Marcus

This bank while paying a fair interest rate makes it impossible and timely to ever get your money out when you want to Poorly trained agents cause problems in using funds tranfer methods. External verification systems are old and do not work.One department does not know what the other is doing. Especially unprofessional and poor is their fraud unit. After spending 4 days and about 3.5 hours total on the phone, finally I received my funds. Even after a manager in fraud claims he released my request on one day, the very next day I got a call saying the that person did not do his job correctly. Supervisors say anything to get you off the phone and its ALL untrue. No one to turn to in management. If you get a call and they leave a voice mail the 800 is left and you have to spend time to find out who called you and why. Never again. I belive the bank is dishonest and trys to keep your funds as long as possible. After a request to speak to management, now one week later and no attempt from bank.