Massage Chair Relief has a rating of 5 stars from 120 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Massage Chair Relief most frequently mention customer service. Massage Chair Relief ranks 18th among Massage sites.
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Went to one of MCR's local showrooms. Sales person was knowledgeable, friendly and a good listener. No pressure too. Excellent communication during the shipping process and courteous, professional delivery and set up. They've already let me know they'll be around after the sale too! You're going to like working with these folks!
Went to one of MCR's local showrooms. Sales person was knowledgeable, friendly and a good listener. No pressure too. Excellent communication during the shipping process and courteous, professional delivery and set up. They've already let me know they'll be around after the sale too! You're going to like working with these folks!
Tip for consumers:
Do your homework before buying one of these!
Products used:
Katama 700
Massage Chair Relief and Dr. Weidner provide the best massage chair service in the industry. I have purchased from three other chair manufacturers before I found Massage Chair Relief and Dr. Weidner's service was by far the best. They have the best selection of the most reliable and technologically advanced chairs available.
The support from Dr. Weidner is truly outstanding and they are the only chair dealer that offers a lifetime labor warranty. I went to the Arizona showroom and Shawn Kim was so kind and knowledgeable on all of the chairs. He was so patient and helpful in assisting my Wife and I in finding the perfect chair for our needs.
Dr. Weidner truly defines what great customer service looks like. He provided incredible after-sale support by providing valuable email information as to how we should prepare for the delivery of our chair, keeping packaging material in case of a return and even provided a wonderful thank you gift package! This is legendary customer support. Massage Chair Relief and Dr. Weidner have my highest recommendation. A++ Do yourself a favor and look nowhere else for your next massage chair. Clayton M
Tip for consumers:
The only place to consider when purchasing a massage chair
Products used:
Ohco M.8 Massage Chair
From my first phone call to Massage Chair Relief in Cerritos, California, the process was extremely smooth and enjoyable. Michael was absolutely helpful and low-key. He helped navigate me through all of the massage chairs, and given all of the education he gave, once I was in the right chair, I said, "This is the one!". I received my chair in four days after purchasing it. The installers were fabulous. They had to carry the chair up a very curved stairway up to my work-out room in my home. They were very professional and did a great job. And they disassembled my old, broken massage chair and took it away for me. And the chair... WOW! The biggest problem with the chair is that, once I'm in it, it feels so great, and does such a great job, that I just don't want to stop. Thanks so much to everyone at Massage Chair Relief. Very best regards, Dr. Rod Kurthy
Products used:
Daiwa Supreme Hybrid
I highly recommend purchasing a chair from this company. First, the massage chair is amazing. But, more than that, the company is extremely responsive. They returned my call both times within hours of my voice messages, they didn't make me feel rushed as they answered my questions, they were extremely honest, they kept me up-to-date on the delivery, and the price was extremely competitive. I would definitely shop here again and have no hesitations in giving them a 5-star review.
From our show room assistance with Shawn Kim in Mesa and also the follow-up from owner Dr. Alan Weidner, your customer service is top-notch! We look forward to using our Super Novo chair!
Support department was very helpful in tracking my chair for me. Overall provided a very professional buying experience.
Please contact me with further details of shipping asap. I am willing to wait for White Glove as soon as it can be scheduled.
Quick response on price match. Easy experience. This site was the best for advice and comparing the models while I did my research.
I couldn't believe how quickly the chair came. I love it! Every time I contacted them with questions, I heard right back too. Then to top it off, they sent me a wonderful thank you care package. It has been the best shopping experience I've ever had.
I ordered a massage chair online and needed some additional service. I called and spoke with Dr. Alan Weidner and he was so nice and extremely helpful! Great customer service, this was honestly one of the best buying experiences I have ever had. I cant wait to get my new chair. Thank you Dr. Weidner for all your help!
very professional web site and Dr. Weidner took my call and provided helpful advice on chair selection
I spoke with Dr. Weidner and he provided great information and answered all of my questions which instilled me with confidence to move forward with this big purchase.
Alan was very helpful and informative. He has a wide selection of chairs and definitely did not push one chair over another, regardless of price. Trying out the various chairs and being informed of the differing features made the decision easy.
The 5 day wait for the Samsung Tab A to arrive after the chair arrived seems odd. Now this 87 year old brain still has to download the app. Had the tablet came first by USPS then the chair delivery folk could have downloaded app to test it out.
The Company's chair descriptions, your tube videos, and the doctors responsiveness to questions and emails allowed me to make a more informed decision.
ALAN WAS EASY TO DEAL WITH AND GREAT ON SPECIFICS ABOUT THE CHAIR. DISAPPOINTED THAT COMPANY DROPPED THE PEARL WHITE IVORY COLOR, SO HOPE ALAN CAN FIND ONE IN THAT COLOR
Very pleasant. This is my first time purchasing a massage chair so I appreciate all the info Dr. Allen gives.
Throughout my massage chair research and selection process, Dr. Alan Weidner offered guidance. He addressed all my questions with patience, respect, and consideration.
The Dr. and Michael were very helpful and pleasant to work with such a big decision. Thank you very much for your help!
Dr. Weidner took my call personally and helped me in making my final decision. He also walked me through the purchasing and delivery steps very carefully. Great buying experience. Felt very comfortable.
It was amazing Dr. Alan Weidner for you to receive an after hour call and answer all my questions. Also, thanks a lot for the price match coupon code. Now I can't wait to get my chair.
Vikram
Excellent experience all around! Melodie and Dr. Alan provided us with great advisement in the selection of our chair!
Hello,
I first want to thank Dr. Alan for his personal experience with these massage chairs. He is able to give his best judgement on the quality and experience of these chairs...
I thank him sooooo very much... I've been watching him for years about these chairs and I finally decided to purchase one, not be I wanted one of these chairs, but because I needed one of these chairs because of my handicap...
I've experienced one of these chairs in a mall, sat in the chair, received my massage because at the time I was unable to move my legs as normal, I had to drag them along with my crutches....
However, after my massage I was a new person. The chair massage hurt me some but it also felt good, until it was over and ingot up from the chair and didn't realize I was walking without my crutches....
I cried and told my husband we must get one of those chair....
Physical Therapy has been very expensive, now I can give myself my own therapy....
Thank you Dr. Alan...
You have made my shopping very easy and thank you for the discount....
This was the cap on the budget....
Tried out lots of chairs at the showroom. Alan was very helpful finding the chair that best fit our needs. Very good experience overall.
Excellent experience from start to finish, I would highly recommend to anyone looking into massage chairs.
I was not able to talk to a live person on the phone for my questions. I just received voicemail. I will try to call again later. Thank you.