Mercari has a rating of 1.2 stars from 2,342 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mercari most frequently mention customer service, credit card, and phone number problems. Mercari ranks 700th among Marketplace sites.
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I've had a wonderful time buying and selling on Mercari! It's been better than using Depop and other services at times. I used to sell items very quickly on here and I've been able to buy some authentic rare items for cheaper here. PLEASE make this service available in Puerto Rico. I no longer live in Florida so I can't use the website anymore. It was my favorite selling/buying service. USPS considers Puerto Rico "domestic" USPS for labels, so it should be possible to use Mercari, but it's not allowed yet… Hopefully in the future…
The people that operate Mercari can chalk themselves up as less than human. Even when communication between buyers and sellers is legitimate and Mercari stands to gain a large payout from a sale they will delete messages. Conversations can't take place in depth there at all. Their selling and shipping rates are some of the highest. Complete garbage platform. Screenshot for proof. They delete anything they don't like.
I've had a wonderful time buying and selling on Mercari! It's been better than using Depop and other services at times.
I used to sell items very quickly on here and I've been able to buy some authentic rare items for cheaper here.
PLEASE make this service available in Puerto Rico. I no longer live in Florida so I can't use the website anymore. It was my favorite selling/buying service.
USPS considers Puerto Rico "domestic" USPS for labels, so it should be possible to use Mercari, but it's not allowed yet… Hopefully in the future…
Products used:
Collectibles, Electronic accessories, Comics, Purses, Books.
This is a legitimate buying and selling app. You can name your own price and give a option to accept or deny counter offers
Products used:
All types of products
Would recommend highly, they were honest with me, I had ordered a product through an individual through them, didn't receive the product, this company returned my money, thank you
If you are looking to sell some stuff that is just sitting around gathering dust to make a little cash, whether it's new or gently-used, this app/site is definitely your go-to! Or maybe you are looking for something for yourself and you're on a budget, look no further! They have everything and you can get it at a low low price. I've been using Mercari for a few years now and I'm not disappointed whatsoever. I promise you won't be either...
Products used:
Brand new Nike Air Plus shoes, numerous brand name jeans and tops. Stationary sets for my love of writing and doodling and all the gel pens/markers that I could ever ask for! The list goes on and on!
Good site to use for shopping for stuff, or for selling your items. Would definitely recommend. My Mercari shop is-penelope. Dang.
My mercari store copy paste or type exactly.https :// www.mercari.com/u/*******/?sv=0.supersayiangodgoku.go buy my stuff,mercari awesome.neslon towers lies and a scammer that bought my game boy game shark false 1 star review.see my pics listings no proof never contacted me or mercari.no response.a scammer that bought my game boy game shark false 1 star review.see my pics listings no proof never contacted me or mercari.no response.see pics this is a follow up with proof
Tip for consumers:
a scammer that bought my game boy game shark false 1 star review.see my pics listings,buyer no proof never contacted me or mercari.no response..see pics this is a follow up with proof I provided.
Products used:
my mercari store copy paste or type exactly.https://www.mercari.com/u/742235197/?sv=0 ..supersayiangodgoku.go buy my stuff ,mercari awesome.neslon towers lies and a scammer that bought my game boy game shark false 1 star review.see my pics listings no proof never contacted me or mercari.no response..
Mercari really does try their best, putting their best foot forward in offering discounts, lower prices, from their merchants than larger mainstream competitors such as ebay. They do not have as much variety and selection, but they do offer good perks for their customers. As a buyer, Mercari holds the seller highly accountability for what they sell. They favor the buyers in that the buyers can freely cancel before shipment, and sellers can freely cancel without negative feedback. In fact, sellers are immune to negative feedback by the very structure that Mercari sets, in favor of their sellers. An unfair advantage, for the generally lower prices offered to their buyers.
Products used:
I am mostly a buyer, as selling is very difficult on Mercari, at least for me.
I buy on sell on Mercari and I've had zero issues... 40 transactions at this point... I highly recommend using it!
Have had positive experiences in both buying and selling. Any issues with purchases have been resolved promptly by customer service.
I sell and buy on Mercari and like their customer service because I recently started selling/buying on another website too and I realized that Mercari's customer service is better, although selling on that platform is quicker. Unfortunately, if you buy trash or fake on that one, their customer service won't take it seriously, will be slow, whereas Mercari will support you and straight away. So now I am more confident in buying from Mercari. Knowing that if you are scammed, they will let you return it, gives you peace of mind. Thank you Mercari.
But I have been buying and Selling on Mercari and have had no problems with either transactions. I have purchased many items and have received them quickly and as described. I have also sold over 100 items in my first month and I am very happy with their customer service. 1 item was lost in the mail and they quickly refunded the buyer and paid me as per their policy. They do have time limits on things so you have to be diligent. I have closed my Ebay store, listed those items on mercari and sold most of them the 1st month. They sat on ebay at the same prices for 6 months... just costing me store fees. If you follow the rules and deal with customer service within the timeline in their policy you will have no problems. Just make sure not to rate a seller if you are not happy. Once you rate it's a done deal. Read all pi f the sellers guidelines seller and buyer protection policy so you know how to protect yourself. I think most of the complaints are because people are not reading how things work and they do not make exceptions for stupidity.
Mecari has ripped me off several times on shipping.
I weigh my items carefully and sell on 3 different sites. Mecari is the only one that had ripped me off.
First there shipping is high. Then when it gets to its destination. They say they have to charge me extra.so I didn't make a dime on 2 items in 2 weeks. Ridiculous.
And there customer service is useless. Says weigh your items.
I DO!
SO IF YOU WALK TO GIVE STUFF AWAY. MECARI.
THEY DO BAD BUSINESS
Tip for consumers:
They rip you off on extra shipping cost. Even when you weigh and are under weight limit
Products used:
Selling on mecari. Rips you off on extra shipping
Ordered item and was fast in arriving, was informed by many emails and item excellent. I would certainly use Mercari again
I ordered a metronome. Product was exactly as advertised, arrived very quickly and in great condition! Very happy with the experience!
I use to sell at other platforms and I have sold over 1000 items and I am a five star seller. If YOU the buyer are not sue about a description just ask. Most sellers will post more pictures, do YOUR due diligence and ASK! If the
If you want more pictures ask if you need a better description ask!. I've bought and sold many items and my experience compared to other platforms has been great. And yes you must rate be an item in order the the seller to receive thier Money, it's only fair.
Tip for consumers:
Being the consumer you can always ask questions about a specific item, most sellers will accommodate your request.
Products used:
Shoes an electric shaver and an expresso machine
I have had no issues with mercari whatsoever. The main complaint I see is buyers not rating the seller after purchase within 3 days. Mercari will force a rating automatically if this happens and boom your paid. I think people aren't patient enough. They want their money now and can't wait a couple of days. Anyways I have made a lot of cash on this site and so far all the buyers and sellers I have come across are GREAT. I also had my doubts when reading the reviews and I'm glad I just found out for myself.
I love this place I'm able to score some dope things for a great price and if you receive something that wasn't as described your able to return it
Tip for consumers:
Some of the shipping fees are outrageous but besides that this place is great
Products used:
Clothing, shoes, electronics
I saved so much with Mercari, specially with the kids clothes. I absolutely love shopping there. Highly recommend it.
Sign up for Mercari and get up to $30. Here's my invitation link: https://merc.li/fVuaMCb
Mercari does not support nor help you recover funds if the buyer decides they don't want to pay for products they ordered from you. Insurance or Seller Protection is non-existent and if you file a complaint they will close your account you are better off shipping your products yourself and hoping that someone received them on the other end that is willing to pay your odds are be better that way
Tip for consumers:
Fraudulent C2C platform
Products used:
I shipped $210 worth of products that were stolen, with assistance from Mercari.
I just started selling on this site and along the way have learned the hard way on how to make or lose money on sales. First, I thought if I marked it really low the items would sell. Ok, they did but made mistake on postage. I got taken with shipping free, but with low pricing, you don't make anything. Just be like the store and mark up those items, and put in the shipping cost. When asked to promote or lower prices than you have some leeway to bargain with.
Mercari has helped me increase my customer base as an online seller. I have had positive experiences on the platform as a seller and buyer with no issues. The buyer needs to educate themselves with the tracking and rating program which is easily explained on Mercari's help pages. Hopefully this company will rival eBay in years to come by continually improving.
Mercari- a place where you can find just about anything you can think of. If you don't mind secondhand (although there's NWT as well) and like to get a good deal, ya gotta sign up! Collectibles, clothes, shoes, electronics, and so on- you name it, Mercari probably has something for you. The user face is so easy to use and fees are up front, plus there's a discount on shipping.
Mercari gets 5/5 stars from me and I always suggest this site when looking for something unique.
I found this site through a friend and I love it! I've been reading the reviews and there are so many negative ones, but this has not been my experience with Mercari. I like the simplicity and design of its website. Mercari is easy to use. I like the variety of shipping options and the low seller fees. I recently had to make contact and customer service responded within the same day. I'm happy with Mercari!
Tip for consumers:
I take time to read the seller's feedback from their sellers. Is their product what it claims to be? Do they ship in a timely manner? Are customers general pleased with their purchase? This weighs on my decision whether I choose to make a purchase or not.
Love the app. A marketplace I can sell my Pagan/Metaphysical artwork on. I've been on Mercari since August 2016, I have had no problems so far, and only all great experiences. Over 30 gre at ratings. Facebook search for Mercari support groups to get a better understanding how the app works.
Honestly, I see all the negative reviews... And while I can understand some complaints, a lot of them seem like people who just got angry over not getting away with something.
I've been a member of Mercari since 2018 as a buyer. I recently started selling in November 2020, and in the past 4 months, I've made almost $400. I've made a couple mistakes, one on shipping, but I really haven't had any complaints. I have over 40 5 star reviews as a seller (and 1 4 star review, where the buyer states what a rare item I sold him, and how lucky he was to find it but still gave me 4 stars?) And all 5 stars as a buyer.
I've had some weird cancellations as a buyer, one attempted (and denied) return for a pair of boots that the buyer had said she loved and then tried to return anyway...
Some of the people can suck, but without Mercari I'd have never been able to start selling online. I was so intimidated for so long over fees and shipping, I had no idea where to begin. But I've been pretty successful over Mercari. I'm grateful. Their customer service even commented on mine, saying my outstanding customer service was reflected in my superb ratings (their words, not mine)
It's really helped me supplement my income, which we all know right now is beyond critical...
Plus, the satisfaction and sense of accomplishment I get with every sale is something I truly am grateful for.
They customer service can be a little confused at times, but I think they try their best. I have more complaints about the postal service than mercari, honestly.
And there are some who will scam you, I've had a small amount of experiences in that area, but I try to take it as a learning experience, and a chance to develop my grace.
I am truly grateful for this platform, it's been paramount in so much of my forward progress during this stressful time, and really gives me something to look forward to, be ambitious about, and be excited for.
If you learn from your mistakes, pay attention to the guidelines, and read reviews from buyers and sellers before doing business, you can do pretty well with this app. That's my 2 cents. :)
Tip for consumers:
Mind the guidelines, treat others with courtesy and read (also write) full descriptions on items. And know that nothing is flawless, but this app truly has been (*knock on wood) nothing short of a blessing for me
Products used:
I've bought and sold clothing, jewelry, shoes, glassware, even Versaci Perfume
This is Mercari: The Selling App. The fast and easy way to sell or buy almost anything.
We're happy to hear of your positive experience using our marketplace! Don't forget, if you have questions or concerns, contact us by emailing contact@mercari.com. Thanks for using Mercari! -DE