• Matalan

Matalan

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Overview

Matalan has a rating of 1.6 stars from 46 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Matalan most frequently mention customer service problems. Matalan ranks 2211th among Women's Clothing sites.

  • Service
    14
  • Value
    12
  • Shipping
    10
  • Returns
    8
  • Quality
    9
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
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What reviewers want you to know

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Critical highlights

  • I found this an insult and very poor customer service.
How would you rate Matalan?
Top Positive Review

“Luggage”

Angela B.
12/3/19

I brought a suitcase from Matalan approximately 4 years ago, with a ten year guarantee. I've just recently returned off holiday and found one of the legs/ feet missing. I contacted customer service to see if they could either replace the suitcase or fix the leg. There response to this issue was excellent. We received prompt delivery of goods, excellent service and communication though out. We are very pleased with the outcome and thank you very much.

Top Critical Review

“Simply awful. The worst service I have ever had to put up with.”

David P.
6/7/22

On 26 May 2022 I put in an order with Matalan for a pair of tan desert boots. Two days later, via a courier, I received a totally different pair. I emailed them the same day to inform them of their mistake: It's now 7 June and I have yet to hear back from them (they say they aim to reply in three working days). To add insult to injury they expect me to pay the £2.99 cost of return via their 'online returns portal'. I'm absolutely disgusted at their shoddy service.

Reviews (46)

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customer service (21)
Thumbnail of user paulw215
1 review
0 helpful votes
March 1st, 2017

I bought a three piece suit today and for the third time of buying a suit over the last few years was told sorry but we have run out of suit covers. Would it not be better to have suit covers for the amount of suits you sell.
So again I have got to go and buy one.

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About the business

Matalan is your local great value family retailer. Women's, Men's & Childrens seasonal fashion as well as a huge range of homeware including an all new Lighting range.

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