• MapQuest

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Overview

MapQuest has a rating of 1.6 stars from 216 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MapQuest most frequently mention new version, pop ups, and long time problems. MapQuest ranks 67th among Maps sites.

  • Service
    18
  • Value
    14
  • Shipping
    8
  • Returns
    7
  • Quality
    18
Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • And here I actually thought it would be better than Google Maps!
  • It's horrible now--can't even see directions on the map.
How would you rate MapQuest?
Top Positive Review

“These are the most helpful and courteous team”

Cindy C.
8/9/23

I enjoy telling others experience with local establishments ad where not to go, as well as "highly" recommended!

Top Critical Review

“Undermining our Business”

Chris S.
12/2/23

Posting rouge info, unknown photos, incorrect map locations, showing duplicate locations that do not exist. Its intentionally executed to blackmail us in to paying services to fix their false issues they ilegally created - to collect money. I guess we can all do these type of business practices now, its all good in USA

Reviews (216)

Rating

Timeframe

Other

Reviews that mention popular keywords

google maps (14) directions (52) point b (3)
Thumbnail of user cindyc1784
1 review
0 helpful votes
August 9th, 2023

I enjoy telling others experience with local establishments ad where not to go, as well as "highly" recommended!

Thumbnail of user taylorg260
7 reviews
0 helpful votes
June 13th, 2022

Well done guys! The project was approached creatively and responsibly. It's a pleasure to work with such a friendly team.

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Value
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Thumbnail of user davidd2978
2 reviews
0 helpful votes
June 18th, 2021

We've been living in the Crystal Springs community for over 15 years & have used a number of plumbing companies in that time. I have to express my satisfaction with Johnny's Plumbing. He came about a week ago to replace my water tank. Great job! Took his time & upgraded my tank. I paid less than another company who gave me 2 faulty units & were rude to me. (Mr. Rooter). John came again yesterday to replace my garbage disposal. I got a better unit & he charged me $110 LESS than the last company that came. He is honest, fair priced & takes his time to get it right. No complaints here. I wholeheartedly endorse & recommend Johnny's Plumbing. Nice, personable guy too.

Tip for consumers:
The best I've used in Las Vegas in 34 years.

Service
Value
Quality
Thumbnail of user gregl833
1 review
0 helpful votes
August 3rd, 2022

Had a great experience and would recommend it to everyone that's looking for a good deal and dependable vehicle. Sales Force is very professional.

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Value
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Thumbnail of user davidm783
6 reviews
24 helpful votes
April 7th, 2019

I moved to Raleigh/Durham last September '18. Several people told me wife and I not trust Google Maps in this area. And to always pan out and "SEE" where the planed route is taking you,
Many times it took us on some pretty out of the way routes, and not due accidents.
I will NEVER use Google maps again.

After using MapQuest for 6 weeks now, I have not had a single issue. Plus, I like the time line on top, where it will show how many minutes your are from the destination.
I'd give MapQuest a constellation if I could!. Cheers! David C. Miller

Thumbnail of user robertm4996
1 review
1 helpful vote
September 7th, 2021

Used to be able to click on mapquest and be able to get directions for more than one or two stops. Now all i get is rediculos titles. Am totally disgusted. Am going back to paper maps

Service
Value
Shipping
Returns
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Thumbnail of user davyd9
1 review
2 helpful votes
July 14th, 2017

This was $#*!ing awesome! Mapquest made me 20 minutes late to a job interview. I could have done better than that on my own.

Thumbnail of user idairvl
1 review
0 helpful votes
September 16th, 2017

I wish all my doctors were like Dr. Muller. She's a great communicator, educator and just plain nice.

Thumbnail of user chrissya1
17 reviews
7 helpful votes
July 1st, 2015

Love it

Thumbnail of user toddc142
1 review
1 helpful vote
February 10th, 2019

Pastor Scott Wendal and the members at Valley Forge accepted my family in and have made us a part of the family. The most caring church I know

Thumbnail of user laurad99
2 reviews
1 helpful vote
October 5th, 2018

I have been a long time customer of Public Storage since the 90's when it was Minikahda Mini-Storage; they were bought by Minneapolis Public Storage a couple of years ago. I am currently living in California, and had not been in my storage lockers in Minneapolis for 5 years. When I was recently home, and needing to quickly resolve a situation involving new locks, I was greatly helped by Alexander. I was fortunate that he was at the front desk on the day that I came in. Alexander researched what had happened with my lockers during the new management (a lock had been cut off). I was very glad to have the mystery sorted out and resolved at that time. Alexander, even while helping other customers at the same time, gave me his full attention and came upstairs with me to my lockers to see what he could do to help. I am very grateful for Alexander's prompt and effective problem-solving!

Thumbnail of user adelk4
1 review
8 helpful votes
August 1st, 2017

I agree this new form is not user friendly. Please give me back the old mapquest!
Used the old form extensively. I could plan how to get from one place on a street to another location on the same street.as well as plan long distances. If some like this new form, ok, but give us the old form too!

Thumbnail of user randyh18
4 reviews
5 helpful votes
12 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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About the business

Official MapQuest website, find driving directions, maps, live traffic updates and road conditions. Find nearby businesses, restaurants and hotels. Explore!

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