I have been waiting for a $7.55 order since Nov 13. I emailed and keep getting excuses about the Canadian postal service being on strike. I ordered another company in the same region after the one above and received it in a week. They want me to wait another week for a refund of 7.55 US dollars and deny that it might be lost. They consider this generous. Gave me incorrect info about PayPal making currency conversions. The credit card does this. There were no snapshots of invoices, several emails, nor references about return of packages to business. We exchanged 4 emails, the 2nd of which was ignored, two of which were asking where was the package.
The following is an excerpt of her rebuttal of my Google review:
"As shared with you several times (including snap shots of our PayPal
invoices to illustrate and better help you understand as you were
struggling), you are charged on your end in US dollars. However your
method of payment, via PayPal, it is converted on your end. You will
and have been billed in your currency (US in this case). Of course all
this has been shared with you several times, but we can again share the
information here for you. As for misdirected packages, please do go
back and reference the communication, where we stated they are returned
to us. A quick re read and you will see this. "
Tip for consumers: They have not responded yet to my BBB complaint, which I filed last week.
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