they also charged me for tax tag and title then sent me the paperwork 10 days later for me TO DO IT MYSELF. They offered a partial refund for those fees, but it doesn't even come close to what it actually cost me on top of the time travel and inconvenience.
*copy of what I sent them*
Since no documents were processed and i had to do all the work and there was no loan i feel that the document processing fee is extremely exorbitant. I only agreed to it with the verbal statement from your rep that tax tag and title would all be handled . I should have read it closer otherwise i would never have agreed to pay $399 for a service that I know wasn't performed and that wouldn't cost that much in a cash transaction!!! if I was financed it would make sense. In my case I feel like its taking advantage
There was literally nothing processed on my behalf so i feel that I was terribly misled about that fee and what it was supposedly for.
$399 to process a cash/credit card payment is beyond ridiculous. and the previous owner brought the title in and you never transferred it to the dealership which is normal but that means even less work for you and further proves that short of processing a credit card transaction which is far from worth $399, no "processing" actually occurred. Therefore I agreed to the fees but you agreed to a service that simply wasn't provided
THEY HAD THE TITLE IN HOUSE AND HAD NO DOCUMENTS WHATSOEVER TO PROCESS YET THEY REFUSED EVEN A PARTIAL REFUND OF THIS FEE. LAST TIME I CHECKED, CHARGING FOR A SERVICE NOT PROVIDED IS ILLEGAL!!
A valid email is firstname.lastname@example.org but that does not mean you will actually be assisted.
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