Lycamobile.us

If you decide to switch from Lyca to another service, be aware that Lyca does not refund your account balance. Instead, they insist that you stay with Lyca for an additional month to receive your money back. Additionally, their customer service representatives can be unhelpful and impolite when explaining this procedure. It is advisable to steer clear of Lyca as a service provider, as they appear to take advantage of customers due to their technical limitations in processing refunds promptly.

Worst customer services ever.

Even after paying for needed services, I am struggling to get service enabled since past 19 days. This is pathetic and ridiculous, nobody in customer care understand the pain and struggle customer is facing and they keep on dragging the issue with no resolution. Experience and pain I got with lyca customer service is forcing me for review here.

I tried reaching all channel for help and resolution.

Phone - Customer tech is too rude in response to an extent that he was not ready to disclose his name when asked for. I attempted 3 time in past 19 days and everytime they came up with lame excuse that some other xyz team is working on it and when asked to connect with their supervisor or lead they simply pretend that they are not hearing you and disconnects the call.

Chat - Connected 3-4 time in last 19 days. Seems chat always goes in loops with automated reply and you will be confused with all error message. Any way no help from here as well

Email - Email is going on since past 18 days, no resolution yet.

To all who are planning for Lyca service, please be aware and ready to experience the worst customer care.