Definitely mostly fake reviews. I decided to order 1 items after seeing a Face book add of a jacket and that looked great. The jacket arrived after one month (directly from China) and had nothing to do with the picture of the add. While I had ordered an XXXL size it basically fitted like a large and most importantly the quality was very very poor. It took me about month never get the return. They said you buy another jacket we give you discount The quality is just horrible Never again Masorini.
Definitely mostly fake reviews. I decided to order 2 items after seeing a Facebook add of a jacket and sneakers that looked great. The jacket arrived after one month (directly from China) and had nothing to do with the picture of the add. While I had ordered an XL size it basically fitted like a small and most importantly the quality was very very poor. It took me about another month to finally get the return details from their customer service. Went to the post office to return it (an address in Tenerife, Spain) and usps wanted to charge me 35$ to return it. At this point I said f it and cut my losses. The sneakers arrived 2 months later. The quality is just horrible (very strong rubber smell and extremely poor finishing) but at least they fit...lol. Never again Masorini.
If i could give them a zero i would...
Purchasing their products is easy - as it should be when buying online. However, you need to check the sizes carefully. I have been wearing extra large my entire adult life. I didn't check which is my fault. But their extra large size is for a child. It wasn't even close. I think I would have to order at least a XXXL.
The return policy is painful and expensive. I had back and forth emails from 3-5 different people for over two weeks. The end of the story is that I would have to pay over $30 to ship a sweater back to them. A sweater i paid $52 for. So the net net would be I lose $20+. I ended up giving the sweater to my 12 year old nephew.
I will never deal with these people again and I strongly recommend avoiding any retailer with the horrible customer service and return policies of Masorini.
Ordered and bought a vest, they sent the wrong one to me, then they want me to pay for shipping back $37.00 US. vest was only $59.00. Now they just more or less are saying too bad!!!
I purchased a backpack. Took about 6 weeks to arrive on apparently the slowest ship in the Atlantic. Upon arrival, my son put one small notebook in the bag, put it on, and the strap ripped off the bag. Poor stitches, not meant for a bag. I tried to return it, but the "customer care" person said, they would not accept ANY returns for used items. That means, if you try it on, it is used, and you can't return it. Doesn't matter if the product is defective. They don't take returns. Don't waste your money ordering from them... use Amazon instead!
Tip for consumers: #1, Don't use this site! #2, Don't look at your stuff when you receive it, because if you look at it funny they won't take it back even if it falls apart.
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