I still have not received a refund although I have returned the item. I did not receive another order and they have completely ignored me. I cannot file a claim with USPS because they did not get insurance with the package. The most frustrating thing, is that they choose which emails to respond to and you can't call and speak to anyone.
Tip for consumers:
Do not buy from this company. The clothes/quality do not match the pictures.
Hello Linda,
We apologize for the issues with your orders as we work with several manufacturers who have different sizing measurements from one style to the next. Some items that we know are smaller than standard sizing, we indicate to order one size up on the product page. We show for one order returned items were received and processed 3 store credits were issued on 10/12,10/13, and 10/23 for returned items, which were emailed to you. There were 2 refunds completed as well, one on 9/7 and the second was on 10/4. The second order was refunded 3 out of 4 items returned. The beret was returned separate, and was issued store credit on 10/23/2023. The 3rd order was an Exchange order created through the return portal, which shows as shipped and delivered. We apologize for the delays in response and the processing of the return packages.
Please email us at cs@miabellebaby.com if you have any additional issues or concerns you would like addressed.
Thank you.
Teric
Can I please receive a response regarding an order a placed? It has been crickets and I received no confirmation number and need answers. I will dispute my charge with my credit card company here shortly as just getting any information regarding my order has been pulling teeth! As of right now I say, stay very far away from this company. Did not recievie order.
Tip for consumers:
Need answers and nowhere to turn for help! Company seems fradulant.
Products used:
Never received my products I ordered.
Hello Kira,
We apologize for the delays in the shipping of the order. The below email was sent on 10/21/2023.
Dear Kira,
Amazing news! Your order Girls Unicorn Princess Tutu Costume Dress has been shipped and can be tracked using the tracking number below:
Tracking # *********16347 ( tracking link emailed)
We truly cannot wait for you and your mini to receive these adorable styles!
Thank you so much for your patience. Please reach out to us if we can help you with anything at all.
Kind Regards,
Teric
Everything from Mia Belle Girls is exceptional and their prices are reasonable! The large verity is fun to look thru!
Hello John J,
Thank you for your written words! Any chance you can change the 1-star (Bad) review to a 4 or 5 star review? In case you are unaware, a 1-star review is negative and bad - which effects our overall review rating score. 5-star review is the best review possible. Please consider updating the Star level on the review to be above 3, unless you are unhappy with our services, and we then ask you to email us at cs@miabellebaby.com to review your 1-star rating review and concerns further. Thank you! Teric
This is scam I haven't received my order and no answer when it will arrive -tracking says that it was delivered it's a lie take business somewhere else they took me for $239
Hello Jose,
We found an order for 2 black Special Occasion dresses for $239 placed on October 13th. If this is your order, the estimate for delivery was shown on the website as up to 21 business days to receive the order. Based on the order email confirmation containing the shipping estimate, the expected delivery date is November 13th. Please allow up to November 13th to receive the order, however we expect the delivery much earlier. The dresses have been shipped out and tracking link has been emailed to you. Please reply to cs@miabellebaby.com if you have additional questions.
Thank you.
Teric
Never received shipping confirmation, never received my package. It says "ships next day" Guaranteed my Christmas. I've reached out over 5 times and I get zero response from the company or the owner. Total scam scamming mothers around holidays. DO NOT ORDER FROM THIS COMPANY!
Hello Lisa,
We apologize for the delay and lack of response to your emails during our busiest time of the year. Records indicate the items were purchased as Preorder now - Ships around December 9th. The manufacturer shipped the items in December to us, and the system changed the status to Ships Next Day based on the tracking provided by the manufacturer. The package was then held in customs for an extended period of time that we did not anticipate, and the style was not received until 12/26 and started shipping out 12/27/2023 to open orders. We received your email on 12/23 to cancel the orders that were open / unshipped, and we proceeded to cancel orders that were not shipped yet. The two orders were refunded in full.
We apologize that we could not satisfy your pre-order items in time for the holidays, and confirm the two orders were canceled and refunded in full.
This is far from the experience we expect to provide, and understand your frustrations with our company. We would certainly be upset just as you are.
We are at the mercy of the manufacturer and the shipping companies / customs when it comes to the arrival and shipping of pre-order items, and we are very sorry we could not fulfill your order in time.
Please email cs@miabellebaby.com should you have any other questions or concerns regarding your order, or experience issues placing a new order.
Best Regards,
Teric
Great quality clothes for little 7 year olds but
TOUGH BUSINESS TO DEAL WITH IF PROBLEM ARISES!
NEED BETTER USER FRIENDLY BUSINESS SAVY OWNERS!
Hello Mary,
We are sorry that you had to utilize our return process and portal, please let us know in a few words what don't you like or agree with regarding the return policy? Is it the FREE RETURNS within 30 days from Delivery that you are not satisfied with? Or are you unhappy that a return submitted was not approved due to sending it back to us outside the return window or policy? Did you receive Store Credit instead of a Refund for a specific item? We do not have your order information so we cannot reference an order or a specific return outcome with the information provided in the review.
Feel free to describe what you do not agree with and we will certainly look into the policy and provide explanations for why we offer Free Returns and any other return policy questions.
Please review our return policy online at any time prior to purchasing at the link below, which can be found at the bottom of our website:
https://www.miabellebaby.com/pages/returns-exchange
I look forward to resolving any concerns you have if you send us an email to cs@miabellebaby.com and include ATTN TERIC in the subject line - and please include your order number with your message.
Thank you.
Teric
Mia Belle Girls Customer Service Manager
We ordered a costume at the beginning of Sept that still has get to be shipped! No one will answer us and Halloween isn't too far off and the ship date has changed to later and later. Absolutely $#*! service don't waste a dime! Last time I'll ever shop here.
Tip for consumers:
If someone would actually answer peoples concerns and ship things when they should be! Screwed out of $60 just to have to go buy my daughter another costume!
Hello Bre,
We apologize for the delays experienced with your costume order. We expect that this issue has been resolved, however if the order has not been fully delivered, or fully refunded depending on any cancellation / return requests, please let us know by emailing us at cs@miabellebaby.com and include in the subject line ATTN TERIC and I will work to resolve and respond as quickly as possible.
I look forward to resolving your concerns and appreciate your patience if you are sending an email and awaiting a response.
Best Regards,
Teric
Mia Belle Girls Customer Service Manager
I ordered a pair of boots and a costume in the beginning of Sept. The costume stated it would ship Mid oct. But the boots shipped Sept 14th. I still have not received them and its Oct 6th every time I reach out I get told about the costume shipping in mid Oct. I want to know where my boots are I was also told because of covid and other things it was taking longer. Well it's not taking longer for any other company I literally shop online all the time and have revieved every other package in a timely manner! I want my boots or I want a full refund on the whole order!
Products used:
If I could give zero stars I would I can't seem to get what I ordered!
Hi Brandy - We apologize for the issue with the boots delivery and status of the costume. Please see our email offer and let us know via email at cs@miabellebaby.com how you would like to proceed. We value your business and want to ensure you are satisfied with your order! Thank you!
I purchased a dress from this company, but began to have concerns that it would not arrive in time for the event. In the meantime, I found an IDENTICAL item on Amazon for HALF the price. Same model and everything in the photo. I thought it was surely a knockoff, but ordered it as a backup. Both items arrived packaged in the exact same garment bag, same logo, everything identical. (And same cheap, poor quality.) As another user said, they're clearly from Ali Express, but Mia Belle is charging triple the price.
The worst part was the return policy. It's an incredibly short time window and all sorts of restrictions. A rep tried to tell me that mine couldn't be refunded because the item cost more than $79.99. That's not stated anywhere in the return policy. They're just looking for ways to not return your money. HORRIBLE COMPANY!
Hello Kellee,
The below email was sent on October 31st, after the return was received and processed for store credit, we canceled the store credit and issued the refund back to you. If you did not receive the below email, and still have concerns regarding the return outcome, please email us at cs@miabellebaby.com
Dear Kellee,
We have disabled the gift card issued and refunded the payment method on file $165.99. Please allow 3 to 5 business days to receive the funds back into your account.
Normally, this style item is not eligible for a refund, however due to previous communications of promised refund, we have honored this request.
Best Regards,
Teric
Return Policy can be found on the link below:
https://www.miabellebaby.com/pages/returns-exchange
This is absolutely ridiculous I placed an order in Nov 2023 for an elf outfit for Christmas eve. Noone will get in touch with me. My daughter is crying cause she won't get the one outfit she asked to wear thanks for breaking a 5 year olds heart awesome job
Products used:
Dress and stocking
Hello Christen,
We apologize for the delay in response to your email inquiries. Records indicate the Elf Dress Set delivered Saturday, 12/16/2023 - 2 days after the posting of the review. Please email us at cs@miabellebaby.com if you have any questions or concerns regarding the delivery or items received. We appreciate your patience as the item was sold as Pre-order Now, Ships Mid December. We are happy to see the tracking reflects the successful delivery of the package on Saturday 12/16/2023.
Best Regards,
Teric
Last year I ordered Halloween costumes to get few weeks after Halloween this yr ordered way early for it to be lost in mail but NOBODY FROM MIA BELLE WILL REPLY BACK I've ordered clothes no issues but HALLOWEEN COSTUME NOTHING BUT PROBLEMS
Tip for consumers:
Customer service is very poor
Products used:
Halloween costumes
Overpriced for kid's clothes but Halloween costumes are well worth it shipping takes too long but still recommend them
The actual product I received looks so cheap and ugly. The material, design, and color is worse than a $5 swimsuit. It's just the same pattern from its website. Sara, customer service supervisor, refused to refund to my original payment and issued the store credit. The company takes an advantage of online shopping. I should've checked BBB for 60 complaints in addition to the company unsolved complaints for past 12 months. Don't get fooled by the pretty pictures. It's totally scam.
Tip for consumers:
Don’t get fooled by those pretty pictures. Check BBB complaints.
Products used:
Swimsuit
Hello K, we're terribly sorry to see this! Please email cs@miabellebaby.com so we can ensure you were taken care of!
Gain trust and grow your business with customer reviews.
Welcome Fashionistas to our Designer Girls Clothing Shop! Made in U.S.A. One of a Kind Dresses, Sets, Outerwear, Swimwear, Shoes, Accessories and Printed Tees.
Hello Rosalinda,
Please check your email jae...ez@gmail.com for the return shipping instructions. The emails with the shipping labels were sent to that email address on the day of return submission, which is the email address entered at checkout.
Thank you.
Teric