Meijer does NOT care.
1. Two weeks ago I spent over $50 on a Brita water dispenser that was broken upon delivery: Meijer wants me to return the defective item, which would be fine, if I had a car.
2. The website is horrible with nonstop glitches, fails to load the pages fully, and has a generally poor user interface.
3. Meijer takes no responsibility: If there are substitutions on an account that has no substitutions, it's out of their control, because Shipt. If there ARE approved substitutions but Shipt just doesn't get them, it's out of their control, because Shipt. If____ then_____.
4. The consumer is often ping ponged back and forth between Meijer customer service and Shipt. I don't care who did it, Meijer is responsible for the entire experience, and does nothing except give excuses, fails to take responsibility, makes no attempt to make it right, and does not even pretend to be sorry.

Today, my order was delivered to NOT ME, and Meijer has done nothing, other than waste my time. Meijer said: "Thank you for your patience, I was able to talk with Shipt who said the order had been delivered. If you have any further questions please call *******537, or if you feel your order may have been stolen, to report it to your local authorities. Is there anything else I could assist you with today?"

THE ORDER WAS NOT STOLEN IT WAS DELIVERED TO NOT ME! I CANNOT FILE A POLICE REPORT FOR STOLEN GOODS DELIVERED TO THE WRONG ADDRESS. I DON'T EVEN KNOW WHICH BUILDING THIS IS BUT IT'S NOT MINE.

After 2+ hours on the phone with Meijer, Shipt, and Meijer, they finally agreed to give me a refund, which 'may take several business days'.

I have been a customer of the Meijer Store in Mentor, Ohio, *******, since it opened. We have been very pleased with the customer service and the products of your store. I do my weekly shopping in your store, and I would say I average over $500-1000 per month in groceries. I can easily shop elsewhere.
It is with great displeasure that I must tell you about a recent negative experience I had in your store on Monday October 9,2023. I was shopping for groceries and in your reduced section of housewares, there was a blanket I saw that had a reduced tag on it that was market 50% off. When I was done shopping, I was in line at the register and the cashier tried to ring up the item and it was not showing a reduced price. I said, it was in the reduced-price section and that's how it was marked. She said, let me call the manager. She called the manager on duty and was on the phone with him. He proceeded to yell at her, I could hear him, and she said, what should I tell the customer? He said, it's the regular price. I at that point said forget it. I'll buy a blanket elsewhere, but I was embarrassed for her. I asked if he was available to speak to him.
She called him back and said the customer would like to speak with you.
I waited a few minutes, and this disheveled looking man walks over to me and says, 'are you the guy with the blanket'? I said, yes, I am, who are you? He said, can't you read? I'm Ron, the manager? At that point, I said, where is your name for me to read, he said, oh, and pulled his name tag out of his pocket. He never introduced himself. He said the blanket is the price it is, I am not going to discount it. I said that's fine, I don't want it anyways. I'll buy it elsewhere. I was just appalled at the way you embarrassed your staff member.
Then he looks over at my cart and says is that 'thing' yours? He was pointing to my 15-pound puppy in the cart. I said he is not a thing; he is my dog and a member of my family. He proceeded to reprimand me about how your store does not allow pets in the store. I told him, it's interesting there are no signs indicating that pets are not allowed, and your greeters always meet me at the door and are happy to see my dog. In fact, that evening there were two German shepherds in the pet department with their owners. He continued to argue with me. He said I don't care about those other dogs; I care that you have your dog here. I don't want it here. He was out and out angry. It was scary, the look in his face.
I asked for his manager's name, and he gave me Randy Sulivan's name and number.
He then proceeded to tell me he wanted me to leave the store and began to get in my face and started to reach for my arm and coat. I stopped in my tracks and said, 'you touch me sir, and you will be the sorriest man in Mentor Ohio tonight' He backed off and I walked out.
As we walked out, he tried to show me the sticker on the window. Which was only the size of quarter. I ignored him and proceeded to walk out.
On Tuesday, October 10,2023, about 9:30 in the morning, I contacted Randy Sullivan and explained what had happened.
Randy appeared very aloof about the whole incident. "He said give me a day or so to investigate it and I'll get back to you." I asked for this manager's Ron's last name, and he said, that's not necessary. He gave his manager's name, Darren Wilson, and I called and left him a message. They told me to expect a call within 24-48 hours or longer.
I called Randy again on Wednesday October 10,2023, as a follow up and he was off work. I was able to get the manager's last name Ron Balcomb.
This cannot be an isolated incident of this type of behavior with this employee and it is allowed to continue in the workplace.
I guess, I am just appalled that a company as large as Meijer's takes a threat so lightly with the violence that has taken place in the workplace, schools, etc. This happens to a customer and there is not a major concern?
I contacted the corporate office customer service office department today and spoke with Greg. Very nice gentleman. He will take down a report. In the meantime, who knows what could happen with someone like this in the workplace with customers.
I have decided to file a police report to protect myself in the event something else does transpire.
If I don't get a response to my concerns, I can easily shop elsewhere. I can let my neighbors know as well.
The Corporate viewed the video tapes and substantiated that Ron Balcomb's actions were considered an attempted assault. They have done nothing about this. The police have done nothing about this. Please be cautious in going in this store. This man is dangerous.
Very disappointed Customer

County stunk the stoker of shells has said vary rude. Vary bad not coming again lolololololololololol

Meijer in Englewood sucks I will not shop at meijers again now I shop Walmart now!

In the winter of 2017 I purchased a 20 lb bag of Meijer brand "Pet Friendly" ice melt. The bag was not opened till January of 2018 when a small amount was scattered over a stamped concrete patio where our dog is let out. On February 4th 2018 I noticed flaking and pitting of our concrete patio. I immediately took pictures and called the Meijer customer support number. I was by a gentleman someone would contact me within a couple weeks. Well a couple weeks turned in to over a month. I again called the customer support number and was told they had no record of my call and I needed to contact the store manager. I contacted the store manager (assistant) and was told I needed to talk to corporate (no kidding). She was very helpful and assured me I would hear from someone and I did. Kim from Risk Management was listened to my story, was concerned for my dog and appeared to want to help. She said she would contact the manufacture and she did. The manufacture said they would file an insurance claim and they did. The insurance company CNA called me and took my information listened to my story and told me to file a claim with my homeowners (No I don't think so). I sent them photos, weighed the remaining product. They never sent anyone to look at the damage, never sent anyone to estimate the cost (which is over $*******). Never did anything but send letter more than 2 months later declining the claim "Damages to your patio appear to be a direct result of failure to follow application instructions which recommends using a hand-held broadcast spreader to apply the product and to remove the slush and water when melted to prevent re-freezing". The spreader is a recommendation and clearing the area of snow ice and slush is common sense for safety. None of the above has anything to do with the product being so caustic it eats concrete yet is safe for pets. DO NOT TRUST MEIJER, DO NOT SHOP MEIJER, DO NOT DO NOT ABSOLUTELY DO NOT GET ANYTHING FOR YOUR PETS AT MEIJERS.

Great products, prices and staff