Good variety of games and payment options, but I had issues withdrawing funds to my e-wallet. At first, the transaction was rejected without explanation, but with patience and contact with support, I managed to resolve it.
1xbet, melbet
I am beyond frustrated with my experience on Melbet. After creating my account on [date], 7/01/2024 depositing funds, and placing bets, I attempted to withdraw my winnings. I was asked for identity verification documents and have sent my national ID card over 20 TIMES!
Despite my efforts, I keep getting the same infuriating response:
"Unfortunately, without providing the requested files any further consultations are impossible. Following messages from you will be ignored."
My documents are clear, valid, and meet all necessary requirements, yet they are continually rejected. Customer support has been utterly useless, providing vague and unhelpful responses. It's incredibly frustrating to feel ignored and mistreated.
I propose a simple solution: a video call for live verification. This would allow me to show my national ID card and confirm my identity directly. If Melbet does not support national ID cards, they should offer an alternative verification method like this.
If this issue is not resolved promptly, I will be forced to escalate my complaint to relevant gambling authorities and consumer protection agencies. Additionally, I will upload a detailed video on my YouTube channel to share my experience and warn others about these issues.
This experience has been a nightmare, and I urge others to think twice before using Melbet. This company needs to take immediate action to resolve customer issues and improve their support.
Hello, Muhammad!
We are very sorry to hear about the negative experience you encountered.
Please contact us again by email info-en@melbet.com, provide your player ID and a description of the problem, we will do our best to help you.
Also, we will definitely take all measures necessary to improve the quality of service for players.
Best regards,
Melbet team.
MelBet offers over 1,000 daily events, with a wide selection of additional markets for specific events. You will also find great betting options on international games, both for clubs and national teams.
Need help? MelBet customer support is available 24/7 via email, telephone (+442038077601) or via the online consultancy service.
Bet with MelBet and always have luck on your side!
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Erro!
Thank you for your feedback and for sharing your experience. We’re glad to hear that you’re enjoying our game selection and payment options. We understand how frustrating withdrawal issues can be, and we appreciate your patience while our support team assisted you.
If you ever encounter any difficulties in the future, please don’t hesitate to reach out—we’re always here to help. Wishing you a smooth and enjoyable experience on our platform!
Best regards,
Melbet team.