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Melondipity has a rating of 4.3 stars from 11 reviews, indicating that most customers are generally satisfied with their purchases. Melondipity ranks 35th among Baby sites.
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Customer service is great! I had a small issue with an item I ordered and emailed the Co. They emailed back very quickly and offered to make the change. That was on Friday. The following Monday a package arrived in the mail with a replacement. Who does that? A very honorable company I will do business with again. Thank you! PS. The Christmas Elf Hat is the cutest ever!
I ordered the seersucker bow tie onesie/hat combo in addition to another beanie hat. I only received the two hats and no onesie! I immediately sent an email to customer service and received a generic reply stating they would respond, typically within 24 hours. Well, it has been 5 days and I have heard nothing! There's no way to speak with anyone because apparently you can only contact via email. I tried giving the benefit of the doubt thinking it was just an error but at this point, they aren't trying to rectify the situation.
I ordered the pink and white stripped little hat (with initials) for my granddaughter who is arriving soon. I received a white one in its place. I sent an email and they asked for me to send a picture. I did and they said they would send out a replacement. That was on 2/10. I have not received anything yet and I have sent four messages inquiring about where my replacement hat is. I have not received a response. I needed it for the baby shower this weekend and now I won't have it in time. I'm very disappointed!
Products used:
Newborn hat
* Melondipity attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I received my 2 newborn babyhospital hats today. I was excited when I got the package and disappointed when I opened it. The size of the hat is so so small, it looks like it would fit a premie, but not a full term baby. Extremely disappointed and feel like I wasted $40 on 2 monogrammed hats and doubt the baby will even fit into them. I have some friends that are expecting around the same time I am and definitely won't recommend!
Waiting on phone call back to see what happened to my order that was supposedly shipped over a week ago but has yet to leave the facility in Orlando! Customer service # is a joke as they seem to have no clue about orders. Just a glorified answering service that forwards your issue to have someone call you back. Still waiting on that to happen. Unacceptable business practice.
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