• McDonald's

McDonald's

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Overview

McDonald's has a rating of 2.0 stars from 528 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about McDonald's most frequently mention customer service, fast food, and ice cream problems. McDonald's ranks 294th among Restaurants sites.

  • Service
    224
  • Value
    212
  • Shipping
    107
  • Returns
    114
  • Quality
    196
Positive reviews (last 12 months): 10.1%
Positive
17
Neutral
7
Negative
145
60
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Their delivery service was stupid, and their customer service was stupid as well.
  • The hotcakes were OK, but the drive thru neglected butter, so I had to use my own at home.
How would you rate McDonald's?
Top Positive Review

“McDonald's Delivery: Fast Food Convenience with Caveats”

guillermo m.
5/1/24

McDonald's delivery service offers convenience for those craving fast food from the comfort of their homes. The plus side is the speed of delivery, with orders often arriving sooner than expected. Additionally, the delivery tracking feature provides real-time updates, allowing customers to monitor the progress of their orders. However, there are drawbacks to consider. The quality of the food upon delivery can be inconsistent, with some items arriving cold or soggy. Furthermore, navigating the delivery app and resolving issues with orders can be challenging, as customer service responses are often delayed or unhelpful. Overall, while McDonald's delivery offers convenience, improvements in food quality and customer service responsiveness are needed to ensure a satisfying experience for customers.

Top Critical Review

“The Worst”

Michael B.
1/31/24

Horrible employees, slow service, mediocre food and now exorbitant prices. It's time society puts McDonald's back in their place, serving the people and not themselves! Poor customer service, the employees are third rate (go figure, they're all woke) and the food has not changed for the better. And you folks get record profits, each year. Time for you to be boycotted!

Reviews (528)

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Other

Reviews that mention popular keywords

customer service (39) drive thru (36) quarter pounder (13) dining room (9)
Thumbnail of user guillermomaripan41
31 reviews
0 helpful votes
May 1st, 2024

McDonald's delivery service offers convenience for those craving fast food from the comfort of their homes. The plus side is the speed of delivery, with orders often arriving sooner than expected. Additionally, the delivery tracking feature provides real-time updates, allowing customers to monitor the progress of their orders. However, there are drawbacks to consider. The quality of the food upon delivery can be inconsistent, with some items arriving cold or soggy. Furthermore, navigating the delivery app and resolving issues with orders can be challenging, as customer service responses are often delayed or unhelpful. Overall, while McDonald's delivery offers convenience, improvements in food quality and customer service responsiveness are needed to ensure a satisfying experience for customers.

Thumbnail of user ameliac209
1 review
0 helpful votes
September 20th, 2023

Went in for a meal with the double peels we won, got our meals, qent back later that day ans they said we xouldnr get a mcdlury with it bc wr are under 18, so you saying because we under 18 we cant get a mcflury vut we can go get a full meal being under 18 makes sense don't it

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Thumbnail of user ambert452
2 reviews
0 helpful votes
January 18th, 2023

The McDonald's in Whitley City, KY is very very slow. They don't have the help they need and the help that they do have...well let's just say it's not the best. I know it's hard to get ppl to work but come on guys. 15 minutes on a drink only order...no call for that.

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Thumbnail of user savannahk48
2 reviews
0 helpful votes
November 29th, 2022

Only reason for 4 stars is that my kids love it, they love their toys and they don't care that much about food, so they are always happy when we go to McDonald's. My opinion is that service can be much better, and off course food.

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Thumbnail of user austinm415
1 review
0 helpful votes
November 20th, 2022

Went to go order food for my today, and came across a worker named Ashley. I Notice she was a bit upset so of course I asked if she was alright, she looked up at me and said "yeah,thanks for asking". She took my order and banged my food, made sure everything was all set. Even told me to have a fantastic night. 10/10

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Thumbnail of user eleynaw
1 review
1 helpful vote
September 23rd, 2022

I give them a 4 because their fries aren't that salty and good and their teas aren't that sweet and if you want non sweet they aren't that unsweet and if you want sweet they aren't that sweet.!

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Thumbnail of user laurah2635
5 reviews
0 helpful votes
October 15th, 2022

McDonald's, One of the best place to eat every other day. Healthy and tasty food. Very good service. The feel is comfortable and relaxing.

Thumbnail of user kathyc1348
1 review
1 helpful vote
January 13th, 2023

The custard cream and blueberry holiday pies are awesome. Please keep them for awhile. It is the best holiday pies McDonald has had in awhile.

Thumbnail of user vincetm1
3 reviews
1 helpful vote
March 7th, 2019

Great attention to detail with respect to the ingredients chosen and they are used in. Bar far my favorite burger. Great service by genuine people that actually care about what they are doing. Love it

Thumbnail of user tabbyphelps1976
2 reviews
0 helpful votes
August 7th, 2023

1 manager took orders made food and handed it out to us you need more workers but food hot fresh and best tasty for awhile there. Good job 1 man manager show...

Tip for consumers:
Get more workers like that 1 man show in creston iowa I used be a manager years ago there it can be done with right workers

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Thumbnail of user estherm332
5 reviews
1 helpful vote
August 3rd, 2023

Our favorite family place when i was young, lots of happy memories from this place. I wish the food was as good as it was back then. But i still come here now and then.

Thumbnail of user jasmilee
2 reviews
0 helpful votes
October 26th, 2022

My family and me, we love McDonald's! Our kids especially, when it comes to restoraunts and fast food places, McDonald's is their favorite. Us grown ups, we know that there are more places with maybe better food our service, but kids are the happiest in McDonald's, they love playing with there toys and they adore french fries and ice cream

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Thumbnail of user janayah4
1 review
0 helpful votes
November 26th, 2022

The food is good but I do get tired of it, they should add all day breakfast agin because I don't wake up early enough to get my McGriddle! All I'm saying is that I need all day breakfast agin plz

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Thumbnail of user hannahr89
2 reviews
5 helpful votes
September 1st, 2019

Every time I come to this place it's always a great experience. I've come across a few different people and all of them are very friendly and helpful. They all go out of their way to make sure you are being helped to the fullest.

Thumbnail of user clarkm47
5 reviews
7 helpful votes
March 6th, 2019

This is my childhood place to go.It was awesome a few years back, I love it's beef burger. But now it's does not tastes that great. But the best thing in it is always clean, quick customer service, Other thsn beef I highly recommend their fish pack which is really yumm, so fresh.

Thumbnail of user deepua1
1 review
1 helpful vote
July 6th, 2021

There are a variety of food options accessible at all times, including chicken burgers, veggie burgers, and French fries. They can also give home delivery within 30 minutes, as well as other services such as discounts and a large selection of popular foods on sale. While I booking an order I use Saveplus coupons which are suggested by one of my friends this is the best coupons site I have ever seen guys once you check and confirm this is the best site for the coupons

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Thumbnail of user burtenf
4 reviews
2 helpful votes
April 9th, 2019

Food here is amazing! A little on the pricey side, but totally worth it! If you're a fan of just mustard and tomato on your burger this may not be the place for you. But if you like trying new things this is definitely a must -see!

Thumbnail of user karenm5414
1 review
0 helpful votes
September 7th, 2023

I want the classic buns back for the small hamburger. The new buns ruined the taste. The classic buns helped make the small hamburger a delightful treat. I won't order it again unless the classic buns returns.

Thumbnail of user tinalouisel
17 reviews
104 helpful votes
August 20th, 2018

I occasionally eat at my local restaurant when I need to grab a quick bite while out running errands. I choose McDonald's specifically because I know exactly what I'm going to get when I order.

I love the consistency in the taste and quality of their products. I also love how spotlessly clean their restaurant is. I have grown accustomed to this over the years. My only issue is that the prices are never consistent. But hey! It won't stop me from ordering a double cheeseburger if that's what I'm craving. Their French Fries are still the best anywhere on the market!

Lines move along quickly and efficiently, cashiers are friendly and efficient. Dine-in or take-out, doesn't matter. The quality is the same. Wish the pricing was equally consistent.

Thumbnail of user antoniod74
3 reviews
2 helpful votes
February 28th, 2019

Usually, I satisfied with service at McDonald's but today isn't. It seemed that the staff wasn't pleasured to see us. But maybe it is only my own opinion.

Thumbnail of user lynnp114
4 reviews
0 helpful votes
April 9th, 2019

A fantastic experience, great service throughout, a well -composed set deals and good matches with drinks. Childern's happy meal also a fine balance between what is desired and expanding the taste.

Thumbnail of user olofg
2 reviews
0 helpful votes
May 21st, 2019

So, okay good, why do I like McDonalds? Well, the very first point is that you can find a McDonalds restaurant in like every place. The Second point id that the food tastes very tasty.

Thumbnail of user rishia2
2 reviews
1 helpful vote
July 2nd, 2018

Cool place to hang out with friends and the burger was always good in taste. Mc Puff is really nice.

Thumbnail of user bilalm29
4 reviews
3 helpful votes
June 16th, 2019

It is one of the organization that is providing goods to customer according to their need

I love its food

Really good.

Thumbnail of user kaylamasonisthebest
1 review
0 helpful votes
June 16th, 2023

The bathrooms were dirty but the workers were nice besides Jared he was really pushy on what I should order

Products used:
Belts

Service
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Quality

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