MatsMatsMatsReviews 28

I bought a product in November/2022 and until today they haven't delivered it to me and they don't answer my emails or answer calls. DON'T WASTE YOUR TIME OR YOUR MONEY.

Ordered mirrors for our new dance studios, clear back in November, paying over $2k. They never shipped them, won't answer their phones, emails, ANYTHING. We are a small business, who just took a huge leap to get into a larger space, spending money we barely have, to expand our business... This set us behind, so much. We are out thousands, and have dance studios with no mirrors (and now we can't afford to buy more), because of this CROOKED company! Absolutely AWFUL! SHAME ON THEM!

I ordered a product. They charged me for it next day. They said it would arrive in 7 to 10 days. No product ever arrived. Called and left messages and sent emails everyday for 3 weeks. I never received a call or email back. Filed dispute claim with bank to get money back. This company is stealing from and scamming customers, then ghosting them.

I placed an order on November 27,2021 for a non-folding practice/landing mat. The anticipated delivery time was 12-14 weeks. 12-14 weeks from the order date would fall between February 19 and March 5.

On February 12,2022, I emailed them and asked for an estimated shipping date in order to watch the delivery due to the size of the mat. Received an email back stating it should be shipped by the end of March.
On April 1st, after receiving no updates about the ordered product, I again inquired about the shipping date. I received no response to this message. I sent another message on April 5th and received no response. On May 8th, 2022, I sent an email to cancel the order and refund my money. Product was never sent. They promptly responded to my email at this time and issued a refund.

I feel the company had very poor communication during the entire process. I would have cancelled the order sooner and ordered from a different company had I known of the delay in shipping. I feel over 6 months to receive any purchased product is outrageous!

I ordered these mats back in mid July. When I received the quote customer service got right back to me through email and answered the phone when I called. Got the quote, everything looked great. Went to order it and they said the were waiting on the freight to come in but would be no later than 3 weeks. I said ok and we went ahead and ordered since they were $500 cheaper than anyone else on our $3,000 order. 3 weeks goes by and nothing, I called/emailed, nothing. Finally I got him (chris) the only one that works there I believe to answer. I told him I needed to have these in by September 1st. He assured me it would be no problem they will come in. "ok great" Well they did not come in until September 22nd. I had to call and get them to set up the pick up for the freight company, their job. You HAVE to stay on top of them to get your freight! Call email daily! If it wasn't for that it would have been over 3 months. It actually took 9 weeks. The only reason I gave 2 stars was because the mats came in in good shape and are what I ordered. Do not order from them! Pay the extra! Save the headache! I only wish I would have looked at all their reviews first.

First off, I want to note this is the first time I've ever given a bad review. It's in my nature to give people and businesses the benefit of the doubt, but the level of incompetence in this company is truly special.

We ordered a dance floor from this company on August 17th with a guarantee that it would be sent out the same week. "Great," we thought, but the shipping information never came. We called them back in which they claimed the dance floor was damaged so they wouldn't be able to ship on time. However, they promised that it would be shipped the next week. Not surprisingly, it never shipped. A good company would call you and let you know about the delay, but this isn't a good company. We ended up calling them again, only to be informed that they didn't know when it would ship. It's now been about a month later, and they still have no idea when it will ship. They've been screening our calls and ignoring our emails. Only when we canceled our order did they send a terse response that our order had been canceled.

They promised us particular shipping times on four different occasions, and failed to fulfill their promise each time. They lack any integrity and while they have cheap prices, they are not worth the hassle. I highly recommend you go anywhere else for your dancing needs.

I ordered three mats which were supposed to be delivered together with a specific date that provided time for me to have them installed under equipment where I had contracted an installer for that date. Instead, I only got one mat and communicated with customer service. They said (although I had not been informed) that there would be a subsequent delivery. A subsequent delivery came but there was still one missing mat! I communicated again with customer service because I was running out of time and after three emails they admitted that production had messed up and hadn't produced it. They offered to deliver it but way after the installer was coming. While customer service was pleasant, it was a simple order and the company managed to mess it up.

This is the second time I ordered from this company. The first order of crash mats was promised in 7-8 weeks. I received the order in about 10 weeks and the mats were dirty and ripped. Against my better judgement I ordered more mats from them. Maybe because they are less expensive than other places. I ordered 5 mats back in September. I still have not received them. It has been over 3 months since I placed my order. At first they would respond to my emails giving excuses but finally stopped altogether. Don't go through this company just because they have budget friendly merchandise; the time wasted not having your product and headache speaking to the "customer service" is not worth it.

Im so upset with this company! I ordered 40 feet of adjustable barres and its been a disaster. I ordered in time to have for my first class. Now its been 2 weeks without barres. 1st they sent me fixed brackets not adjustable. A week goes by, instead of express shipping which should of been done to take care of the situation. And now im short brackets. Did not receive enough. Oh and is a spilt in obe of the barres. They want pictures of everything and telling me I have to pay shipping now to return because I now will go to a local shop so I can have barres up for week 3.

I ordered a 2-inch folding mat from this company and I needed it 2 feet shorter than standard, so it became a "custom" order. When it arrived (late), I found it wasn't like all the other 2-inch mats I have ever owned or used. It was much harder and more dense. Usually a 2-incher is dense on the bottom and a bit softer on the top, good for stretching. This mat is like a double layer of 1" hard foam. It does not work for my purposes at all. I called before ordering asking if this was the industry standard 2" mat and was told "yes". They were wrong, it is not. When I called about it and said it was unlike other 2" mats I've ever used in any gym, she said this is what they have and I should have requested a sample. I couldn't find anywhere on their website, nor did anyone in their office suggest, anything about ordering a sample. So now I'm stuck with a "custom" mat I cannot use. They don't seem to care at all. Be sure you know what you're ordering, their mats are not like all others. Know what you're ordering or you'll be stuck with something that isn't what you thought it would be.

I received my mat 4' x 12' two weeks ago --it arrived in two days--incredible! It's a great mat, folds easily to carry and shipping was included. Will definitely buy from here again.

STEER CLEAR! This is a terrible business to deal with!

I was told that I would receive the new dance floor I payed over $2,000 for on Wednesday, July 29th.

What really happened?
I did not receive my dance floor on the 29th or the day after. The company never contacted me, so finally I contacted them to figure out where my floor was. They told me "it got delayed" and was not even in my state yet and would be AT LEAST another SEVEN days before it would be delivered.

What did matsmatsmats.com do to try to fix this problem?
Absolutely NOTHING. They don't care that I needed this floor for my Grand Opening in a few days. They didn't try to make the situation better for me. Instead they blame everyone but themselves for the problem.

I am writing this review so no one else will have to deal with the crap that I had to deal with. They are a poorly run business with zero customer service. Take my advice, and stay far away!