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  • MapQuest

MapQuest

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Overview

MapQuest has a rating of 1.6 stars from 216 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MapQuest most frequently mention new version, pop ups, and long time problems. MapQuest ranks 67th among Maps sites.

  • Service
    18
  • Value
    14
  • Shipping
    8
  • Returns
    7
  • Quality
    18
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
– 0
Negative
2
MapQuest product 0
MapQuest product 0
MapQuest product 0
MapQuest product 0
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • And here I actually thought it would be better than Google Maps!
  • It's horrible now--can't even see directions on the map.
How would you rate MapQuest?
Top Positive Review

“These are the most helpful and courteous team”

Cindy C.
8/9/23

I enjoy telling others experience with local establishments ad where not to go, as well as "highly" recommended!

Top Critical Review

“Undermining our Business”

Chris S.
12/2/23

Posting rouge info, unknown photos, incorrect map locations, showing duplicate locations that do not exist. Its intentionally executed to blackmail us in to paying services to fix their false issues they ilegally created - to collect money. I guess we can all do these type of business practices now, its all good in USA

Reviews (216)

Rating

Timeframe

Other

Reviews that mention popular keywords

google maps (14) directions (52) point b (3)
Thumbnail of user liberalz
Liberal Z.
2 reviews
7 helpful votes
“Sites like SiteJabber are pointless”
April 20th, 2016

SiteJabber founder one: "Hey! Let's make a Yelp-like site, but for other web sites!"
SiteJabber founder two: "Wow! That's a great idea!"

- the only problem is that unlike most restaurants and bars, other web sites have help available on-line and methods to contact them on their site, too. Stop wasting your time here and go to the sites (like mapquest.com) and use their customer service portals to complain about your experiences. It will actually reach someone who cares.

  • Respond as company
Helpful  (6)
Thank you
Thumbnail of user peggyd11
Peggy D.
2 reviews
13 helpful votes
“New mapquest”
June 1st, 2016

When making travel plans with multiple stops the old mapquest gave you the time and distance for each stop. This was very useful and the new version does not do this. The new version is no good to me because of this.

Helpful  (13)
Thank you
Thumbnail of user dohns
dohn s.
13 reviews
14 helpful votes
“IF nothing else is available this will suffice”
August 7th, 2015

Mapquest always always gives directions that take you around the world to go down the block. I prefer to use navigation on my cell or a separate car GPS

Helpful  (4)
Thank you
12 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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About the business

Official MapQuest website, find driving directions, maps, live traffic updates and road conditions. Find nearby businesses, restaurants and hotels. Explore!

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