MaxSold

We sold everything we own to move to Texas. This includes lots of furniture and paintings, collectibles and several other items. We made less than $600 on a household full of stuff - even a leather sleeper couch. The pictures were not done professionally and I believe we should have sold our stuff on our own and would have made more than 3 times of what we made through MaxSold. Unfortunately we did not have the time to sell on our own so I reached out to MaxSold. I would not recommend them at all.

Maxsold takes % of your purchase but no services in return. I hope that anyone reading this will beware of dealing with a company that has no loyalty to their customers.

The site isnt worth the hassle. Auctions can be cancelled last minute and measures can be put in wrong by the sellers.

They did an auction to sell my fathers house so we would have money to pay for his care in a nursing home.
I have a picture with one of the workers with her going through my briefcase. We have tried repeatedly to contact the company and get no answer. The police have tried to contact them no luck. I finally found an address in White Plains and still no response. I have emailed them called myself and no response. I think these people should be shut down.

Wish I would have read these reviews before I sent them my bank account info, pictures of my family antiques and Any of my personal info…they just sent me a bill that I owe them! They lead you to believe you will get something and, at the last minute they turn the tables on who owes whom…should have listed in Facebook Marketplace or had a weekend yard sale…all nice and cheery to lure you in but, they help the bidders, Not the sellers, as Every one of these reviews has stated…they feel you owe them All…not a good or nice service to those trying to Share a Little profit…they're greedy…BE VERY AWARE!

I ran a seller managed auction. The service provided no help, and they were not clear about the fees they would charge on the back end. Most items sold for next to nothing, and also a third of the buyers didn't even show up to pick the items up. The whole experience was a waste of time and money.

Outrageous premium charges, buried in fine print. These + HST charges on used items means you will pay 27% more than your bid.

And the pickup windows are 2 mins. Seriously.
Caveat Emptor

We bought 2 lots of cds today. Most were just cases and no cds. You don't have the opportunity to go through 100+ cds at the site during Covid and time allotted. Found out when we got home. We spend a lot of money with this company and if they don't make it right, we will never purchase again. $40 isn't a lot but the principle is. We cannot preview before we bid but never expected to be ripped off so blatantly. Will post the resolution once they decide

Maxsold is unsafe. They share the exact location of estate sales, and everything available to steal. Within a day of our auction going live online, the house was robbed of every bit of silver. The same thing had happened at one of their other auctions a couple of weeks previous. They can't prevent robberies, but they could start by not providing street locations - and advising upcoming auctions when there has been a robbery (we would have removed all of the lots in that case - of note, the house had stood empty for 3+ months with family and a paid caretaker checking in every couple of days - the robbery happened as soon as the auction went online).

I missed my pick ups due to Tropical storm Henri' and also the time frame I was given for an alternate: the pickup sight was closed. This was an emergency, MaxSold Terms clearly state Emergencies: we will work with you. All I received was a form e-mail reply and that form reply did nothing to address my plea It only presented their terms and conditions, I replied as was directed and received the same response form E-mail I strongly urge people to avoid any business with MaxSold.

Not happy with Maxsold. Bought the bike that had mechanical problems. Only found out about them when brought it home. Was refused in refund with excuse that I had to show the issues at pick up location. Was overcharged with premium fee. No way to choose the day convenient for me, only the day they tell you. So say goodbye to either your purchase or the plans for that day. I would not buy from Maxsold auction again.

I purchased some things from the real estate agent. These things were put on a list and given to Maxsold. They did not list them in the auction. When I arrived with the agent. After they were done with the sold items from the auction… my things and many other things were gone. Tried to resolve this with maxsold. Got many e mails back. Bunch of double talk and no answer to what happened to the missing items. Never use anyone that would steal things from you for their own personal gain. Horrible business practices..

This is a message from max sold from trustpilot,

Hi Amir, we're so sorry to hear. It's disappointing that you had an unsatisfactory experience. We would be happy to follow up with you and attempt to make it right in your eyes.

2/4/2022 6:15 PM, I sent second message hoping they will do what they promised, "attempt to make it right in your eyes." I think is obvious to every conscious mind, is just another LIE. Maxsold, needs everything from you but you/ I can't get a simple explanation from them. Every normal company puts customers first, except this one. I will keep exposing this strange company so let's see who will get tired.

1. Maxsold -Management doesn't think of seller/team reader with attitude towards, or due to non-experience with dealing with issues.
2. Whenever items are missing from the site or switched items with other auction winners.
They just try to make excuses by covering their faults.
Maxsold doesn't care for how we get there or with hope to get the winning items.
Obviously Seems like Maxsold thinks time spent to get there and gas is free, not mind disappointing.
I strongly recommend setting up manuals toward pick up processa and dealing with pick ups.
I met a lot of people complaining at the site for pick up.

Bid ended 1dollar doesn't mean the seller can remove items valuable more than 1 dollar.
Maxsold please care for the pick up process train employees.
Not only care for your commissions but you should train employees

Maxsold was advised items were being advertised as autographed with false signatures. They refused to remove my bid and allowed others to get into a bidding war without disclosing the issue. Customer support is lazy and uncaring. My account has been closed due to their unethical behaviour

Would never use MaxSold again, and would not recommend to anyone. Their lack of consideration of our requests regarding our family holdings was unbelievable and ignored in most instances. Although we were told things would be the way we had requested, it was merely lip service to our total dissatisfaction, and not wanting to deal with it. Communication was sadly lacking between office staff and those in the field, which doesn't make for a cohesive team performance.

I hate to write a poor review because there are things we were impressed about Maxsold, but getting a hold of someone there to respond to questions and concerns was so frustrating and pointless! We have tried numerous times to speak to ANYONE at the company and it seems that once they have your business, they couldn't care less about you. Leaving messages on the phone or email was a huge waste of time. The biggest problem was the billing. We were charged for something that was stolen during the pickup even though it was a partner managed auction and there were 4 people at the house supposedly watching people go pick up their purchases. After the item was discovered to be stolen, the manager told us that the rightful purchaser would be refunded but we would be charged! After I complained to someone that evening via phone (after many attempts to get a hold of someone), Riley (on the phone) assured me that Maxsold would NOT charge us. A week later, we got the bill and lo and behold, WE WERE CHARGED! No one answers the phone to explain. I am truly disgusted and will not recommend Maxsold to anyone!

I was so very impressed with the initial interactions, the team who came to photograph and list my items, and the overall process. Then the lack of appropriate marketing in my area meant that after I paid the fees I only netted $100, almost half of the sold items were not picked up so they are still my problem to deal with, and during the supervised pick up, three different incidents happened that damaged walls in my home. The agents on site assured me that MaxSold would take care of it. I have called multiple times, asked to speak to "supervisors" who promised return calls, and no one will call me back and we are over a month out from the pick up date. What had started out as a great experience quickly turned sour and I am beyond disappointed that MaxSold won't even return my calls.

I am writing about Maxsold to warn everyone not to sell or buy from their online auctions. For one they customer service don't know really anything about auctions, their online chat is just generated responses. You can't get a manager, owner or any legit person to contact you. They have no problem trying to charge you card over and over again but will not return my call or claim that someone will get right back to me. I have bid on many items & wanted more info on them snatches, damages, labels & they send they can't help because the seller never returns their calls. First of all that's bull... The sellers want to make as much money as possible. I have been a antique dealer for over 25 years & spent a lot of money in auction houses online & in person and the lack knowledge, etiquette, & large commissions that they charge to the seller who does ALL THE WORK is a disgrace. So when I was questioning myself on purchase, I went on the Better Business Bureau, I was confirmed to NEVER BUY from this company. The reviews & complaints are REALLY BAD & MANY. And the saddest thing in they take advantage the seller BIG TIME. This company should be shut down.

Do you have girls that work with you or for you, Sarah Tammy, morissa, April and many more that do meth on their break and steal from the people they are supposed to be helping I will not hire this place. It is a joke they have no idea who they're hiring to do the work.

I overpaid and got shafted with everything I bought from this guy (Mike New Jersey based Max Sold) He puts high value on junk. I spent a couple of hundred dollars and was thourghly coned. Skip them altogether. If you call or see or speak to a very fat guy who's name is Mike that is a King Con Artist.He skims all the good stuff and sells the low value at high prices.

Good: professional team, great process, most everything gone.
Bad: failed to list several lots on auction, failed pickups given refunds due to no fault of mine, 100% fault of MaxSold. No restitution offered.
BEWARE: MaxSold tells you it is a $700 flat fee and 30% of sales. However, they subtract the 30% first then take an additional $700 costing you more - a mathematics trick that favors them.
Customer service: After they finish the auction, they don't return emails or answer questions about how they calculate your share of money. They just take their money and are done with you.

These people called me 3 times before 8AM, and another two times after. They were told to take me off their list, and called me two more times after that. They then sent me emails for their service, I only contacted them to find out who was calling me@ 5:33AM