Mewmews

Overall experience was awful. Customer service was terrible. Order on time, even paid for express shipping (safe side NY). Spend $630 worth of merchandise. Unfortunately, I end up buying another dress from a different store, do to their lack of communication and no shipping confirmation 10 days later (no dress). If I could suggest giving CS ID # to help the company's reputation and re-train employee.
Regards Mee mews

Purchase a gift for my wife's birthday. Turns out her b day was 6 days past their pathetic 7 day return window. No mention of that when ordering. After multiple emails they deny my return but offer 20% off next purchase. No thanks we will never buy another thing from this shady company. It's also just a shell company shipping cheap China products. Don't be fool by their photoshop adds.

I recently placed a large (to me) order with Mew Mew. The package arrived reeking of some chemical. When I contacted them about a return, I was told to take a picture. Of the smell. I've initiated a chargeback. However, they emailed asking for reviews on their malodorous clothing and I noticed that said reviews have not been posted, which makes me suspicious that the reviews currently shown on the site are either fake or curated. I won't be shopping with them again.

I have never, in my life, experienced such a bad customer service experience than I have with Mew Mews. To be honest, I wish I did more research before spending over $300 to which I am fighting to get refunded.

I searched their website to see where an order would ship from. They stated their return address is in New Jersey (but they did not specifically list an actual address). Assuming it would ship from the continental US I figured I'd be fine with shipping so I went ahead and ordered.

The garment was packaged and shipped within a day (great!)... from China. Thankfully I purchased overnight shipping so even through the holidays I figured I'd be fine.

The item came quickly however when I opened the package the garment was damaged. It was a jumpsuit with gems on it and on the bodice multiple gems were either completely off or were hanging by a small piece of glue. I attempted to try on the jumpsuit and while putting it on one foot even more gems fell off. There would've been zero chance I could've worn it out without it falling apart.

Disappointed I initiated a return, within their 7 day policy. I received an email back stating that they needed photos and the garments name (something I had already given via their online form).

Long story short, Mew Mews is refusing to give me their return address and my money back. In their first response they offered a $40 gift card and asked me to reglue the gems on‼ 🚩
They have offered a replacement which is now not needed since it's well passed my event I needed it for. They are trying everything under the sun to not give me back my money. Even claiming that a return "would be a hassle". I have an open claim via PayPal and yet they are STILL refusing to give me the return address and a full refund.

Because PayPal will hold the funds, the company attempted to email me outside of PayPal offering me 50% back of my purchase price.

It's truly baffling that a company would attempt consumer fraud but alas here we are. Thankfully I have everything documented and live in a state with strict consumer laws (be sure to check yours where you live!) I know I'll get my funds back but to go through so much time and effort to get my money back, when I initiated the return within the company's policy, is not only frustrating but very much illegal. I intend to follow through with every process needed until my funds are returned.

🚩🚩🚩Buyer Beware🚩🚩🚩

Horrible experience and don't suggest anyone shopping here. 0/10. They changed their refund policy as I was asking for my money back. Predatory. Stay way if you can.

I've never had such a terrible, frustrating, and even insulting time with a company before. I order 99% of my clothes online and I've never experienced such poor business etiquette, short-sightedness, or disregard for the customer, their money and their time.

First, my package showed up far later than I needed it to. I ordered it two weeks before a wedding I was to attend and it showed up DAYS after the wedding. I live in NYC and they're headquartered in NJ. There's no reason for it to have taken that long. I ordered something from Paris, France the other day, during the holidays, and it took 3 days to reach me.

When I finally received the package, one of the items was not the correct item that I ordered (similar, but not the one I ordered), another was very poor quality, one I just didn't like on me, and the two others put glitter everywhere (and I mean everywhere!) just by nature of taking them out of the packaging and trying them on. I, of course, couldn't keep them. All of this was unfortunate but it happens, so, I initiated a return.

That's when things just devolved. First, I realized that after you read their return policy on their website (which I did prior to ordering anything), it doesn't end where you'd think it would end. Instead, you need to read further to learn that they don't issue refunds, they just offer gift cards AND that you have to take pictures of the items and their labels in order to "apply" for the return and the gift card.

When I initiated the process, over email they did offer to give me a gift card worth 35% of my purchase price and I could "keep the original items or gift them to [my] friend instead of sending them back." I spent over $500 on my order. Why would I want to lose 65%, which amounts to $350.94, of my hard-earned money and why would I give my friends things that I wouldn't even want myself?

When I told them about the glitter bomb that went off with two of the items and that I can personally guarantee that the items were in perfect condition with their tags still on, asking them to please not make me have to pull them out again and get glitter EVERYWHERE, they gave me some excuse about the glitter being normal and told me that I would have to take the photos — even though later, after I took the time to send the photos, they told me that they would be inspecting the items at the warehouse before issuing my gift card.

Finally, and THE most frustrating part of all of this: After nearly a dozen email back-and-forths, along with time spent unpacking the items, taking pictures, repacking the items, emailing the pictures, and then vacuuming my house TWO more times to clean the glitter (which is still not all gone), they sent me an email telling me that I would have to create a shipping label myself, spend my time going to a courrier to ship and pay for the shipping out of my own pocket.

ARE YOU KIDDING ME?!

Who does business like this? I wrote them back expressing my frustration and asking them to send me a prepaid shipping label like EVERY OTHER COMPANY DOES so that I could hand the package to my doormen for it to be picked up by the courier of their choice. Instead, they selfishly and unsympathetically want their customers to spend MORE time going to the courier + paying for the shipping costs + then emailing them the tracking number and then waiting for the return to be processed—with a caveat that says there's a risk of it not being processed—before receiving a gift card... not even your money back.

It's appalling. It's bad business. It's short-sighted. It's insulting. I spent over $540 + time + shipping... and they think I want a gift card to, what? Go through all of this again?

This company has a lot of selection which is nice. However, their cheapness and lack of respect for their customers' time and money with regards to their return policy and process is horrendous and leads me to advise anyone and everyone to stay away from this brand. It's not worth the time, frustration, or added expenses if you don't like what you receive.

Lastly, after going through this exhausting and frustrating process, I decided to go online and see what kinds of experiences other people have had. What I found was horrendous. There was even one woman who posted a TikTok sharing her experience: that her dress arrived defective and MEW MEWS STILL wouldn't issue her a refund. Then, when she shared her experience on a review site, they contacted her saying that they would issue her the refund they've been saying 'no' to for a month but only if she deleted the 1-star review and replaced it with a 5-star review.

I don't even have words for this company and their behavior and treatment to their customers.