Vancouver, BC V6B, CA
I ordered a bag a month ago. My card was charged, but my bag never shipped. Phone line is disconnected and they do not respond to emails or messages to their facebook page. They even went so far as to delete my post asking for an update.
Do not order unless you want to donate your money to strangers for nothing in return.
I purchased this luggage to use for our trip to China. The orange color was easily spotted at the airport so we easily retrieved our luggage. The light weight was fantastic because we never had a problem with overweight luggage. The two pieces we checked stood up perfectly through seven different flights on our trip. Due to the light color there were several black marks on the checked luggage but most of them came off with a little "elbow grease". The smaller piece was used as my carry-on and fit in all but one of the overhead compartments. That plane was a small prop plane that didn't have overhead compartments, however. This was the first time I used hard side luggage. I loved everything about it...the four wheels, the color, the weight and the ease of use. I would definitely recommend this luggage and also a trip to China!
I was pleasantly surprised to find the construction and finish to be of higher quality than the price would indicate. Mezzi claims the anodized paint will prevent the finish from scratching in a different color. Time will tell. My travel 13" Laptop fits easily with 1.25" left on top and sides. Included Velcro flexible dividers keep the laptop from sliding around inside the case. There isn't quite enough room for the AC adapter but given the published dimensions, I wasn't surprised. There are sleeves in the interior that easily accommodate a tablet, paperwork and a few pens. It is half the size of a regular valise so fits inside a carry on. Service side was spot on too. Can you say Fathers Day Gift- that was easy!!
I ordered two items from Mezzi. One arrived in the wrong colour, the other item was lost in transit. I sent numerous emails to Mezzi, most were ignored. Mezzi received a refund from UPS for the lost article however they never gave me a refund nor did they send me a replacement. This seems the same as theft
We would like to thank you for your feedback and apologize once again for any inconveniences. Last year we communicated and resolved the issue, however if there are any remaining issues or you have any questions, please do not hesitate to contact our support team. < firstname.lastname@example.org >.
They have great customer service, fast shipping. And their products are great. Absolutely no problems at all with them :)
Can't understand why people complain about these products ? have you looked at the prices. Please !!!! you only get what you pay for .
And with Mezzi you get a great product range , extremely trendy cases at more than afforable prices.
I have a Mezzi laptop case that flew half way round the world to get to me and has given me four years loyal service since then. Again take a look at the prices for me thats pretty good value.
Lousy quality! They censor negative reviews on the site, and use social marketing to hide the negative reviews. Check out the following sites before you even think about dealing with them:
I wish I read the following reviews from trustpilot.com before ordering!!!!!!
09 September 2010Pathetic Customer Support
My recommendation if you are considering buying from them is instead of ordering off the internet, try to contact them. The phone rings endlessly during their listed business hours on both numbers listed on the website. There is no voicemail. Perhaps 1 out of 15 calls you may reach someone who sounds like they happened by the phone in the warehouse. Mezzi shipped me the wrong case initially. I contacted them concerning this and they sent the correct case. They informed me to return the incorrect case and would reimburse me for shipping. Since then, i was contacted by UPS that Mezzi would not accept the case until I paid and additional $51 brokerage fee. I refused to pay. Finally, I got someone on the phone and informed them of the problem. After endless email strings, most of which were not returned, I still have not received the reimbursement after 3 months.
28 October 2009Don't Trust these people!
This company shipped and billed me for an additional case that I did not order and now does not respond to my emails or phone calls. Their contact information shows a Vancouver, WA address but their phone number is Vancouver, BC. Do NOT buy from this company!
14 March 2009Bought wood veneer suitcase
My suitcase arrived on time, it was of poor craftsmanship and I returned it. It had manufacturing defects and showed scratches and chips. I am mild when I say the insides smelled like shoe glue, its a fact, and the outside had left over glue on one corner. What really convinced me to return it was the wood veneer trim that was bluntly repaired in one side by a metallic golden spray paint. As soon as I realized the poor craftsmanship I contacted the manufacturer for a return and refund.
We would like to thank you for your feedback.
We would also like to apologize for your negative experience with Mezzi and for any inconveniences. Has your issue since been resolved?
If not, please do not hesitate to communicate with our support team. <email@example.com>.
Thank you for your time and we apologize once again.
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