We’re in this together! Stay safe with our COVID-19 guide

View
×
Developed in part with a grant from
the National Science Foundation
  • Bookmark

    Masonic Find

Corporate Values

Overview

Masonic Find has a consumer rating of 1 star from 1 review indicating that most consumers are generally dissatisfied with their purchases. The most common issues with Masonic Find are around customer service, which is not as good as expected by some customers.

How would you rate Masonic Find?
Top Critical Review

“Very poor customer service”

Aras S.
2/15/17

Extremely poor customer service. Not a scam, products are of good quality, but very poor customer service when an issue is raised. I ordered a miniature "Working Tools" set from MasonicFind in Nov. Per their tracking status, it was attempted to be delivered once in Dec but I was not available to pick it up. I mailed their Customer Service, for which I was asked to wait for 7 more days. I contacted them again when I didn't receive the product asking if I can have the contact information of the shipping company so that I can contact them for a pick up or re-delivery. However, I received no contact information from the store. Now per their tracking information, the product has returned to China. The store is now refusing to give me a refund or to send me a replacement item, washing their hands off saying they are only responsible for shipping the product and are not responsible for the product reaching me. My expectation from an ecommerce service is that the store is responsible for ensuring that the products reach their customers. This store believes that their responsibility stops with shipping products out of their store - neither helps in anyway to receive the product nor does it refund when the product does not reach the customer. Personally feel frustrated with such pathetic and rude customer service. Thought I'll share my experience in this store.

See critical reviews

Reviews (1)

Rating

Timeframe

Other

arass
1 review
1 helpful vote
February 15th, 2017
Extremely poor customer service. Not a scam, products are of good quality, but very poor customer service when an issue is raised.

I ordered a miniature "Working Tools" set from MasonicFind in Nov. Per their tracking status, it was attempted to be delivered once in Dec but I was not available to pick it up. I mailed their Customer Service, for which I was asked to wait for 7 more days. I contacted them again when I didn't receive the product asking if I can have the contact information of the shipping company so that I can contact them for a pick up or re-delivery. However, I received no contact information from the store.

Now per their tracking information, the product has returned to China. The store is now refusing to give me a refund or to send me a replacement item, washing their hands off saying they are only responsible for shipping the product and are not responsible for the product reaching me.

My expectation from an ecommerce service is that the store is responsible for ensuring that the products reach their customers.
This store believes that their responsibility stops with shipping products out of their store - neither helps in anyway to receive the product nor does it refund when the product does not reach the customer.

Personally feel frustrated with such pathetic and rude customer service. Thought I'll share my experience in this store.

Q&A (0)

Questions? Get answers from the Masonic Find staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sitejabber for Business

Gain trust and grow your business with customer reviews

About the business

How do I know I can trust these reviews about Masonic Find?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Masonic Find?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business