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Malwarebytes has a rating of 1.8 stars from 121 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Malwarebytes most frequently mention credit card, customer support, and many years problems. Malwarebytes ranks 124th among Antivirus Software sites.
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So after a few emails from support (*******@malwarebytes.com) I got this straightened out and I gave them the pft duh advice of putting support email on website for free. They thanked me, gave me a free year of MB and I got it all up and going again. All looks good now.
There is no way to get customer support from this company - its all virtual and does not provide a way to specify a unique problem - if it doesn't fit the criteria in their virtual interchange you are out of luck - no way to connect with a live person. Try to get support and all you get is on-line sales promotions - My God, I am already a subscriber. Don't try to sell me something before you solve my problem! Waste of time!
I have used malwarebytes for a long time now with no issues beyond wondering if it really works. Recently I had an issue with a web search redirect issue. I followed malwarebytes directions which included clearing all data in Chrome. Bad move, ALL my shortcuts created in past years are now gone! And it didn't even fix the problem, which was an advert engine's way of dealing with an ad blocker I had turned on. Temporarily turning this off fixed the problem. I wish malwarebytes would explain the effects of each step in their step by step solutions. I am entirely pissed off!
Malwarebytes was installed on my computer by my repair tech when I took it in for an unrelated problem (dead power supply). He recommended it highly. However, it gobbled up 3 gig of my monthly 5 gig of data in a mere TWO WEEKS of premium service. I'm sure it's an excellent program for people with unlimited data plans and urban broadband who live on You-tube and streaming. But if you normally use very little data and pay based on use, this program will use more of your allowance than you do and is overkill for your risk exposure.
Tip for consumers:
Exactly what I wrote. The product is highly recommended by and for those who use large amounts of streaming and downloading. However for those with limited usage, it takes more than it gives.
Products used:
This is a software download and shipping doesn't apply. Charges are monthly like any other service. There is both a premium (paid) and a free version. I used the premium version on a 14-day trial and cancelled (deleted the entire program) because it was eating my bandwidth.
I have pre-paid Premium version for a two year period.
What I dislike (read - HATE) is the fact that when I end up on a website that they deemed "unsafe", I have to jump through loops and hoops to give myself access to that site since I know for a fact that is safe!
All we need is button that after a warning, allows us to continue to that website because that what we want not prevent us regardless because that what you think needs to happen!
Overall the paid version is ok. Would I renew my subscription? NO WAY IN HELL!
It used to be amazing when it was on V2. Now it interferes too much. It locks you out of harmless websites for no reason and throws annoying pop-ups that also interfere whenever you're gaming or working.
I love Malwarebytes and would recommend it to anyone, with one caveat. This otherwise fine software has a chronic HORRIBLE problem with a BROKEN NOTIFICATION mechanism that causes popups to appear constantly, even when your version of the app is completely up-to-date. If, as I do, you need to do screen capture videos, this will ruin you work. Contrary to assurances on the Malwarebytes website IT CANNOT BE CONFIGURED. A very sad defect in an otherwise nice product. Buyer beware.
I'm angry because this incredible product is annoying the piss out of me. EVERYDAY i have to click on a pop up that I don't want to upgrade. It should remember this and not constantly ask me upon every start up. I'm uninstalling this product and looking for an alternative, which pisses me off more because of how good the product is.
If this company can rewrite the software for an update, why can't they write the program to remove the old software at the same time? You can't download the new unless you remove the old. When you remove the old how do you get to the site to upload the new/? It sucks!
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