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MATCHESFASHION has a rating of 2.0 stars from 148 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MATCHESFASHION most frequently mention customer service, credit card, and last order problems. MATCHESFASHION ranks 281st among Designer Clothes sites.
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No positive highlights yet
I placed an order in the afternoon on Wednesday in the US and just received my order this Friday afternoon. I bought a Self-Portrait dress and it arrived in high-quality, luxury packaging with no issues with the product. Despite some of the other reviews on here, I would most likely order from them again.
It is with sadness I will be closing my account with MatchesFashion after many years as a loyal customer. Since the purchase of the company by Sports Direct (Fraser Group) this has coincided with an extreme deterioration in customer service levels, an increase in postage costs and a charge now imposed to return items. I will now look elsewhere to more professional sites like Mr Porter for my clothing needs.
Finally, after a month, received a response with an apology for mishandling of the customer service and a resolution to the simple question raised by me. No explanation of what has caused the customer service issue, so I cannot say that the root cause has been addressed.
Products used:
dress, sweater, necklace
After three emails and about 2 weeks since the original query on Feb 7th, on February 22nd, I received a response apologizing for the delay and that MF will get back to me shortly. As a surprise to no one I guess, all I have is crickets... I have yet to hear back from anyone. Is anyone still working there to respond to customers? This is supposed to be a luxury retail platform, but it appear to be a complete joke and utter disregard for customers.
Tip for consumers:
Avoid. Use net a porter or mytheresa - both have excellent service.
Products used:
All (necklace, sweater, dress)
I am a huge fan of Matches and have been a customer for years. I have also been buying most of my gifts through them and have them sent to Greece.
We live in London and deliveries take place on time. Since Brexit however, they are really bad with refunds. It takes a minimum of two weeks after they have received the goods to process refunds. I have also had other problems with them which were eventually resolved but only because i insisted and spent a lot of my time to achieve this.
What has made me write this review is the following: on my last order, three items were missing. I emailed them, i telephoned them and the issue is not resolved to date (6 July 2022). I wrote again and still no reply. For the past two days, their telephone lines are down.
Today, as i am writing this, Matches is unreachable. They have received money for goods not delivered. So, the fair description for them is: THIEVES.
Tip for consumers:
Use Net a Porter and Farfetch
Products used:
nothing, until missing item issue is resolved
Delivery is always fast and reliable when it comes to Matches, and prices are usually fair. The issue is, I have so far purchased 3 pairs of Alexander Mcqueen sneakers from them, and only 1 pair was in perfect condition. The other two had small faults such as the sole was slightly damaged, the rubber was loose where the sole and leather upper meet, the leather upper seemed to be stitched in a little wonky on my latest pair etc. I don't know if there is a quality control problem or something, but probably wouldn't recommend if you're buying designer shoes.
Delivery was fast and using DHL but they dont offer free returns, you pay 10 to return the item (and charge steep delivery fees) AND you have to create an account with them to make a return at all. BAD customer service, will not purchase from there again
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MATCHESFASHION.COM offer the latest designer fashion from over 450 designer brands including Balenciaga, Gucci, Saint Laurent, Prada, Valentino, Alexander McQueen and Vetements.
