MemberdealsReviews 29

I bought tickets during COVID-19 and was unable to use them. The park was close, they won't reinstate or refund us. Just heartless!

I bought a Great America ticket through GOVX and was transferred to membersdeals.com. The ticket never came to my email I tried to get a hold of somebody and could not, I had to buy another ticket at the park. The next day I finaly got a hold of someone Members deals refuse to refund my money. They did try multiple times to send me the ticket and still it never came threw, still they refused refunding my money. After the 4th or 5th time they sent it I did get them but still I already went I just wanted the ticket because I paid for it. DO NOT TRUST THEM! Every review is negative.

I bought football tickets through GOVX and was transferred to membersdeals.com. I spent over $2000.00 for tickets. Paid for refund insurance. I paid with a credit card and filed a dispute. Members deals refuse to refund my money. Ticketmaster has no record of the tickets. I called multiple times and kept getting the run around now I am pursuing legal help in addition to filing a dispute with my credit card company. DO NOT TRUST THEM! Every review is negative including mine. Tried to contact insurance and got nowhere.

I booked a hotel at Las Vegas and was charged full amount by memberdeals. The day I showed up to the hotel the hotel tells me members deals cancelled my reservation. Memberdeals refuses to return my money since they charged me the full amount and cancelled my reservation without my knowledge. I submitted claim and they closed the claim and refused to issue credit or a refund. I submitted a second claim and all they do is stall for time and refuse to come up with a solution. Save yourself some time and money and don't book or buy anything through them. And as I can see other reviewers have similar problems. Stalling for time and refusing to give back money.

I bought 8 tickets for a Red Sox game on 8/26 at 4:10. We had friends visiting from Japan and this was a big deal for them to go and see. We bought nice tickets and paid $1260 for all 8. Right after we bought the tickets (6/15) we received an email saying we had received our tickets. We never double cheeked the quantity sent until we went to get everything squared away at noon on 8/26. We had only been sent 4 tickets- not 8.

I then called member deals at 12:45. I talked to someone who said the issue would be resolved between 1-3 hours. I said resolved meant getting the tickets – they said yes. They sent me an email that said it would be resolved or I would be contacted with an update between 1-3 hours later. No one every contacted me nor was it resolved.

My mom then called back at 3:45 to figure out where my tickets were – that call was dropped and then had to call in another time. Once she got someone they said they still hadn't been released by the seller and they were 'working on it'. She said the game started at 4:10 and she needed a refund or the tickets so we could buy more tickets at the gate. She stayed on the phone with them until 4:15 at which point she gave up because the game started and they wanted to get in. Short version is neither happened- we didn't get tickets, and we didn't get refunded.

There is also no disclosures on the site that say they tickets may not be delivered. They said you will receive the ticket before the game. They provided no assistance or follow up that it actually happened.

I have been trying to get a refund for those tickets not delivered and they just denied my claim saying I 'received the tickets'. I did not receive the tickets and their team even confirmed I did not receive. This is a SCAM.

Will never again use memberdeals.com (military discount site), to purchase tickets again. I bought the tickets August 4th for a family recreation trip on Friday 8/18, After Hawaiian water park in Waco cut their days to Saturday and Sunday's only this week, website didnt reflect this change in schedule. Memberdeals.com refused to give me my $265, After emailing them this was their condensenting sorry excuse:
I am writing to follow up on your previous inquiry regarding Order #*******. It is my pleasure to further assist you.

Your requests are very important to us. For this reason, we have exhausted every avenue in advocacy of your refund request. Regrettably, the refund is unable to be issued. The tickets are still valid until September 10,2023.

As this purchase was made as a final sale product, we are unable to cancel, modify or exchange the tickets in any way. I apologize for any inconvenience this may cause.

I purchased the a city pass for my wife's birthday. We used 1 day last week and and stuck in a bad rain storm and poor weather the rest of the weekend and was unable to use the other 2 passes for that weekend so we came back the following weekend and was told our pass expired when we should have had 7 days from the first use. Called customer service asked for a manager after being told our refund for the others attractions where Subject to approval and he was not helpful either. So needless to say a waste of money and a hour and a half drive. Overall very disappointed with the service will not use again

TL;DR: this website is a hotbed of scammers, and the company takes no responsibility, denying refunds when it's clear they've been used to scam a customer.

Full Story: Never buy tickets through this website. I get access to MemberDeals through my employment with Meta and I used them to buy 8 tickets to a Yankees/Padres game on May 26th. We paid $338 for 8 tickets a few weeks before the game. When I got the link to accept the tickets, clicked on it, and it showed an error "seller has cancelled the transfer". I called MemberDeals and they resent the link to the tickets, but it still showed as a seller-cancelled transfer. I called again and they said they'd work with their partner to resolve it, but the game was in 3 hours. They said they would resolve it before the game. They never did. I emailed them asking for an update, and they said they'd get back to us in 72 hours. We had to pay $645 for same-day tickets in the same section. Memberdeals emailed me every 72 hours for the next 2 weeks and 3 days. Then they said the purchase was final sale and I was not eligible for a refund. I am in the process of calling and calling to try to speak with someone who can refund my purchase, but I believe they should also refund me the purchase of the new tickets since it was THEIR error that caused me to incur the cost. I WILL NEVER BUY FROM THEM AGAIN AND NEITHER SHOULD YOU IF YOU WANT TO ACTUALLY GET WHAT YOU PAY FOR.

I purchased (8) knotts berry farm tickets for xmas for our 5 kiddos, our flight got canceled xmas morning so we were unable to take our vacation. I filed a claim xmas morning with them and MEMBERS DEALS has continuously said they are "working on it" (aka using a stall tactic) to not refund our money and to make things worse when we called to check status today they said they can't find our original claim, how flippin' convenient, good thing I have the original email from them December